Home Health Customer Service

Diane leandre **** San Jose

Email: ***************@*****.***

Objective

To obtain a position that will enable me to use my customer service, home health aide, personal care aide, supervisory experience and the ability to work well with individuals in need of self-care services.

Education

High School Diploma

Chelsea High School, 2007

Certificates/Licenses

Certified Home Health Aide Certificate, 2009

Certified Nursing Assistant Certificate, December 2018

Professional Experience

Certified Home Health Aid, 2009-Current

Help patients with personal hygiene, dressing, bathing and other daily tasks

Help with general light housekeeping

Observe and report patient condition

Perform basic health care services for patients including checking vital signs or administering prescription medication

Make transportation arrangements as needed

Escort patients to medical and primary appointments

Work with a nurse. Personal care aid, a care nurse aid, nursing assistant, and other caregivers and in-home care professionals.

Personal Care Aid, 2011-2018

Ensure clients receive their medication on time

Support clients who can’t move on their own

Help clients dress, bathe, eat etc.

Assist clients with physical therapy exercises

Cook meals according to the customer’s restrictions

Help customers with their shopping

Do necessary housekeeping to maintain a clean environment

Provide emotional support

Inform physicians or supervisors about uncommon events

Act quickly and responsibly in cases of emergency

Cleaning Aide Supervisor at the Statue of Liberty, 2007-2009

Manage and coordinate the work activities of cleaning personnel in stores, offices, and other establishments within.

Originating daily tasks for each employee under supervision

Training housekeepers on cleaning and maintenance tasks

Providing respective cleaning supplies, and making sure that employees are working in a safe environment and following safety standard precautions

Overseeing staff performance on a daily basis

Skills

Computer Skills: Microsoft Suite, MAC, Windows, Social Media, MICRO/POS Systems

Language: English, Basic/Beginners Creole

Customer service skills

Ability to work with limited supervision

Driver’s License with clean driving record

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