Administrative Assistant Customer Service

PAULA R LONG 302-***-**** ************.**@*****.***

WILMINGTON DE 19805

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. An Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Outgoing and friendly, delivering administrative excellence, including clerical support and public interaction. A Senior Administrative Assistant, versed in administrative support offering 16 years of experience managing the company's reputation with consumers. Highly efficient and accurate with strong planning and great communication skills. Hardworking and focused, skilled at drafting reports and business correspondence, managing mail and updating & tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

EDUCATION

Rowan University

- Philadelphia Community College

Associate of Science in Computer Programming

- Computer Learning Center

Computerize Business System CERTIFICATE

SKILLS

Multitasking and Time Management & Reception Duties Database Maintenance & Office Equipment Operation Office administration & Strong Organizational Skills Purchase orders organization & Administrative Procedures Mail distribution & Skilled in Microsoft Office Customer and client relations & Administrative and Clerical Support Documents and File Management & Multi-Line Telephone Systems Ease with Computers & Technology

WORK HISTORY

Immigration Case-Manager

US House of Representatives

2022-2023

Provided advocacy and case management services. Provided links to government resources, brochures or other helpful informational documents. Provided formal referrals and Made calls to government, State, City, & local agencies that could help to resolve a Constituent’s problem or provide direct assistance. Sent formal letters of inquiry. Engaged in ongoing interaction with the relevant agencies and organizations Incorporated any new information from the constituent into the case file and action plan. Provided updates to the constituent at appropriate intervals. Upon closing the case, ensure all pertinent details are recorded and archived for future reference and analysis.

Information & Referral Specialist/Administrative Assistant

Union Organization for Social Service (UOSS)

2004-2022

Provided confidential, comprehensive Information & Referral (I&R) to Camden.

County residents after assessing family or individual needs.. Referred consumers to the appropriate agency, service, or program to meet their needs. Managed a 24-hour Homeless Hotline, by collecting important information and connecting, Domestic Violence Victims, Homeless Families & Single (male /female) needing emergency housing, to an appropriate available facility. Obtained personal Intake information from thousands of Camden County residents applying for Homeless Prevention Programs & Rental Assistance Programs. Arranged the Company's Thanksgiving and Labor Day Events for guests.

Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors. Executed record filing system to improve document organization and management. Sorted and distributed office mail and recorded incoming shipments for company records. Generated reports and typed letters in Word and prepared PowerPoint presentations Handled consumer correspondence and tracked records to foster office efficiency. Developed and updated spreadsheets and databases to track, analyze, and report on performance. Coached new employees on administrative procedures, company policies, and performance standards. Restocked supplies and placed purchase orders to maintain adequate stock level Supported efficient meetings by organizing spaces, and materials and distributing meeting notes. Monitored premises, screened visitors, and updated logs to maintain security Maintained staff directory and company policy handbook.

Customer Service Representative

National Constitution Center

2002-2006

Administrative Assistant

Rowan University

2004-2005

REFERENCES UPON REQUEST

Contact this candidate