Customer Service Representative
Resume:
Leah Chapman
Fort Lauderdale, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Member Experience Advisor
NationsBenefits-Plantation, FL
August 2023 to June 2024
Answering inbound calls, this was specifically from different healthcare providers such as Anthem blue cross blue shield, Aetna, Etc.. While on the phone I've provided members with daily benefit balances, issued new benefit cards, Place orders pertaining to any over the counter products for members and provided information regarding healthcare policies and benefit information also referring members back to CVS Pharmacy for over the counter products they needed as well. Call Center Representative
Global Response Team-Margate, FL
May 2023 to August 2023
I'm working for connexus company:
Global response, I'm currently taking calls from customers (inbound calls), placing orders, resolving customer complaints and concerns by providing reliable customer service care. Customer Service Representative
Teleperformance-North Lauderdale, FL
October 2022 to April 2023
I was a customer service representative here at Teleperformance, I was in the Fraud’s department handling ATM/Debit Card fraudulent detected transactions, payments, changes. I handled specifically Debit cards if any member/customer with Bank Of America that had an unauthorized or unknown transaction, payment I issued out new cards and disputed that as well. Cashier/Customer Service
McDonald's-Fort Lauderdale, FL
October 2021 to April 2022
Working here at this job I would always take peoples cash and I would have to help out my other employees on the floor. Throughout the day I would have to interact with different customers and just make sure everything on my end is up to par.
Education
High school diploma
Asa Charter School - Sunrise, FL
August 2021 to June 2022
Skills
• Cashiering
• Customer service
• Customer support
• Banking
• Microsoft Word
• Microsoft Excel
• Organizational skills
• Microsoft Outlook
• Office experience
• Cash register
• Guest services
• Night audit
• Cash handling
• Guest relations
• Hotel management
• Retail sales
Contact this candidate