Customer Service Support Specialist
Resume:
Kristen Evans
Owensboro, KY *****
***************@*****.***
• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
• Outgoing, helpful, self-motivated employee with experience providing excellent customer service and working successfully both independently and as part of a team.
• Strengths include a positive attitude, effective communication skills, adaptability, and a desire to grow with a company.
Authorized to work in the US for any employer
Work Experience
Peer Support Specialist
Tracy’s House-Lexington, KY
January 2022 to June 2023
• Help people to develop their own goals, create strategies for self-empowerment, and take concrete steps towards building fulfilling, self-determined lives for themselves.
• Assist clients/patients with building social skills that will empower and enhance integration opportunities and teach self-advocacy skills that support success
• Conducting peer meetings, developing recovery plans, and working with patient family members to help them address substance and mental health conditions. Cashier / Inventory Control
Wright Implement-Owensboro, KY
August 2016 to May 2018
· Promoted from cashier to stock/inventory control due to reliability and superior job performance
· Greeted customers, answered questions, and processed purchases
· Counted items in inventory, recorded details and maintained related paperwork
· Assisted team members with other duties as needed Cashier / Drive-Thru
McDonald’s-Hartford, KY
August 2012 to May 2013
· Greeted customers, explained menu items, placed orders, and served food/drinks
· Processed cash and credit transactions, provided change and receipts
· Worked various positions, including back drive and front counter
· Assisted management and other team members to ensure the restaurant was clean and customers were satisfied
Education
High School Diploma
Ohio County High School - Hartford, KY, US
2014
Skills
• Certified Peer Support Specialist
Excellent Communication & Customer Service Skills
Cash Register Operation /
Stocking / Inventory Control / Food Prep / Cooking
• HIPAA
• Crisis Intervention
• Customer service
• Cash register
• Cash handling
• Hospitality
• Commercial cleaning
• Computer skills
• Communication skills
• Microsoft Access
• Office experience
• Medical office experience
• Microsoft Office
• Computer literacy
• Phone triage
• Epic
• Intake
• Crisis management
• Addiction counseling
• Motivational interviewing
• Mentoring
• Front desk
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Phone etiquette
• Guest services
• Hotel experience
Certifications and Licenses
Certified Recovery Specialist
Driver's License
July 2021 to June 2025
Assessments
Cleaner fit — Proficient
March 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Peer Support Specialist
Contact this candidate