Customer Service Patient Care

Professional summary Dedicated Certified Phlebotomist Technician with extensive clinical training and a strong commitment to patient care and confidentiality. Seeking a position to utilize my skills in venipuncture, specimen preparation, and customer service, ensuring a positive experience for a diverse patient population. Proficient in computer skills, dedicated to improving patient outcomes and fostering a compassionate healthcare environment. Employment history

Jun 2024 - Present Home Health Aide, Always there 4 U LLC Lecanto, FL

• Assists patients by providing personal services, such as, bathing, dressing, and grooming.

• Provides essential care like medication administration, enhancing patient comfort and safety.

• Ensures timely medication and personal care, boosting patient satisfaction and health outcomes.

• Aids in daily living activities, fostering patient independence and emotional well-being. Nov 2023 - May 2024 Retail Sales Associate, JC Penny Goldsboro, NC

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Directing customers to merchandise within the store.

• Increasing in store sales.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. Feb 2024 - Mar 2024 Phlebotomy Trainee, UNC Health Multi-Specialty Goldsboro

• Completed 110 required clinical hours

• Blood collection more than 100 patients

• Trained proper patient identification

• Withdraw blood into the correct container/tubes in the correct order

• Performs applicable blood collection technique (capillary collection, pediatric and geriatric venipuncture)

• Handles blood samples with sensitivity and confidentiality Carmina Steinbecker

Certified Phlebotomist

Technician

129 N Skyflower Pt, Lecanto, 34461

919-***-****

******************@*****.***

• Properly disposes of contaminated supplies

Education

Jul 2024 - Jul 2024 Certified Phlebotomist Technician National Phlebotomy Association

Newly Certified Phlebotomist Technician passed 82% July2024. Jan 2024 - Apr 2024 Phlebotomy

Wayne Community College, Goldsboro, NC

Feb 2024 - Feb 2024 Certified BLS (CPR and AED)

American Heart Association, Goldsboro, NC

Skills Customer service

Expert

Communication

Expert

Computer Competency

(Microsoft Office)

Expert

Specimens Preparation

Experienced

Venipuncture

Experienced

Patient Care

Expert

Home Health Care

Expert

Clinical Training

Experienced

References Sarah Allen PBT

UNC Health Multi-Specialty Care Goldsboro

*****.******@*********.***.*** / 919-***-**** ext.1112012 Jill Gorham Care View Tech

HCA Citrus Memorial Hospital

*********@*****.*** / +1-352-***-****

Joycelyn L. Campbell

Always there 4 U LLC

***************@*****.*** / 352-***-****

Languages English

Highly proficient

Filipino/Tagalog

Native

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