Customer Service Quality Control

Selena Gutierrez

To seek the position of professional in Customer Service Representative &

Management, which provides an opportunity to utilize my training, experience, and interpersonal personal skills, while affording me the opportunity for career growth. Authorized to work in the US for any employer

Work Experience

Warehouse Clerk/Shipping & Receiving

Velan Inc - Missouri City, TX

May 2022 to February 2024

· Answering and directing phone calls, answering emails

· Greeting walk-in customers / potential connections

· Billing & Scheduling shipmen

· Organize filing cabinets

· Keep important documents updated and organized

· Save updated papers and billing docs hard copy and e-files

· Keep office neat and organized

· Inventory control of the warehouse

Quality Control Inspector Lead

Axalta Powder Coating - Houston, TX

September 2019 to December 2022

· QC lab troubleshooting: formula adjustment, rework adjustment, QC lab equipment, etc.

· Contact chemist/technical team for troubleshooting as necessary

· Monitor CNC

· Demonstrate critical thinking and decision-making skills.

· Effective communication with production leadership and site management.

· Effective time management to meet production demand and operational workflow.

· Follow up recommendations or opportunities discussed during meetings

· Manage and maintain the storage and retention of Quality Control Cards, color standards and other critical elements of the quality department.

· Maintain and manage batch retains (1 year retains)

· Create and store color standards as needed.

· Maintain calibration of all required equipment and tools.

· Spectrophotometer

· Keep stations Clean

Machine Operator/Production Worker

Fiserv - Houston, TX

August 2016 to June 2019

· Preform quality checks

· Confirm quantity produced is correct

· Ensure the batch is correct per the job ticket

· Control and adjust machine settings, according to job ticket.

· Feed material/parts to semi-automated machines.

· Inspect parts with precision and measuring tools.

· Test machines periodically.

· Performing data entry to update system and performing quality checks

· Operating and monitoring equipment to process work according to instructions and/or client expectations, as well as setting up and calibrating equipment per guidelines and/or job specifications

· Verifying accurate material used and ensure embossing is completed in accordance with industry standards 11. Understanding, interpreting, and abiding by OSHA regulations

· Clean area work station

Education

Medical trade school in Phlebotomy - Scranton, PA

January 2017 to August 2019

High school diploma

Penn foster - Scranton, PA

May 2012 to May 2013

Skills

• Detailing

• Shipping, receiving & assembly

• Customer service experience

• Microsoft office suite

• Laboratory experience

• Quality Control & Inspection

• Calibration & Quality assurance

• CNC

• Typing

• Data entry

• Customer service

• Bilingual

• Microsoft Word

• Spanish

• Computer skills

• Communication skills

• Microsoft Excel

• Microsoft Office

• Cash handling

• Quality control

• Quality assurance

• Assembly

• Data analysis skills

• Bore gauges

• Laboratory experience

• Medical office experience

• English

• Driving

• ASME codes & standards

• QuickBooks

• Microsoft Outlook

• Accounting

• Organizational skills

• SAP

• Packaging

• Factory

• Manufacturing

• Warehouse experience

• Cash register

• Product demos

• Multilingual

• Phone etiquette

• Retail math

• Sales

• Microsoft Powerpoint

• OSHA

• Management

• Manufacturing facility

• Administrative experience

• Accounting software

• Order entry

• Technical writing

• Calipers

• SharePoint

• Micrometer

• Filing

• SAP ERP

• ERP systems

• Shipping & receiving

• HACCP

• Databases

• Hospitality

• Hotel experience

• Front desk

• Restaurant experience

• Basic math

• Time management

• Retail sales

• Food service

• Food industry

• Hand tools

• Flexo press

• Mechanical knowledge

• Document management

• Guest services

• Outbound calling

• Office experience

• Marketing

• Dispatching

• Law enforcement

• Social media management

• HIPAA

• Writing skills

• Clerical experience

• Care plans

• Prepress

• Car wash

• Load & unload

• Caregiving

• Senior care

• Home care

• Supervising experience

• Home health

• Windows

• Inventory control

• Copywriting

• Continuous improvement

• Experience with children

• Childcare

• Security

• Law office

• Communication skills

• Customer service

• Sales

• Leadership

• Human resources

Certifications and Licenses

CPR Certification

OSHA 10

First Aid Certification

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