Social Media Grand Rapids

Tiffaney Buxton

Grand rapids, MI ***** 616-***-**** ****************@*****.***

Objective

I am a dedicated and results-driven professional seeking the position of the Customer Service Representative, with a focus on promoting diversity inclusion, fostering empathy, and ensuring patrons success. Education

Grand Rapids Community College

Skills

Verbal, written skills

Clerical Office

Excellent Communication Skills

Community Relationship Building

Administrative Support

Event Planning and Execution

Leadership and Mentorship

Student Needs Assessment

Project Management

Training and Coaching

Work Planning and Prioritization

Work History

Community Specialise 10/2023 - 04/2024

CSL Plasma – Wyoming, MI 49509

Matched potential donors for donations seekers to and maintained ongoing relationships with companies to drive successful outcomes.

Promoted employment opportunities through online postings, onsite employer visits, public job fairs, and other effective resources.

Attended job fairs and visited classrooms to provide information to prospective job seekers. Designed and presented social media campaign ideas. Created engaging content for Pinterest, Facebook, and Instagram. Helped with planning and hosting marketing events. Scheduled social media postings to advertise products and generate Customer Service Supervisor 04/2012 - 01/2022

Auto Club Group AAA – Grand Rapids, MI

Monitored and developed actionable insights to improve efficiency and performance. Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Conducted promote productivity, accuracy, and commitment to friendly service.

Developed and maintained strong relationships with customers to maintain loyalty and satisfaction. Conducted training and mentored team members to promote productivity and commitment to friendly service.

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