Customer Service

Jodi Wheeler

*** ****** **, ***** ********, Ohio 43351 614-***-**** ********.*****@*****.***

Objective

My objective is to find employment that will allow me to utilize my organizational, leadership and customer service based skills. I can work independently and as a team member. I am very detail oriented and take pride in my work. I am a dedicated, reliable person with many years of experience. I believe in keeping a positive environment and attitude, to motivate others. Education

● ATTENDED UNIVERSITY OF FINDLAY SEPTEMBER 1994- DECEMBER 1995

MAJOR: PRE-VETERINARY MEDICINE

● MIFFLIN HIGH SCHOOL 1990-1994

High School Diploma

Work Experience

● ACLENS AUGUST 2017 – JUNE, 28, 2024

CUSTOMER SERVICE REPRESENTATIVE, AUGUST 2017 TO JUNE 28, 2024

■ Answer phones and assist customers.

● Submitting prescriptions

● Placing orders

● Correcting order mistakes

● Taking payments.

■ Communication with dissatisfied customers to de-escalate difficult situations and create resolutions.

■ Communication with Opthamologists and Optometrists to verify and obtain correct prescriptions for eyeglass and contacts orders.

■ Answer emails that customers use to communicate with a representative instead of using the phone, in a timely fashion.

■ Process prescriptions submitted for the purpose of purchasing eyeglasses and contacts.

■ Partner with supervisors and management when resolutions could not be completed alone.

■ Assist with new associate job shadowing.

Work Experience Continued

● Petpeople february 2007 – August 2017

Merchandising Coordinator, 2012 to August 2017

■ Created templates and guideline requirements for visual presentations to maintain consistency in all stores.

■ Created visual presentations consistent with store standards to promote sales.

■ Partnered with Store Managers on all aspects of visual merchandising standards, inventory controls and back-stock maintenance.

■ Set up strategy and visual presentation guidelines for endcaps.

■ Continuously, as needed, updated all planograms and endcaps.

● Add new or removed deleted items.

● Record all changes including peg placement, shelf heights, signage changes and any other accessories.

● Take pictures to record finished planograms.

● Publish new/edited planograms on intranet for stores to access.

■ Go in-store to coach and effectively develop associates on merchandise guidelines.

■ Ensure store visit notes are communicated with store management

■ Assisted with new store builds.

● Work with upper management to design fixture layout.

● Work with upper management to order correct fixtures

● Design product layout.

● Travel to new stores to direct deliveries.

Stage pallets.

■ Drive forklift.

■ Handle pallet jacks.

● Supervise and direct the store build team.

● Verify store fixtures are built and product is placed correctly

● Manage final prep jobs to insure store is ready for business on opening day

Assistant Store Manager, February 2007 – 2012

■ Exceptional Customer Service

● Meet and greet customers

● Problem solve pet related questions

● Offer recommendations of products

● Build long lasting relationships with customers and their pets

■ Retail Services

● Point of Sale management

● Order and receive products

● Merchandise and stock products

● Staff management

● Hiring, evaluations and terminations

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Work Experience Continued

■ Scheduling

■ Training, coaching, developing associates to build a great team

■ Extra work activities

● Participated in off -site events to build company awareness and expand the customer base

● Participated in charity events

● Participated in new store build teams

● PetSmart 2004-2007

Products Manager

■ Order products to prevent out of stocks

■ Placed incoming products on display

■ Managed back-stocks

Other Management Duties

■ Associate Schedules

■ Register coverage

■ Grooming Area management

■ Opening and closing duties

● Setting up registers

● Shutting down registers

● Counting drawers

● Prepare the bank deposits

● HOLLOWELL DOG TRAINING ACADEMY 2001-2003

Doggie Daycare Manager

■ Manage intake of clients

■ Answer phones

■ Schedule appointments for boarding, training, daycare and grooming

■ Temperament test dogs

■ Assist with training

■ Assist the groomer

■ Promote the daycare and grooming

References available upon request

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