Customer Service Representative

HM

HARMONY MCCORMICK

************@*****.*** +1-484-***-**** Allentown, PA 18102

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Restaurant Management

Accounting

Technical Support

Management

Tax Experience

POS

Customer service

Cash handling

Cash register

Accounts receivable

Microsoft Word

Accounting software

Communication skills

Microsoft Office

Account management

Outside sales

Direct sales

Strong written communication

Quick Thinking

CRM Software

Customer Service

De-Escalation Techniques

Account Management

Order Processing

Call Documentation

Product Knowledge

Decision-Making

Calm and Professional Under Pressure

Problem-solving abilities

Policies and Procedures Adherence

Complaint resolution

Attention to Detail

Customer Relations

Goal Setting

MS Office

Professional telephone demeanor

Shift4 Allentown, PA

Chat Agent

01/2023 - 07/2024

Taking chats and answering questions in regards to billing Blended by Bru Daddys Allentown, PA

Front of House Manager

06/2022 - 10/2022

Running front of house staff, customer service, money management Conduent Allentown, PA

Tech Support

06/2021 - 03/2022

Taking phone calls from consumers and providing tech support MOD Pizza Downingtown, PA

Captain

12/2020 - 04/2021

Running staff members, money management, customer service Summary

Skills

Experience

Education and Training

PALDCS Wexford, PA

High School Diploma

07/2011

Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues Customer focus & orientation, Proficient, 11/01/22, Responding to customer situations with sensitivity Project timeline management, Proficient, 03/01/22, Prioritizing and allocating time to effectively achieve project deliverables

Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues Medical terminology, Completed, 05/01/22, Understanding and using medical terminology Sales skills, Proficient, 03/01/22, Influencing and negotiating with customers Management & leadership skills: Impact & influence, Proficient, 11/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting

Home health aide skills, Proficient, 12/01/20, Providing care to patients in a home setting Administrative support professional fit, Proficient, 05/01/21, Measures the traits that are important for successful administrative support professionals

Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity Basic computer skills, Proficient, 05/01/22, Performing basic computer operations and troubleshooting common problems

Work style: Professionalism, Proficient, 06/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at work

Attention to detail, Proficient, 03/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information

Medical receptionist skills, Proficient, 11/01/22, Managing physician schedules and maintaining accurate patient records

Bartending, Proficient, 05/01/22, Understanding, pouring, and mixing drink orders Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting Data entry: Attention to detail, Proficient, 05/01/22, Maintaining data integrity by detecting errors Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work Written communication, Proficient, 03/01/22, Best practices for writing, including grammar, style, clarity, and brevity Assessments

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