Customer Loyalty, communication skils

Summary

Skills

Experience

Education and Training

April Pruitt

Lafayette, IN 47904 765-***-****

**************@*****.***

Skilled [Job Title] motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Positive and upbeat [Job Title] makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Hardworking [Job Title] offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Reservations Management

Server Support

Team Collaboration

Telephone reception

Reservation Management

Detail Oriented

Host, 01/2023 Current

Chili's Restaurant Lafayette, IN

Greeted guests upon arrival and provided them with menus. Took reservations over phone and in person.

Provided customers with accurate wait times and monitored waiting list. Assisted servers in seating guests by escorting them to their tables. Maintained cleanliness of lobby area, including wiping down tables and chairs. Supervisor, 01/2020 08/2022

Holiday Inn Express Hotel Lafayette, IN

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows. Resolved customer complaints in a timely manner while ensuring customer satisfaction. Monitored employee productivity levels on a regular basis to identify areas of improvement. Childcare Provider, 01/2004 05/2010

Kathleen Bennett Delphi, IN

Provided a safe, nurturing and stimulating environment for children to learn and grow. Observed children's behavior and development, communicate information with parents. Read books aloud to small groups or individual children. Assisted with feeding infants and toddlers during meal times. Encouraged positive interactions between children by providing supervision at all times. Developed positive relationships with families by communicating regularly about their child's development. Ensured cleanliness of classroom areas including toys, furniture, materials. Assisted children in development of social, communication and problem-solving skills. Cared for children of various ages and assisted with feeding, dressing and daily activities. 05/2010 Ivy Tech Community College of Indiana Lafayette Associate's Degree Child Development

05/2008 Delphi Community High School Delphi, IN

High School Diploma

Contact this candidate