Customer Service Representative
Resume:
SHAMARA SCRUGGS
CUSTOMER CARE SPECIALIST
CONTACT PROFILE
Jacksonville, FL
***********@*****.***
Dedicated Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, data entry, Microsoft Office Suite, record management, and contracting.
SKILLS EXPERIENCE
Planning and Coordination
Flexible and Adaptable
Interpersonal Communication
Analytical and Critical Thinking
Teamwork and Collaboration
Debt Solution Management
Account Servicing
Lead Prospecting
Revenue Generation
Credit Consultant
Money Solver - Tax
05/2023-07/2024
• Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing
client debt.
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate
reductions or payment plans.
• Identified issues, analyzed information and provided solutions to problems.
• Adaptable and proficient in learning new concepts quickly and efficiently. Developed strong
communication and organizational skills through
securing and pulling through contracts
• Proficient in Heymarket, Trello, D365
Sales and Account Manager
Bank of America
08/2022-04/2023
• Originated, reviewed, processed, closed, and
administered customer loan proposals.
• Collaborated with other departments to promptly
process loan applications.
EDUCATION
Duncan U. Fletcher
Highschool
2010-2014
Highschool Diploma
ADDITIONAL
Authorized to work in the US
Willing to relocate
• Negotiated loan terms to provide favorable outcomes for both customers and
• lenders.
• Reviewed and edited loan agreements to enhance
clarity and monitor compliance with requirements.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Compiled closing packages for drafting and
presentation accuracy.
• Proactively identified solutions for customers
experiencing credit issues. Developed strong
relationships with customers through high levels of customer service.
Scheduling Specialist
New Beginning & Start LLC
04/2022-08/2022
• Optimized organizational processes by effectively managing crew schedules while adhering to
contractual restrictions.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate
operational decisions.
• Managed paper and electronic filing systems by
routing various documents, taking messages and
managing incoming and outgoing mail.
• Liaised between clients and drivers, maintained
effective lines of communication.
• Created and maintained detailed administrative
processes and procedures to drive
• efficiency and accuracy.
Financial Care Specialist
Radius Global Solutions LLC
12/2021-04/2022
• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Educated customers about available services, products and bank resources. Consulted with customers on
individual needs and offered solutions aligned with individual situations and preferences.
• Addressed customer inquiries, requests and complaints with courtesy and professionalism.
• Assisted customers with navigating bank systems, completing transactions and opening or closing
accounts.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Reached out to existing bank customers and offered personalized support for different needs.
• Top 15% in company for sales
SiriusXM Sales Agent
Dial America
02/2020-01/2021
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Handled administrative aspects of sales by completing customer contracts and accepting and processing
payments.
• Applied knowledge of market and full range of
innovative and unique products to meet customer
needs, expanding company's customer base.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Evaluated customer purchase requirements and
recommended best-fit company offerings. consistently exceeded goals and expectations.
Contact this candidate