Call Center Accounts Payable

Jeanette “Jan” Compton

**** ******* **.

Lakeland, Florida 33810

863-***-****

OBJECTIVE

To secure a position where my skills and abilities can be used to their best advantage, while allowing me the opportunity to learn and grow professionally in an environment which provides stability and future advancement.

SUMMARY OF SKILLS

• Personable and people oriented, enjoy meeting and dealing with the public

• Developed and maintain excellent customer relations

• Willing and able to learn new skills and procedures

• Dependable, responsible, and accountable individual

• Office skills, include; Microsoft windows and computer software, excellent typing and calculator skills, including all office machines

• Bookkeeping/accounting skills include; accounts payable and accounts receivable

EXPERIENCE

2013-Present Retired Caregiver

2008-2013 Radiology and Imaging-Lakeland, Florida

Medical Scheduler/Call Center

Answered calls, scheduled various patient exam appointments, prepared patients for imaging and testing, insurance verification and various other duties.

2003-2008 Lakeland Open MRI – Lakeland, Florida

Receptionist Scheduler/Call Center

Answer multiple phone lines and route calls to different departments, scheduling patient appointments, insurance verifications, correspondence with attorney’s offices, checking in patients, distributing patient info sheets to be completed by patient, prepare patient medical records to be mailed to other medical offices or to be picked up by the patient, front desk procedure training to new personnel and traveling to satellite offices.

1994-2002 Cardinal Health-Lakeland, Florida (March 2000-July 2002)

Customer Service Representative

Taking customer orders, returns, stock checks and processing special orders, working directly with sales staff on individual accounts. Purchasing all office supplies for the customer service department.

1994-2000 Cardinal Health- Lakeland, Florida

Receptionist

Responsible for answering and routing all incoming phone calls on a 17 line phone system. Greeting all customers, vendors and visitors; utilizing paging and computer system, door lock security visitor log book and visitor badges; bulk mail and fax sorting and distribution; preparation of outgoing mail and Fed Ex tracking. Additional duties included data entry; purchasing of all office and janitorial supplies; office equipment maintenance and hospitality coordinator for business meetings and social functions.

1990-1994 FoxMeyer Corporation- Lakeland, Florida

Receptionist

Responsible for answering and directing all calls. Duties involved greeting customers, vendors and visitors utilizing paging and computer system; bulk mail sorting; distributing mail and preparing outgoing mail. Additional duties included processing incoming checks, filing daily customer product orders, sorting and filing credit authorizations and mailing copies to customers, checking stock and inventory levels and looking up item numbers and prices for customers; preparing and mailing a twice per month microfiche product catalog for client list and monitoring clients for due dates of license renewal and informing clients via letter of this information.

1982-1991 Compton Construction, Inc.-Lakeland, Florida

Secretary

Responsible for manual accounts payable and accounts receivable. Payroll and Workman’s Comp. Additionally prepared bank deposits and performed general office duties.

1978-1982 Taylor & Sons- Lakeland, Florida

Secretary

Responsible for greeting customers, answering phones, showing carpet samples, giving quotes and handling payroll.

References available upon request.

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