Customer Service Representative
Resume:
Alante Lindsey
Customer Service Oriented
Trotwood, OH 45426
**************@*****.***
Customer Service Representative with 10+ years of experience. Customer service and driven. Authorized to work in the US for any employer
Work Experience
Forklift Operator/ automated machine operator
Procter & Gamble - Vandalia, OH
September 2021 to Present
• Responsible for delivering materials to/from the Packing Operations.
• Responsible for moving material to a staging area for further palletization or customization.
• Acts as a System Owner or Equipment Owner for the area in which they operate. Basic operation and maintenance of the equipment in their area.
• Lift up to 50 pounds with or without a reasonable accommodation.
• Ability to bend and stoop, climb, stand and move around on stairs, ladders and platforms, and twist, turn and bend.
• You are willing to work in a fast paced environment that has extreme temperatures, humidity, and loud equipment.
Sales Associate
Sprint/T-mobile - Dayton, OH
December 2018 to January 2019
• Provides a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment
• Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
• Meets or exceed key performance objectives that include sales and customer satisfaction goals
• Makes certain accurate customer account set-up so they are ready to use when leaving the store
• Identifies the right solutions to customer billing, technical and or account issues
• Completes all courses in your curriculum path with the required times frames
• Complies with all operational policies and procedures including the Sprint Code of Conduct Assistant Manager
Family Dollar - Dayton, OH
August 2016 to December 2018
• Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
• Maintains a presence in the store by providing excellent customer service.
• Ensures a clean, well-stocked store for customers.
• At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
• Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
• Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
• Supports Store Manager in loss prevention efforts.
• Assumes certain management responsibilities in absence of Store Manager.
• Follows all Company policies and procedures.
Front Desk Receptionist
Brookville Inn - Brookeville, OH
February 2015 to August 2016
• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out Customer Service Representative
TELEPERFOMANCE USA - Fairborn, OH
February 2013 to December 2014
• Responsible for all customer inquiries and questions
• Provide excellent customer service at all times
• Follow up to customer inquiries by taking specific action in a timely manner
• Troubleshoot equipment and system problems
• Problem solve to help customers resolve issues on first call
• Enters data from customers into various software programs
• Appropriately communicate with upset customers to resolve their inquiries •
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Participates in additional training courses when needed
• Performs other related duties and assignments as required and as assigned by supervisor
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms
• Assisting the customer with the correct price plan Education
Diploma
Jefferson Township High School - Dayton, OH
August 2006 to May 2009
Skills
• Customer Service
• Multi-Phone Line
• Scheduling
• Receiving
• Computer knowledge
• Sales
• Assistant manager experience
• Retail sales
• Merchandising
• Cash handling
• Cashiering
• Loss prevention
• Store management
• POS
• Retail management
• Upselling
• Typing
• Customer service
• Microsoft Excel
• Microsoft Outlook
• Communication skills
Certifications and Licenses
Forklift Certification
Assessments
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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