Customer Service Call Center

JOEANN ASHLEY

*** ******** *****, *** * Tallmadge OH 44278

CellPhone: 760-***-**** Email: ******.********@*****.*** SUMMARY

Seeking a position at a healthcare Practice that provides an opportunity to use my Office Management Skills while tackling a wide variety of Medical Coding and Billing tasks. Experience:

Huntington National Bank

Dispute Specialist Nov 2021- current

Researched credit card and debit card disputes and building dispute cases to recover funds for merchants using necessary software; validating appropriate data from internal and third party systems, ensuring appropriate course of action is being pursued; ensuring accurate and appropriate responses to disputes; serving customers by solving product and service problems, and monitoring disputed transactions for possible fraudulent activity. GBS Convergent Oct 2020 - Oct 2021

Medical Biller & Coder

Perform posting charges, perform completion of claims to payers. Conduct duties in a professional and timely fashion. Submit billing data to the appropriate insurance providers. Process claims, Resolve denial instances, achieve maximum reimbursement for services. Provided. Deploy, maintain and report on various programs. Do medicare reviews,do Medi-cal reviews.

Liberty Healthshare July 2019 - March 2020

Medical Billing Clerk

Customer Service in a call center atmosphere, receiving healthcare claims to process for members deductibles. Provided superior customer service and excellent communication skills, client focused skills, Strong problem solving and decision making skills. I am a team-player Nov 2014 -June 2019

Surveillance Security Officer

Secured premises and Personnel by inspecting buildings, equipment, and access point; permitting entry, and monitoring surveillance equipment, Cameras and CCTV monitoring. Ensure the security, safety and well being of the Personnel, visitors and the premises Convergy

Call Center Customer Service Representative Sep 2013 -March 2014 Customer service for AT&T with upselling. Assist customers with upgrading cell phones or internet packages. Handle inquiries of customers starting service and bill inquiries. Clarify customer requirements; support customers across Telecommunication, financial Services and conduct needs-based selling by using non-script probing techniques to determine customer needs and to offer the most appropriate products or service to address their needs, placing orders and dispatching Technician Personnel.

Sitel

Customer Service and Dispatcher Feb 2010 -March 2011 Provided customer service for American Automobile Association drivers who were stranded. Dispatched Technicians to assist drivers.

Horizon Urgent Care June 2007 -Jan 2010

Medical Office Assistant

Perform Office duties and ensure the clinics run smoothly. Transcribing treatment notes, arranging for patient hospitalization. Charting, keeping accounts, billing patients, filing claims with insurance companies and scheduling appointments. Perform Medical billing and coding using ICD-9 International Classification Of Diseases Clinical using ICD-9 CM. Overseeing Office and medical supplies inventory. Managing email and mail traffic Skills:

Microsoft Office

CPT Coding ICD 10

Sales

Medical Office Experience

Medical Collection

Medical Terminology

Medical Billing and Medical Coding

Data Entry

Medical Insurance

Phone Etiquette

Customer Service

Call Center Customer Service

Education:

Saint Gregory High school Diploma

Certifications and licenses:

Medical Coding and Billing with ICD-10 Certificate Medical Assistant

Medical Terminology

Pharmacy Technician

Additional Information:

Tendency to be well-organized, rule-abiding, and hard-working. Understanding and using Medical Terminology

Responding to customer situations with sensitivity Medical Coding and Billing Certification. Trained and Utilize ICD-10 Coding Rules and Billing HIPAA Compliance

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