Customer Service Program Director

MD MICHAEL DADA

**********@*****.*** 917-***-**** Holtsville, New York 11742

WWW: Bold Profile

SKILLS Advanced knowledge of

technology

Administration knowledge

Understanding of human

resources

Customer service experience

Strategic leadership

Regulatory Compliance

Organizational Leadership

Compliance Management

Budget Administration

Program Leadership

WORK HISTORY Program Director DYCD Youth Employment 06/2009 - CURRENT Program - New York

Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Maintained and updated project related documents.

Provided ongoing direction and leadership for program operations. Recruited and trained staff and volunteers to upgrade collective team skills.

Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.

Supervised program staff, managing and evaluating performance provide high-quality services to program participants. Established program policies and procedures to comply with regulatory requirements.

Developed and implemented marketing strategies to promote program awareness and participation.

Negotiated program contracts and agreements to obtain cost-effective pricing.

Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.

Communicated regularly with stakeholders, updating on progress to build support for program.

Developed and implemented new media programming strategy that increased viewership.

Identified risks and developed mitigation plans.

Prepared tape for broadcasting by completing final editing. Supervised media programming team and provided feedback to drive quality programming.

Scheduled and monitored programming to air content as planned. Created and enforced programming standards to maintain compliance with regulatory requirements.

Analyzed viewer data and adjusted programming lineup to maximize potential viewership.

Monitored programming trends to keep content relevant and up-to-date.

Developed new program and feature ideas for station. Facilitated programming by coordinating resources and deliverables between departments.

Helped directors resolve production, casting and budgeting issues impacting station performance.

Negotiated and managed contracts with several media outlets to secure new content.

Developed and recommended policies and procedures for evaluating programs.

Monitored programming schedules, conformance to guidelines and quality.

Improved program offerings based on changing trends, audience feedback and directives from station owners.

Verified accuracy of program laws and compliance with FCC rules and regulations.

Developed proposals and operational plans within assigned area. Oversaw staff schedules and assignments to handle programming demands.

Determined broadcast requirements to plan event coverage and regular programming.

EDUCATION Metropolitan College of New York, New York, NY 05/2008 Master of Arts: Public Administration

SUNY Stony Brook, Stony Brook, NY 05/2005

Master of Science: Health Sciences

LANGUAGES yoruba

Full Professional

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