Care Coordinator High School

Erika Bell

Address - **** Coventry Commons Dr. Louisville, KY 40216

Contact - *********@*****.*** 502-***-****/502-***-****-primary number

PROFESSIONAL PROFILE

Patient-centered professional with 6+ years healthcare industry experience and a collaborative approach to assess, plan, facilitate and advocate for options and services. Communicates effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.

Accustomed to working with vulnerable populations.

Well-organized, manages time and priorities in multi-task environments.

Communication skills needed to provide healthcare and community setting support and advocacy.

Proficiencies: Microsoft / MS Word

Learning Spanish

KEY QUALIFICATIONS

Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities

Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention

Human Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate Boundaries

Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations

Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System Identification

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2018

Seneca High School High School Diploma—August 2002-May 2005

RELEVANT PROFESSIONAL EXPERIENCE

Seven Counties Service Health Information Specialist2 01/2022-present

Scan Paperwork into client’s charts.

Order interpreter for non-speaking English clients.

Taking inbound call/making outbound calls

Scheduling appointments for therapist and for the doctor

Making evaluation appointments for the Doctor

Taking the lead with the infection control/ safety care coordinator

Secondary Medical Schedular

Process Refill Request for the Doctors

Verify treatment plans so that appointment can be made in a timely manner.

Dare to Care Coordinator

Process social security letters.

Process school Referrals.

Process Refill Request for the Doctors

Verify treatment plans so that appointment can be made in a timely manner.

United Health Group Insurance Specialist -Louisville Ky (work from Home) 11/2020-11/2022

Communicate with customers and Dr. Office via inbound calls.

Verify the client’s insurance and verify if claims were processed correctly.

Submit claims to the appeal department to so that claims could be reprocessed.

United Health Groups Optum - Jeffersonville, IN 11/2018 – 11/2019

Pharmacy Customer Services Coordinator

Communicate with customers via inbound phone calls.

Process orders, address concerns and fill out medication information.

Organize workflow processes and understand HIPAA regulations that affect patient privacy and security.

Homestead Senior Care - Louisville, KY 08/2016 – 01/2018

Caregiver

Provided personal and homemaking services to elderly, convalescent and disabled persons.

Duties included checking pulse and respiration, helping with prescribed exercises, changing dressings and providing emotional and psychological support.

Maintained accurate and up-to-date records of services performed.

Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.

Humana - Louisville, KY 09/2014 - 08/2016

Billing and Enrollment Specialist

Performed duties related to enrollment of Humana recipients.

Reviewed applications, entered data into system, and submitted to appropriate department.

Followed up on missing information and resolved discrepancies with member status data.

Vision World - Louisville, KY 05/2005 - 07/2007

Optometric Technician

Oversaw administrative duties including answering phones, charting, updating and filing patient records, greeting patients, completing insurance forms, scheduling appointments and handling billing.

Handled insurance authorizations and confirmed eligibility.

Clinical duties included assisting the optometrist during examinations.

ADDITIONAL PROFESSIONAL EXPERIENCE

Uncle Sam's Childcare - Louisville KY 03/2007 - 04/2008

Childcare Development Professional

Assured high priority of health and safety of the children.

Established appropriate limits to provide a fun, safe, and positive experience.

Completed incident and accident reports as necessary.

Set a positive example in conduct and maintained safety and cleanliness of the establishment.

VOLUNTEER EXPERIENCE

Dare to Care - Louisville, KY 06/2014 - 07/2015

Volunteer

Provided food to those in need via food drives and donations.

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