Administrative Assistant Office Coordinator

**** **** ******* ***, ************** Virginia ***08 • 804-***-**** •

********.*****@*****.***

Charlise Mason

Relevant Experience:

Care Consultants

Clinton Maryland

January 2023- Present

Executive Office Coordinator

Assignments:

● Creating and executing schedules, managing budgets, communicating with staff and clients who need assistance, and keeping organized records.

● Responsible for maintaining effective workflows in an organization through efficient management across various departments within an organization.

● Manage and route phone calls appropriately

● Process and report on office expenses

● Maintain physical and digital employee records

● Schedule in-house and external meetings

● Distribute incoming mail

● Manage and order office supplies

● Make travel arrangements

● Organize company documents into updated filing systems

● Address employees’ and clients’ queries (via email, phone or in-person)

● Prepare presentations, spreadsheets and reports

● Update office policies as needed

● overseeing the daily operations of an assigned unit or clinic

● Schedules employee shifts and ensures admitting and discharge functions are providing for optimal patient flow.

● ensures that inpatient and outpatient resources are being used in the most efficient manner.

● Assigns patients to appropriate health practitioners. Big Ape's Automotive

Fredericksburg, VA

March 2020 to January 2023

Receptionist/Administrative Assistant

Assignments:

● Handles general office tasks and administrative duties, such as directing communications between colleagues and customers, organizing schedules and appointments for customers, entering data/ordering parts, bookkeeping, maintaining office equipment.

● Greet clients and make them feel comfortable, both in person and over the phone

● Manage the schedule for the mechanics according to appointments o Provide recommendations according to customer needs or preferences o Provide essential details to potential clients, such as prices and discounts

● Maintain front desk and verify that orders are placed as necessary to ensure necessary supplies are available at all times

● Ensure client records are up to date

● Alert the management of potential security issues 1

9906 West Midland Way, Fredericksburg Virginia 22408 • 804-***-**** • ********.*****@*****.***

Charlise Mason

Priority Staffing

Chesapeake, VA

November 2018 to March 2019

Assignments:

● Map Communications

answering service and call center business handling incoming calls for various companies and individuals across the country. We answer calls for a variety of business types both large and small.

When answering a call, our receptionists role-play as if they are right there in our customer’s office answering their line. We are their receptionist for that call. Your role changes with each incoming call. Robert Half

Alexandria, VA

March 2016 to August 2016

Office Team Temp

● HR Assistant: Screened telephone calls, scheduled interviews and conducted Internet research to locate potential job candidates.

Also scanned resumes, assisted with planning new employee orientations, compiled materials and maintained employee database records.

● Call Center Representative: Worked at an inbound call center, responded to customer inquiries, processed orders and routed calls to appropriate departments.

Handled a high volume of calls and performed data entry while maintaining customer databases and call logs.

● Customer Service Representative: Received and placed telephone calls. Maintained solid customer relationships by handling questions and concerns with speed and professionalism. Performed data entry.

● Front Desk Coordinator: Managed the company’s lobby area. Greeted and directed all visitors, including vendors, clients, job candidates and customers. Ensured completion of paperwork, sign-in and security procedures. Handled special administrative projects, as well as overflow work from other assistants.

● Receptionist: Greeted visitors and performed general administrative duties. Handled incoming calls and operated a switchboard.

● Admissions Assistant: duties include those described for administrative assistant, but this position supports an admissions department at an educational institution. Additional duties include drafting and distributing student mailings, filing student information, scheduling appointments and processing transcript requests. 2

9906 West Midland Way, Fredericksburg Virginia 22408 • 804-***-**** • ********.*****@*****.***

Charlise Mason

National Science Foundation

4201 Wilson BLVD, Arlington, VA 22230, 703-***-**** Administrative Assistant Student Trainee GS-0399-02 89 day appointment

● Responsible for providing an excellent customer service when assisting staff members.

● Type a variety of documents upon request ensuring proper grammar (to include spelling, punctuation and verb-tense) are used.

● Enters data into spreadsheets and a variety of other formats upon request.

● Sorts and distributes the mail.

● Maintains files in an alpha-numeric system.

● Uses interpersonal communication skills to assists office visitors via personal contact (to include in person, by email and by phone). December 2013 – January 2014 National Science Foundation 4201 Wilson BLVD, Arlington, VA 22230, 703-***-****

Administrative Assistant Student Trainee GS-0399-02 30 day appointment

● Responsible for providing an excellent customer service when assisting staff members.

● Type a variety of documents upon request ensuring proper grammar (to include spelling, punctuation and verb-tense) are used.

● Enters data into spreadsheets and a variety of other formats upon request.

● Sorts and distributes the mail.

● Maintains files in an alpha-numeric system.

● Uses interpersonal communication skills to assists office visitors via personal contact (to include in person, by email and by phone). Extra-Curricular Activities:

July 2021-Present

Zeta Amicae Auxiliary of Fairfax Zeta Phi Beta Inc.

● Amicae Auxiliaries conduct community service projects on an ongoing basis. Many times collaboration with Rho Chi Zeta Chapter.

● In addition, they participate in special observances of the sorority, and conduct projects or programs related to the national programmatic thrusts. They are expected to participate in the activities that you help to plan and organize. May 2019- August 2019

Churchland Little League Baseball Association

Head T-ball Coach (12) (ages 4-6)

● Plan and supervise games, practices, and events.

● Supervise assistant coaches, managers, or team parents. 3

9906 West Midland Way, Fredericksburg Virginia 22408 • 804-***-**** • ********.*****@*****.***

Charlise Mason

● Teach the young athlete the fundamentals of the sport.

● Encourage the involvement of the parents in the sport.

● Schedule and conduct parent and other necessary meetings.

● Provide a safe and fun environment for the children.

● Learn and follow all league rules, policies, and procedures.

● Hand out pertinent information to all participants.

● As the program dictates, provide equal playing time for all participants.

● Put the feelings of the players ahead of your desire to win.

● Attend any required meetings and trainings.

● Be a leader and mentor

February 2013 - May 2013

Brooke Point High School

1700 Courthouse Rd, Stafford, VA 22554, 540-***-**** Varsity Girls Softball Team Manager

● Filled water coolers for games and practices

● Attended games and practices to provide public commentary announcing the games plays and score

● Maintained home field to include U.S. Flag etiquette

● Worked closely with head coach to ensure the needs of the team was met in a timely manner.

August 2012 - February 2013’

Brooke Point High School

1700 Courthouse Rd, Stafford, VA 22554, 540-***-**** Student Athletic Trainee Assistant

● Filled water coolers for games and practices

● Attended home and away games and practices making sure that any injured player is taped iced and bandage properly.

● Ensured players were properly hydrated before games and/or practice

● Maintained basketball/volleyball courts

● Maintained medical supplies

● Treated minor injuries of players

June 2012 - August 2012

Naval Health Clinic Quantico

3239 Catlin Ave, Quantico, VA 22134, 703-***-**** Red Cross Volunteer

● Worked in the physical therapy clinic completing administrative tasks such as 4

9906 West Midland Way, Fredericksburg Virginia 22408 • 804-***-**** • ********.*****@*****.***

Charlise Mason

filing and organizing medical supplies.

● Greeted patients as they arrived for their appointments.

● Answered the telephone, providing general information.

● Also worked in Human Resources, Accounting, Dental and Patient Administration as needed to complete administrative tasks such as answering phones, filing patient records and rotating patient records. August 2011 - November 2011

North Stafford Wolverines Youth Football Association P.O. Box 2863 Stafford, Virginia 22554 703-***-**** Assistant Cheerleading Coach

● Assisted (6) 4–12-year-old girls with learning cheer routines

● Ensured each team member was properly hydrated before, during and after the events.

Other Positions Held

● May 2022—December 2022 Area Wide Protection—Protector/Flagger/Driver

● September 2019 -- November 2019 OS4Labor -- Laborer

● May 2022—Present Area Wide Protection --Protector

● March 2019 -- August 2019 Allied Research Technology -- Fire watch/Laborer March 2018 – December 2018 7-11 Cashier

● March 2017 to March 2018 Wendy’s Restaurant Front End Customer Service Representative

● September 2016 – March 2017 La Petite Academy Lead Teacher

● January 2016 – May 2016 Service Source Server/Crew Member

● March 2015 – April 2016 Office Movers Moving Crew

● April 2014 – March 2015 Domino’s Pizza Part-time Assistant Manager/Delivery Driver August 2013 - December 2013 Famous Footwear Part-time Seasonal Sales Associate

Education

Fall 2024 University of Maryland Global College

● Dean’s List

Summer 2020

Spring 2021

Summer 2021

Bachelor of Science

● 2021 Zeta Amicae Inductee

Summer 2014 Northern Virginia Community College

5

9906 West Midland Way, Fredericksburg Virginia 22408 • 804-***-**** • ********.*****@*****.***

Charlise Mason

Associate of Science

● 2013 Phi Theta Kappa International Honor Society Inductee

● Transferred to Tidewater Community College

June 2013 Brooke Point High School Stafford, VA 22554 High School Diploma

● Graduated June 2013

2010 Step Team Member

2011 Junior Varsity Softball Team, Third Base, Short Stop and Catcher

2013 Lettered in Varsity Softball

2013 Lettered in Sport Medicine/Athletic Training June 2010 Churchland High School

4301 Cedar Lane, Portsmouth, VA 23703 757-***-**** High School Diploma

● 2010 Marine Corps Junior Reserve Officer Training Corps (MCJROTC)

Achieved rank of E-3 Lance Corporal

Earned Marksmanship Badge

Drill Team Member

Color Guard Member

Leadership Award

● Transferred to Brooke Point High School

6

Contact this candidate