Administrative Assistant Customer Service
Resume:
DIANE C PERDUE
Foley, AL *****
*.*.*******@*****.***
PROFESSIONAL SUMMARY
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
SKILLS
Verbal and Written Communication
Research and Analytical Skills
Report Preparation
Office Equipment Operation
Ease with Computers and Technology
Document and File Management
Multitasking and Time Management
Task Prioritization
Professional and Courteous
Event Planning
Microsoft Office
Order Placement
WORK HISTORY
Administrative Assistant • Kohls Department Store
Montgomery, Alabama • September 2004 to November 2013
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained all procedures of daily Cash Office balancing and research of errors.
Responsible for ensuring day-to-day communication with Corporate and directed it to appropriate executive or associate.
Onboarded 10 new employees at team with training and new hire documentation.
Established and updated 100 work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for 100 employees.
Delivered feedback to decision-makers regarding employee performance and training needs.
Supervisor • Kmart
Montgomery, Alabama • March 1997 to March 2003
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled several customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated 7 employees performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Supervisor • Home Image
Montgomery, Alabama • March 1995 to March 1997
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated 10 employees performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Helped store management meet standards of service and quality in daily operations.
Applied security, safety and loss prevention strategies during shifts.
Fashion Buyer Administrative Assistant • Gayfer's Department Store
Montgomery, Alabama • March 1992 to March 1995
Executed record filing system to improve document organization and management.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Completed data entry tasks with accuracy and efficiency.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Sorted documents and maintained organized filing process.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Shipping Clerk • John Morrell & Co
Montgomery, Alabama • April 1989 to November 1991
Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Reviewed order data to verify transactions and shipping dates.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Sorted and delivered materials to different work areas and staff.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Teller • Central Bank
Montgomery, Alabama • May 1986 to March 1989
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Processed customer transactions promptly, minimizing wait times.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
EDUCATION
Some College (No Degree) - Accounting And Home Economics • Southern Baptist College
Walnut Ridge, AR
High School Diploma • Marshall High School
Marshall, AR • May 1982
Computer Networking And Telecommunications • Coastal Training Institute
Montgomery, AL • June 1992
Received Computer Science GPA 3.95
Cosmetology • Coastal Training Institute
Montgomery, AL • May 1985
Graduated with 3.90 average
CERTIFICATIONS
Management Training - Kmart 6 months tested top 30%
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