Office Services Customer Service
Resume:
Marcus Lynch
Arlington, VA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Facilities / office services
The MCS Group, Inc - Washington, DC
April 2023 to November 2023
• Received and distributed as well as call for courier services
• Process incoming and outgoing mail; prepare mail for distribution
• Maintain supplies, equipment, printing machines, tools and work areas
• Identify equipment problems, conduct minor repairs to xerographic equipment or arrange repair service
• Placed pictures and moved furniture
• Assist with rearranging conference rooms for meetings
• Scan documents as well as copies and fax
• Set up snacks and beverages in all kitchens and kept them clean Office Services Specialist
TDS - Washington, DC
September 2018 to February 2020
• Manage courier services
• Process incoming and outgoing mail; prepare mail for distribution
• Maintain supplies, equipment, printing machines, tools and work areas
• Identify equipment problems, conduct minor repairs to xerographic equipment or arrange repair service
• Train and direct the work of floaters and new employees
• Assist with rearranging conference rooms for meetings
• Fill in for receptionist
• Scan documents
Office Services Clerk
Robert Half - Washington, DC
October 2017 to June 2018
Maintain the copy areas, process incoming and outgoing mail,FedEx, ups. Copy and scan documents as needed
Sauté Cook
Bonefish Grill - Arlington, VA
June 2016 to October 2017
Saute cook, Grill cook, prep
Act as primary customer service contact for the Office Services Center FACILITY MANAGEMENT SERVICE SPEC, DOCUMENT TECHNOLOGIES, INC February 2005 to July 2016
February 2005 - 2016
• Act as primary customer service contact for the Office Services Center
• Prioritize projects ensuring that jobs are completed on time
• Operate various photocopy equipment in order to complete duplication orders
• Operate a variety of bindery equipment including high speed stapling, binding, collating, folding, inserting, drilling and labeling machines
• Inspect jobs for the purpose of completing job within requested specifications, quality standards and quantity requirements
• Manage courier services
• Process incoming and outgoing mail; prepare mail for distribution
• Maintain supplies, equipment, printing machines, tools and work areas
• Identify equipment problems, conduct minor repairs to xerographic equipment or arrange repair service
• Train and direct the work of floaters and new employees
• Assist with end of month reporting
CLERICAL/MAIL CLERK
ACTE
March 2003 to February 2005
Ensured that incoming mail was correctly opened, logged, date stamped, and sorted for distribution; Delivery of mail
• Prepared duplications
• Collated and assembled materials for mailing
• Maintained filing systems
• Answered incoming calls and handled caller's inquiries whenever possible
• Assisted with typing information in finished form such as documents, correspondence, memos, reports, etc. using computer software
• Performed routine office support duties
AGENT SUPPORT SPECIALIST
NAVIGANT INTERNATIONAL TRAVEL
February 2001 to February 2001
February 2001 - Furloughed
• Sorted, delivered and processed incoming, outgoing and interoffice mail
• Answered incoming calls, screened and directed calls
• Assisted travel agents with reservations, transfers, changes and cancellations
• Faxed and mailed travel correspondence
Education
High school or equivalent
YORKTOWN HIGH SCHOOL
1984 to 1989
Skills
• Microsoft Excel
• Customer Service
• Microsoft Powerpoint
• Facilities Maintenance
• Facilities Management
• Microsoft Word
• Administrative Experience
• Organizational Skills
• Windows
• Office experience
• Microsoft Word
• Microsoft Excel
• Records management
• Front desk
• Facilities management
• Communication skills
• Organizational skills
• Management
• Supervising experience
• Customer service
• Clerical experience
• Cooking
• Typing
• Time management
• Plumbing
• Retail sales
Additional Information
SKILLS & ABILITIES • Strong customer service skills
• Proven ability to assume responsibility and meet challenges
• Skilled at using equipment and machinery used in office settings
• Ability to work within a fast-paced and challenging environment
• Ability to rapidly acquire and apply new skills
Contact this candidate