Customer Service Representative
Resume:
Janobia Johnson
McKinney, TX *****
*****************@*****.***
Willing to relocate to: Minneapolis, MN
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Contemporary Transportation-Bloomington, MN
September 2023 to April 2024
Transportation company serving special needs schools and agencies. Daily duties consist of assisting schools & parents with safe transportation to & from school each day. Customer Service Agent
SIXT Rental Car-Minneapolis, MN
May 2023 to September 2023
Daily duties consist of helping traveling customers manage their rental reservations. Key hand over & making sure the customers rental car is available at the scheduled pick up time. Customer Advocate
Brink's Incorporated-Dallas, TX
April 2022 to May 2023
Support the Customer Advocate telephone specialists by processing new installs, and ensuring accounts are ready for installation. Process internal department requests to accurately update information on customer account. Making outbound phone calls to service dealers, field service and customers to set amicable appointments.
Customer Service Representative
Haverty Furniture Companies, Inc-Coppell, TX
August 2021 to April 2022
Daily responsibilities include inbound & outbound calls assisting customers with furnishing their homes. A typical day consists of working service tickets until they are caught up for the day. Processing refunds
& credits when appropriate was also a daily job function. Customer Service Representative
Terminix-Lewisville, TX
May 2020 to April 2021
Daily responsibilities include assisting customers with scheduling home inspections & treatment for ongoing pest control issues. In addition to scheduling customer service reps are also responsible for Up selling company products when appropriate.
Customer Service Representative
Caliber Collision-Lewisville, TX
February 2017 to February 2020
My role with Caliber Collision consisted of scheduling for over 1,100 plus Auto Body shops in the U.S. This is a high volume contact center with 100 plus inbound and outbound calls daily. In addition to calls, daily responsibilities consisted of maintaining web chat, emails, and faxing appropriate documents when necessary. This role required excellent communication skills, sense of urgency, and attention to detail. Emergency Alarm Dispatcher
Vivint-Shakopee, MN
October 2015 to August 2017
My daily job functions were to work all high priority alarms in the order received. Our daily responsibilities consisted of dispatching fire, medical, and EMS when appropriate. This position required empathy for all customers. In addition to empathy self-discipline was a must have. This position was an excellent teacher. Service Representative, Shutterfly
Shutterfly-Shakopee, MN
January 2017 to February 2017
My role with Shutterfly was during their peak season. This was a temporary position during the holiday season. My daily goals consisted of 100 plus inbound and outbound calls. Daily job duties consisted of communication via web, chat, and email. My responsibilities were order filling and tracking for wedding and holiday cards. This position required multi-tasking and problem solving skills. Cash Lead
SPORTS AUTHORITY-Richfield, MN
October 2014 to October 2015
My involvement with sports authority was a very rewarding experience. I started off as a cashier and worked my way up to Cash Lead. My daily responsibilities consisted of cash room duties. In addition to cash room duties, it was my responsibility to provide any price adjustments and assist with new hire training. This position really put an emphasis on my leadership skills. Education
HIGH SCHOOL DIPLOMA
JOHN F. KENNEDY SENIOR HIGH SCHOOL
Skills
• Time management
• Active listening
• Ability to follow instructions
• Complex problem solving
• LEADERSHIP SKILLS
• Live Chat
• Upselling
• Account Management
• Negotiation
• Cash handling
• Supervising experience
• Live chat
• Customer service
• Cash register
• Communication skills
• Inside sales
• Front desk
• Account management
• Customer relationship management
• Upselling
• Typing
• Office experience
• Microsoft Office
• Customer support
• Cold calling
• Technical support
• Analysis skills
• Microsoft Excel
• Computer skills
• Time management
• Organizational skills
• Microsoft Word
• Phone etiquette
• Customer service
Certifications and Licenses
Non-CDL Class C
Assessments
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Recruiting — Proficient
March 2024
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Delivery driver — Proficient
September 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
July 2024
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Completed
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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