Customer Service
Resume:
Megan Thomas
Contact
**** ***** ***** *****, ***. B
Bullhead, AZ, 86442
************@*****.***
Objective
Experienced customer service pro in Bar Management for 20 years. With a track record of enhancing customer satisfaction and sales performance. Expertise in team leadership, motivational strategies, and delivering high-quality service standards, achieving 95% customer satisfaction rate in previous roles. Skilled in conflict resolution, while ensuring the continuation and enhancements of services.
Education
Mohave High School
Graduated in 2003
Colorado Tech University
BA in Business Management
Key Skills
Excellent Multi-tasking Ability
Problem Solving Skills
Strong Leadership Ability
Interpersonal Relationship Skills
Attention To Detail
Organizational Skills
Customer Service Skills
Proficient In 10-key
Proficient In Microsoft Word,
Excel, PowerPoint, ect.
Experience
SEPTEMBER 2020 – FEBRUARY 2024
Bar Manager/Lead Bartender
Loyal Order Of The Moose Lodge #1860
2620 Miracle Mile, BHC, AZ, 86442
OCTOBER 2016 – SEPTEMBER 2020
Bar Manager/Bartender
The Mohave Shrine Club
2580 Miracle Mile, BHC, AZ, 86442
September 2009 – April 2012
Bartender
AMVETS
4310 AZ-95, FT. Mohave, AZ, 86426
Qualifications
Recruit, interview, hire, train, promotes, and when necessary disciplines or fires staff. Marketing, including social media and other forms of publicity. Created employees schedules based on expected customer numbers. Maintained budget and monitored cost. Oversees planning of special events. Selects and purchased liquor, beer, and all other supplies. As well as, initiates and maintained vendor relationships.
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