Customer Service Nursing Assistant
Resume:
Kristen Armstrong
Battle Creek, MI *****
*******************@*****.***
Seeking a remote position
Authorized to work in the US for any employer
Work Experience
Reflections Memory Care- Battle Creek, MI
November 2023-Current
Med-Tech
Pass medication
Vitals
Wound care
Document medical health information
EMR
In-Home Companions-Battle Creek, MI
November 2022- November 2023
Resident Care Assistant
Pass medication
MARS/TARS
Cook
Clean
Provide transportation to appts.
Select Residential-Battle Creek, MI
May 2022 to November 2022
Resident Care Assistant
MARS/TARS
Cook
Clean
Pass medication
Complete medical documentation
TRMI, Inc.-Battle Creek, MI
January 2022 to May 2022
Factory Worker
Build parts
Line fill
RESOURCE MANUFACTURING-Battle Creek, MI
April 2021 to October 2021
Quality Control
Visual inspection of parts for defects on parts
R1 RCM, Inc.-Battle Creek, MI
April 2020 to March 2021
Patient Access Assistant
Answer muti-line phone
Patient check in
Registration
Insurance verification
Schedule procedures
U.S. Government-Battle Creek, MI
January 2020 to June 2020
Census Enumerator
Census
H & R Block Tax Group-Battle Creek, MI
January 2019 to April 2020
Tax Preparer lvl 2
Prepare taxes
Marriott Courtyard Battle Creek-Battle Creek, MI
April 2019 to August 2019
Housekeeping
Clean room
Customer Service
Marian Burch Adult Day-care Center-Battle Creek, MI November 2018 to March 2019
CNA - Certified Nursing Assistant
PRN Respite position
Janesville Acoustics-Springfield, MI
May 2017 to May 2018
Machine Operator
• Operate line
• Quality control
• Training opps.
Evergreen Senior Care and Rehab-Springfield, MI
September 2016 to April 2017
Certified Nursing Assistant
• Answer call lights
• Monitor patient condition, Vital signs
• Medical records
• Provided patient care 1:1
• Clean/ prep deceased
Progressive Residential Services-Battle Creek, MI
August 2015 to September 2016
Direct Care Worker
• Pass medication, vital signs
• Maintain patient daily records/ medical documentation
• ADLs
• Mandt Gentle Teaching, Recipient Rights, Mandt Medication Training
• PCP, first aid and CPR certified
Oaks at North Pointe Woods-Battle Creek, MI
August 2014 to March 2015
Certified Nursing Assistant (CNA)
• Answer call lights
• Vital signs, Monitor patient condition
• Medical records
• Provided patient care 1:1
• Clean/ prep deceased
Consumer Service Inc-Battle Creek, MI
January 2012 to February 2013
Staff Support HHA
• Pass medication, vital signs
• Maintain patient daily records/ medical documentation
• ADLs
Campbell Chiropractic-Battle Creek, MI
August 2008 to March 2011
Executive Administrative Assistant
• Bookkeeping, accounts receivable
• Filing and chart prep, Transition to Electronic Medical Records
• Managed and maintained medical records/designed archives management system
• Patient registration, scheduling, insurance verification
• Billing(electronic and paper), coding, insurance correspondence, Processing Auto Claims
• Inventory/setup of inventory systems, Shipping, receiving, and quality control of supplements
• Transcription
Education
Nursing Program Kellogg Community College
January 2015 to Present
NATP Kellogg Community College - Battle Creek, MI
July 2014 to July 2014
Medical Information Technology
Davenport University - Battle Creek, MI
August 2009 to September 2012
Skills
• Microsoft Word
• Microsoft Office
• Customer Service
• Excel
• Hospitality
• Filing
• Time Management
• Cleaning
• Housekeeping
• Archives Management
• Insurance Verification
• Transcription
• Medical Records
• Retail sales
• Communication skills
• Front desk
• Computer skills
• Administrative experience
• Phone etiquette
• Data entry
• Manufacturing
• Epic
• IT
• Analysis skills
• Customer service
• English
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Nursing Assistant
• Medical Administrative Assistant
• Medical billing and coding skills
• Great Customer Service skills
• Experienced in Windows, Excel, PowerPoint, Word, WordPerfect, Chiro-7000, Chiro-8000, Tiger Mysis, Medi-soft
Contact this candidate