Administrative Assistant Service Representative
Resume:
Gwyndolyn Galesong
Edmonds, WA 98026
******@*****.***
Summary
A highly motivated individual practiced in the art of customer satisfaction and attention to detail. I am used to maintaining high levels of organization and quality. Acknowledged for my ability in building and maintaining positive relationships with customers and peers. Recognized for taking on tough assignments and bringing them to a successful conclusion.
Skills
Customer Service Representative
Professional email and phone correspondence as well as direct customer support. Team Leader
Practiced at supporting team members while driving high levels of productivity and quality. Practiced at communication and implementing new policies and best practices to drive company compliance. Administrative Assistant
Skilled in eloquent office correspondence. Assisting in various daily operations while maintaining clean and organized upkeep of office supplies and files.
Receptionist
Providing front desk service with a smile. Efficient at multitasking. Practiced at greeting walk-in clients while navigating a directory of computer files and answering mainline calls. Merchandising Expertise
Driving company profit by facilitating a decrease in product waste. Assisting in order placement with various retail suppliers. Working with business partners to ensure product quality meets customer demand. Data & Reporting
Adept at maintaining structure and organization of varying data for analysis. Ensuring accuracy of numbers by siting report structure based on various criteria and simplifying formulas used to calculate the resulting data. Payroll & Time Keeping
Addressing any time discrepancies firsthand to ensure accuracy of worked hours for weekly and bi-weekly payroll. Managing pay and bill rates of numerous clients. Updating rates as necessary, due to a client’s raise or change in position.
Work Experience
Head Scheduler and Administrative CSR at CrawlPros, (Jun. 2021 – Present) Crawl Space Cleaning Pros Inc. Puyallup, WA
Tasked with coordinating appointments on the main contractor calendar as well as accounting for travel time and inspection duration for new service estimates. Client primary first point of contact for both inbound and outbound telecommunications and email communications. Also credible for building new customer job files and ensuring accuracy of paperwork essential to contractor responsibilities. Sales Team CSR at Stella Jones Lumber, (Apr. 2021 – Jun. 2021) Robert Half (Temporary) Tacoma, WA
Responsible for managing sales accounts for established lumber customers. Duties included: providing status reports on regular stock orders, assisting with last minute special orders, and answering questions related to products and services offered.
Dining Room Attendant / Server at Resort Lifestyle Retirement Community, (Sept.2020 – Dec.2020) Chenal Pines Retirement Resort Little Rock, AR
Serving food to senior residents. Preparation of meals, regular upkeep of the convenience food & drink machines, cleaning of the dining hall after meal times.
Deposit Operations Representative at Iberia Bank, (Jan.2020 – Jul.2020) Iberia Bank Little Rock, AR
Meeting hourly deadlines of processing Unposted transactions as directed by banking guidelines. Reaching out to the bank branches, in certain cases, to validate checks. Reporting all possible fraudulent transactions & documenting all daily processes for record keeping. Contracted as a Customer Service Representative at B&B Solutions, (Sept.2019 – Jan.2020) Client First Staffing Little Rock, AR
Responsible for the execution of sales orders from the initial product request to order fulfillment. Interacting with vendors and customers; communicating costs of products and services, resolving any client concerns or questions, as well as sending over art and service quotes during the proofing stages of new orders. A primary client resource, answering and addressing all incoming phone and email correspondence for the company’s largest sales territory. HR Risk Management & Compliance Administrative Assistant at Premier Staffing/BelFlex Corp, (Feb.2019
– Aug.2019)
BelFlex Premier Staffing Regional Office Little Rock, AR Primary responsibilities involved: Submitting timesheets to Payroll for each branch in the Southwest Arkansas Region, Processing Offcycle requests as needed for missing time, Balancing Invoices not yet finalized to ensure accurate Pay / Bill Rates for the Region and editing Rates when necessary, Creating and maintaining upkeep of various Regional reports: Weekly Headcount Review of new hires / ended assignments, Background Screen deduction tracker, Comparison of time entry data to ensure continuity across multiple programs. Placing weekly office supply orders for the branches. Distributing incoming office mail and readying outgoing mail. Acting front desk receptionist as needed; responsible for scheduling new candidate interviews, processing on-site drug screens, and validation of candidate paperwork in the system [eRecruit] for background processing. Merchandising Execution Resolution Specialist, Tier III, at the Walmart HomeOffice Contact Center,
(Jul.2016 Nov.2018)
Walmart HomeOffice Contact Center Bentonville, AR Facilitating store procurement of merchandise and working to resolve any procurement issues. Analyzing sales data.
Providing assistance to store associates and management with regards to escalated replenishment concerns. Including: product fulfillment, event planning, modular set up, supplier information and store suggestions. Use of Centrify Putty to assist with Market Office retrieval of a Store Manager's password. Education
2009 Bentonville High School Diploma
References
Available upon request.
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