Customer Service Claims Adjuster

Sabrina L. Smith

**** **** ***, *******, **, ****9 / *******.******@*****.*** / 770-***-****

OBJECTIVE:

Driven and detail-oriented professional seeking auto or property adjuster position with a company. I am eager to bring a strong analytical mindset, exceptional problem-solving skills, and a passion for delivering fair and efficient claims resolutions. Committed to providing top-notch customer service and ensuring that policyholders receive prompt and accurate assessments, I aim to contribute to your team's success in delivering peace of mind to clients in times of property-related uncertainties. SKILLS SUMMARY:

• Policy and endorsement interpretation

• Customer Service skills

• Contractor settlement negotiations

• Strong Xactimate, XactAnalysis and Estimating knowledge

• Damage assessment

• Insurance regulations knowledge

CERTIFICATIONS:

• State Farm Estimatics

• State Farm Automobile

• State Farm Policy

• Adjuster PPIA Certification

• Cook Consulting Group: Desk Adjuster Essentials (Course ID#132033)

• Pilot Essentials 7-day Course

• Allstate Auto Knowledge Library

• Allstate Auto How to Handle Advance Charges

• Allstate Auto Adjusting Tips

• Allstate Auto Estimates and No Connectivity

• ServiceSkills: The Service Mentality

LICENSE:

• Florida License for Claims Adjuster -# G036070

• Michigan License for Claims Adjuster - # 1240455

• Texas License for Claims Adjuster - # 3136068

PROFESSIONAL EXPERIENCE:

Independent Contractor November 2023 – Present, Property Claims Adjuster

• Prepare and process claim reports ensuring attention to detail and accuracy.

• Adjusted all claims within the guidelines of company policy and trusted authority.

• Communicate with contractors and insured regarding procedure and negotiation of agreed repair cost.

• Reconciled and adjusted supplements and Actual Cash Value estimates using Xactimate, XactAnalysis and Payment Tracker.

• Performed quality assurance audits for Cat & IA daily claims. Arise: Customer Service Representative February 2017- Present, Independent Contractor

• Active listening- make appointments and take down complaints.

• Negotiation- While de-escalating, I will make the customer feel appreciated.

• Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively.

• Responsible for my own schedule

Pilot Catastrophe: August 2023 - November 2023, Property Claims Adjuster

• Adjusted all claims within the guidelines of company policy and trusted authority.

• Provided superior service assessing property damage, and repair estimates.

• Prepared and processed claim reports ensuring attention to detail and accuracy.

• Communicated with contractors and insured about procedure and negotiation of agreed repair cost.

Working Solution: April 2008 - February 2017, Independent contractor Customer Service Representative

• Worked remotely.

• Industry software proficiency.

• Adaptable, worked with different contracts as they come and go

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