Executive Assistant Support Specialist

Nicole Baxter

*** ***** ****** *** ** Elizabeth NJ 07202 • 973-***-****

******@*****.***/*************@*****.***

Education

Fayetteville State University

Bachelor Of Arts, History

NCFAC-FSUNAA Member 2016

FSU Roots Member-Claw Conference 2008

Northcentral University

Master Of Education, Educational Leadership

December 2017

Western Governors University

Master Of Education, Elementary Education

Initial Licensure/CE/K-12

Commencement May 2025

Professional Experience

Remote Talent 2023-present

Class Dojo Tutor

Provide students with tailored assessments for each subject and grade level.

Specialize in grade 4th-6th grade Writing and Reading

Create additional materials based on your child’s interests and learning needs.

Structured classes via Zoom

Conduent Business 2019-present

Remote Senior Support Specialist

Engaged in chat/phone conversations with customers, providing advanced technical support and troubleshooting assistance for Apple Products

Resolved complex customer issues by researching and investigating problems, collaborating with internal teams, and leveraging technical knowledge and resources.

Escalated critical issues to appropriate internal teams, monitored the progress of resolutions, and followed up with customers to provide updates and ensure satisfaction.

Acted as a subject matter expert, providing training, and mentoring to junior chat support specialists, and sharing best practices and industry knowledge.

Maintained accurate records of customer interactions, case details, and solutions provided in the chat support system.

NYC Department of Education 2017-2021

Per-diem teacher/Curriculum Developer- Social Studies- K-12

High School of Law and Advocacy

New York, NY

Employed by New York City public schools as needed, long-term contractual teacher/google classroom content liaison

Continue student learning along the continuum established by the principal.

Planning lessons and regents test prep/sat/act prep

Curriculum development: designing and developing history and social studies curriculum materials aligned with state standards and educational best practices.

Technological proficiency: proficient in using Google Classroom, learning management systems, multimedia resources, online research tools, and collaborative platforms.

Subject matter expertise: extensive knowledge of historical events, cultural phenomena, and social issues, enabling the development of relevant and engaging content.

Harriett Tubman School/PTO 2011-2016

Assistant Director/Finance Advisor

Newark, NJ

Overseer of operations for expenses, tuition, and services for the school-base childcare program.

Maintained the standards and procedures set forth by the NJ Childcare Licensing Office.

Effectively performs and monitors funds for income and expenditures; calculates, prepares, and revises accounting and budgetary data; balances and reconciles posted accounts and budgets as required.

Responsible for setting and confirming appointments, interviews, and new hire orientation.

Conducts audits and expense reports for the office of childcare licensing.

Meeting minutes digital reporter

Manage scheduling and prepare agenda items and other required information for meetings, workshops, and other events.

Direct communication with personnel and outside agencies to exchange information and resolve issues or concerns.

Harriet Tubman School/PTO Childcare 2008-2011

Head Teacher Newark, NJ

Responsible for opening/closing the before/aftercare every day.

Prepared weekly lesson plans for various subjects

Coordinated field trips during the school year and for the summer.

Differentiated instruction and tiered assignments for different student levels.

Designed and organized the classroom by coordinating clear and consistent rules.

Motivated students to learn by providing hands-on and fun activities.

Special Training

Notary Public Of New Jersey Commission 2/24/2025

WGU Excellence Award- Essential Practices for Supporting Diverse Learners June 2023

New York State Substitute Teacher License 2017

Child Abuse Prevention/ Reporting Trenton- September 2017

CPR/First Aid Certified Red Cross-August 2016

Professional Management Training January 2015- Essex County College

Learn To Teach July 2012

CFACP Certified -Trenton May 2015

Professional References

1.Mr. John Wade: Learn Two Teach(Owner)

178 Watchung Ave West Orange Nj 07052

Phone:862-***-****

2.Mrs. Pearlie Kilgore: Harriet Tubman Pto(Director)

504 South 10th Street

Newark Nj 07102

Phone: 973-***-****

3.Mr. Gene St. Fleur: Commerce Downtown Kitchen(Owner)

1136 Raymond Blvd.

Newark, Nj 07103

Phone:646-***-****

4.Dr. Cheryl Middleton: Nchc Services (Dentist)

750 Garden Street

Union Nj, 07083

Phone:908-***-****

Contact this candidate