Data Analysis Business Process

Monica Holloway, MS

******.********@*****.***

(*02) 699- 2491

Summary

• Goal oriented technology leader with experience in stakeholder engagement, database maintenance data analysis, business and systems analysis

• Full life cycle development experience in both Agile and Waterfall methodologies with strong communication and leadership skills

• Highly focused on providing optimized solutions and automation for process excellence and providing business value to stakeholders' initiatives by driving insights from data

• Successful at collecting and defining feedback from stakeholders in order to plan effective stories that bring products to life

• Exceptional skills in organizing workloads, building relationships and managing product development steps.

• Dedicated to addressing technical challenges head-on Skills

• Requirements Gathering

• Agile Project Management

• Product Backlog Maintenance

• Business Process Analysis

• Azure DevOps

• AWS

• SQL

• Facilitation of Requirements

• Discovery Sessions

• Business Process Analysis

• Health Policy

• Care Management tools

• Project Management

• Product Backlog Maintenance

• Systems Analysis

• Data Analysis

• Business Process Modelling

• Database Administration

• User Acceptance Testing

• SharePoint

• Excel

Experience

Management Analyst, New Hanover County Government Wilmington, NC 1/2024- 3/2024

• Conduct research for CIO related to various areas such as, industry, organization, regulatory and compliance.

• Implement organizational strategies using information from various sources including process evaluation and data analysis

• Work on special projects as determined by the CIO. Partner with internal customers to understand the objectives associated to a project and to ensure requirements are properly defined and documented.

• Gather and analyze data from various sources to evaluate proposed projects or process improvements.

• Work with internal stakeholders to evaluate business processes, workflows, and systems to identify inefficiencies and evaluate proposed solutions.

• Lead or participate in projects related to process improvement, installations, or upgrades.

• Manage projects by defining goals, creating timelines and allocating resources. Coordinate project team members as needed and answer questions about the expectations. United States Department of Health and Human Services / Siltek Washington, DC 10/2023 - 10/2023 Business Analyst

• Conducted preliminary analysis of client website to identify areas to improve user experience

• Responsible for the tracking and documentation of bugs/ errors, broken hyperlinks, etc.

• Proposed potential future enhancements to improve user interface and experience

• Independently tracked task completion and reporting of progress to senior leadership

• Lead and presented design /strategy meetings with leadership team New Journey AI Remote

Business Analyst /Research Technician 09/2022 - 02/2023

• Responsible for understanding and interpreting data extracted from SQL queries

• Extracted quality reporting data and disseminated to various teams for analysis

• Supported development and management of operational processes using KPIs to ensure on-time delivery of critical data

• Independently identified and escalated issues and challenges

• Proposed and supported the implementation of solutions in collaboration with team members

• Adhered to data analysis requirements and documentation with the use of modern API tools

• Identified and documented edge cases to improve policies and improve engineering systems

• Responsible for quality control processes and improved performance of offshore team members Deloitte/ Ibusiness Solutions Mechanicsburg, PA 08/2020 - 09/2022 Business Analyst

• Conducted extensive analysis using excel (pivot tables, VLOOKUP, tables merge, etc.)

• Lead and supported tasks and portions of the project scope on engagements related but not limited to Delivery, API integration, Learning & Development, Communications, and Change Management

• Wrote and reviewed business requirements documentation prior to upload to Azure Devops system

• Worked with state client (PA) to integrate online public assistance programs with workforce development and training programs through an integrated eligibility system (IES)

• Lead and supported agile implementation, provided training and information related to implementation of Federal provisions

• Lead and supported tasks within the project scope related but not limited to Delivery, API integration, Learning

& Development, Communications, and Change Management

• Demonstrated a deep understanding of the client environment and overall project scope

• Identified and solved problems using analysis, experience, and judgment

• Supported strategic communications related to PMO and succession planning

• Facilitated clear communication between executives and client teams Softrams Federal Woodlawn, MD

Senior Product Analyst 3/2019 - 08/2020

• Worked with Federal client (CMS) on cloud-based Insurance Care Management system while following agile methodology (Scrum/Kanban) and delivering requirements/specifications for Sprint teams based on agreed upon SOP and SLAs

• Lead planning, technical design/development, implementation, and maintenance of systems; across multiple API’s and software platforms

• Reported daily, weekly, and quarterly status updates and technical documentation of all projects as well as all potential risks to management

• Provided clear qualitative and quantitative information (pulled via SQL queries) to teams and stakeholders related to potential risks and progress of project development meetings

• Worked with development and testing team to implement requirements via AzureDevops as per functional specifications

• Support change control processes established to monitor and control project scope

• Remained current with customer needs and strategies by utilizing formal and informal written communication methods (i.e. emails, newsletters, PowerPoint presentations, executive updates and task lists)

• Facilitated project meetings and presentations to all types of diverse audiences (i.e. senior management, customers and technical staff)

• Developed user stories, requirement documents, mock-ups, etc. as per project standards and guidance United Healthcare

Business Analyst Remote 11/2018- 3/2019

• Created business requirements and configuration specifications for stakeholders

• Performed quality assurance and testing

• Owned and facilitated relationships with business partners and to work to optimize and enhance product backlog

• Helped design, document, and maintain system processes for newly developed CRM tool UPMC Pittsburgh, PA

Senior Product Owner/ Business Analyst 10/2017 - 11/2018

• Worked within Application Development team with internal application - HealthNet

• Completed daily, weekly, and quarterly progress reports of all projects to align with SOA

• Lead initiative to create API for secure data exchange between health insurers and Health Department

• Worked with Quality Assurance team to triage bugs as needed using AWS & Azure devops dashboard

• Worked effectively with onsite and offshore/remote team members

• Coached less experienced product owners/ business analysts

• Lead a collaborative and diverse team of developers, database administrators, UX/UI designers, Care Managers, Utilization Managers, Physicians, and Business Executive to develop new products for inhouse healthcare applications while tracking progress in Azure Devops system

• Identified and specified business requirements, resources, and processes for complex sub-systems or major system modifications

• Used analytical tools (Motomo, VSTS, etc.) and other methods to analyze and tailor business processes and application design to the needs of Medicaid, Medicare, Care Management and Utilization Management departments as well as other teams

• Lead requirements gathering sessions, determined business requirements and participate in related system development projects, created workflows to document all processes Deloitte Pittsburgh, PA

Consultant/ Lead Business Analyst 01/2017 - 10/2017

• Served as lead Business Analyst in program management capacity for three high profile client initiatives (state and local level government driven)

• Worked within the Public Sector Delivery Center to aid the Commonwealth of Pennsylvania with the conversion of an Integrated Eligibility System (IES) to a more robust cloud-based platform

• Met regularly with clients and stakeholders to gather requirements about data source systems and business processes

• Led requirements discovery working sessions and lead daily status calls for each project with offshore development teams in compliance with SOPs

• Utilized Azure Devops to create project timelines, wireframes, user story detail documents, maintained product backlog, and facilitated the execution and completion of all project initiatives

• Communicated regularly with health insurance stakeholders in order to establish an automated health information data exchange of sensitive client health information via SFTP Highmark Health Pittsburgh, PA

Clinical Informatics Specialist/ Project Manager 09/2016 - 01/2017

• Worked with physicians to develop analysis plans for evaluations of clinical and claims data for population evaluations of care plans, utilization management, chronic conditions, and care delivery

• Developed code-based definitions (utilizing ICD 10) of chronic conditions, acute conditions, clinical episodes, reimbursement episodes, pharmacy use and care plans

• Communicated with lead physicians, clinical staff, clinical administration, and IT staff to understand clinical workflow and the creation/reliability/use of data generated in clinical EMR and billing systems

• Recommended and facilitated streamlining of processes to increase clinical system functionality, productivity, and evaluations

Government Programs, Optimity Advisors, Washington, DC Project Manager/Consultant 09/2014 - 02/2016

• Worked with insurer to adjudicate claims and ensure compliance with new provisions of ACA and HIPAA

• Collaborated with internal team to prepare and train employees at one of the nation's largest not-for- profit health plans for Federal (Office of Inspector General) and state level (Maryland Insurance Administration) to ensure compliance with laws and regulations

• Developed and facilitated company's first Employee Recognition Program along with two other colleagues

• Managed a team of business consultants, developers, solution consultants, and testers through System Development Life Cycle in order to create system enhancements to comply with Medicare and Medicaid regulations

• Utilized Visio to map “as is” and “to be” state of processes as agreed upon by business and IT stakeholders

• Monitored and tracked the progress of several project milestones, timelines, budgets, and deliverables simultaneously within Project Server

• Lead a project to determine workaround for submitting revised paper CMS 1500 forms to accommodate new ICD -10CM diagnosis codes

• Researched state documentation to aid in end to end testing of ICD10 claims Press Ganey and Associates Columbia, MD

Data Analytics Intern/ Project Manager 06/2013 - 08/2013

• Co-managed data analytics team and created project plan as well as final presentation to Chief Executive Officer and Chief Financial Officer

• Performed analysis of hospital finance and sentiment data using Clarabridge (Qualtrics), Procedural SQL, and SAS

• Created and quality reviewed detailed custom reports for clients ranging from small private medical practices to large public and private hospitals

• Trained team members on use of natural language processing software. Mayatech Corporation Silver Spring, MD

Legislative Research Assistant 08/2009 - 09/2012

• Served as task leader on $15M Federal government contract

• Coded approximately 3,000+ pieces of legislation for the Centers for Disease Control and Prevention's State Tobacco Activities Tracking and Evaluation System

• Utilized legislative data to create interactive maps/visualizations, which allow users to view health related data across multiple locations and years

• Researched policy impacts on health disparities by interviewing elected officials and conducting literature reviews of over 1,000 legal articles

• Authored 30+ health policy fact sheets and deliverables that were published online and accepted for annual American Public Health Association (APHA) conferences

• Expanded two legislative databases for the National Cancer Institutes: State Cancer Legislative Database

(SCLD) and the Classification of Laws Associated with School Students (CLASS) UNC Lineberger Cancer Center Chapel Hill, NC

Graduate Research Assistant 02/2012 - 05/2012

• Collaborated with Principal Investigator to recruit and train human subjects to participate in a research study designed to estimate the extent to which minors can successfully purchase e-cigarettes online and assess compliance with North Carolina's e-cigarette age-verification law

• Published in JAMA March, 2015

• Performed systems analysis and data analysis to determine tools to incorporate into the Integrated Cancer Information and Surveillance System (ICISS)

Kaiser Family Foundation Washington, DC

Medicare Policy Project Intern 03/2008 - 09/2008

• Completed research project titled “Pitching Private Medicare Plans: An Analysis of Medicare Advantage and Prescription Drug Plan Advertising”

• Report highlights findings on analysis of the content and frequency of advertisements for private Medicare plans

• Utilized statistical analysis to interpret spending and occurrence data. Education and Training

• University of North Carolina Chapel Hill, NC

o Masters of Science in Public Health/ Health Informatics

• Cornell University Ithaca, NY

o Bachelor of Science in Policy Analysis and Management Accomplishments

• Maryland Governor's Citation

• Cornell Class Council - Vice President of Membership

• Cornell MB National Senior Honor Society

• Maryland House Bill 1293 Testified before Health and Government Operations Committee at age 16 to support bill, which allows minors over 16 to donate bone marrow with a doctor's consent. Bill passed in spring 2005. Recognized by Governor for commitment to community service in the state of Maryland. Certifications

SAFe 5 Product Owner/Product Manager

Healthcare Auditor Certification

CMS: General Compliance /FWA Certification

Contact this candidate