Customer Service Administrative Assistant

SHANTERIA WEBSTER

**** ******* ****** *******, ** 38127 901-***-**** *****************@******.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality.

Strong verbal, written and interpersonal communication skills.

Builds trust and respect by consistently meeting and exceeding expectations.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Microsoft Office Applications – MS Outlook; MS Excel; MS Word; MS PowerPoint Typing Speed: 40 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION AND TRAINING

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2020

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

Empire Beauty School Cosmetologist Training

Concorde Medical Office Professional

RELEVANT PROFESSIONAL EXPERIENCE

Visions of Hope Behavioral Healthcare – Memphis, TN 04/2021 – Present

Medical Biller / Medical Front Desk Receptionist

Interact with medical offices and patients to provide information regarding insurance payments and claims processing.

Interpret and process Explanation of Benefits (EOB), research and appeal denied claims, and resubmit corrected claims.

Monitor client accounts receivable closely.

Delta Clinic – Memphis, TN 03/2013 – 07/2013

Medical Office Professional – Intern

Performed clerical duties and maintained paper and electronic patient files.

Verified insurance and updated patient demographic information.

Answered inbound phone calls and processed referrals.

Scheduled appointments and performed data entry duties.

ADDITIONAL EXPERIENCE

Sam’s Club – Memphis, TN 05/2017 – 06/2020

Retail Cashier / Customer Service Representative

Entered company information into database and met weekly sales quotas.

Provide prompt, courteous customer service.

Assist customers with purchases and operate cash register.

Follow all policies as they relate to customer confidentiality.

William Sonoma – Memphis, TN 07/2013 – 11/2016

Machine Operator / Team Lead

Trained 15+ employees and performed data entry duties.

Monitored machinery during its operation.

Loaded and unloaded the machine and made minor adjustments to the controls.

Inspected products for quality assurance; documented production numbers.

Full Time Student – Memphis, TN 08/2010 – 06/2013

Displayed strong leadership skill and managed household budget.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Maintained a fair and consistent set of standards.

McDonalds – Memphis, TN 03/2008 – 07/2010

Crew Member / Cashier / Customer Service Representative

Performed a variety of tasks including food production and assisting customers.

Took orders, operated cash register, accepted payments, and maintained clean and organized workstation.

Worked in a team environment and communicated effectively with managers and co-workers.

Trained employees on company policies and job procedures.

Performed store opening and closing duties.

Contact this candidate