Customer Service

****************@*****.*** **** Beechwood Ave, Cleveland Heights, OH 44118 216-***-****

OBJECTIVE

To return to the workforce after taking time to raise my twins. Have a major interest in helping others and the community. EDUCATION

Saint Martin DePorres High School

Graduated : May 2011

Baldwin Wallace University

(Some College )

EXPERIENCE

El Barrio Workforce Development Program

Student/ Intern October 2019 - Present

- Participate in career exploration workshops

- Attend job trainings, onsite networking and hiring events

- Participate in resume building activities

Ohio First Class Credit Union - Cleveland, OH

Bank Teller August 2019 to September 2019

Have knowledge in financial literacy, handing money, customer service, using money machine, math skills, counting money, keeping record, staying consistent and sure when handling clients cash. Answering phone, working computer and multitasking other things needed to be done . Sheppard’s Child Care Center ~ Berea OH

Daycare Worker January 2014 – May 2016

Working with preschool age children with proper hygiene, behavior monitoring, giving out snack and cleaning up toys and supplies.

Baldwin Wallace Upward Bound ~ Berea, OH

Intern/Clerical Specialist/Tutor September 2012 – January 2014 Managing the front desk by answering phone calls, processing, scanning and filing paperwork. Computer data entry. Ran errands for office workers. Tutoring high school children on weekends at Saturday Academy.

Baldwin Wallace Union Kitchen ~Berea, OH

Kitchen Staff August 2012 – May 2014

Helped where needed in cafeteria with food preparation. Made sure food stations were cleaned. Worked cash register, stocked food on shelves and bagged items for students.. Baldwin Wallace Alumni House ~ Berea, OH

Intern August 2011 – May 2012

Sorting and entering data from donor files into computer database system to establish a paperless. Rainey Institute ~ Cleveland, OH

Intern/Front Desk/Clerical Specialist August 2010- June 2011 Answered phone calls, paperwork, filing, scanning, faxing, using computers to enter data, worked with children after school helping with homework and activities. Cleveland Botanical Gardens ~ Cleveland, OH

Intern/Cashier August 2009 –June 2010

Managed the cash register, helped customers, cleaned floors and displays, set up displays and priced items.

Thurgood Marshall Recreation Center ~ Cleveland, OH Custodial June 2009-August 2010

Cleaned all public areas by mopping, sweeping and waxing floors. Cleaned bathrooms and classrooms. Removed trash and made sure all surface work areas were clean. Cuyahoga Department of Children and Family Services ~ Cleveland, OH Intern/Clerical Specialist August 2008- June 2009

Answered phones at front desk, helped clients, and sorted paperwork.

Cleveland City Hall ~ Cleveland, OH

Intern August 2007- June 2008

Copying, faxing, scanning, mail room, ran errands, etc. Boulevard Elementary - Cleveland Hts, OH

Assistant Teacher November 2023-January 2024

Helping with 2nd-3rd grade students when primary teacher is on lunch break by assisting them with silent reading, taking them to luch and recess.

TECHNOLOGY-Microsoft Office, Prezi, Adobe, Website Editing ect. INVOLVEMENT/ACHIEVEMENTS

City Year

Voices of Praise

Student Advocates for Social Justice Big Brothers Big Sister Night on The Town

Summer Alternative

Break Trip: Kansas City Operation Breakthrough

References Available Upon Request

-Over-

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