Scrum Master Project Manager
Resume:
Sheenu JC
******@*****.***
SUMMARY
●10+ years of work experience in roles - Project Manager, Scrum Master & Business Analyst
●Experienced in areas of Business & Information technology consulting for application development & support projects.
●Experience participating in business and technical design sessions with Product Owners, DBAs, developers, and QA analysts. Interaction with stakeholders and end – users, and SME’s.
●Extensive knowledge on Quality Assurance standards and strategies with better understanding of Software development Life Cycle (SDLC)
●Facilitate the 5 ceremonies - Sprint Planning session, Daily Stand-ups, Sprint Review, Sprint Retrospective, Backlog grooming sessions.
●Proficient in prioritizing Product Backlog Items, Sprint Backlog, User Stories, Test Cases, Release Notes and Training Guides.
●Delivered projects focused on Scrum, Kanban, Hybrid Waterfall-Scrum and Waterfall methodologies.
●Knowledge on Agile and Lean methodology
●Understanding of Gherkin style method for requirements and Kaizen
●Helped teams in transitioning from Traditional waterfall to Agile methods
●Facilitating time-boxed and goal-oriented scrum ceremonies.
●Enhancing collaboration with cross functional teams by identifying the bottlenecks and implementing various action items to mitigate the impediments proactively
●Communicating project progress to primary stakeholders and reporting managers by using various information radiators to enhance Transparency and Trust.
●Working with key stakeholders and leadership to practice Decentralized Decision –Making by empowering the teams to be creative and resolve challenges empirically
●Helped teams creating estimable backlog by reducing the number of defects per sprint
●Data profiling to identify data anomalies followed by Data Quality Exception Reporting
●Extensive experience in Pharma, Retail and Supply Chain domains
●Experience in conducting elicitation meetings such as Joint Application Development (JAD) sessions with management, SME, vendors, users and other stakeholders to gather business requirements and translating the same to the development teams.
●Gap Analysis of the As-Is and To-be processes to identify and validate requirements.
●Experience in manual testing, test designing, test planning, test case development and execution based on the user requirements and system requirements document for functional, security, performance, and usability testing in Black Box testing.
●Strong Experience in conducting UAT and development of Test Cases and root cause analysis.
●Excellent written, verbal, and listening communication and presentation skills with ability and willingness to work towards the business and technical requirements of clients and users.
●Exceptional ability to learn new concepts, good team player and ability to solve problems.
SKILLS:
Programming Language Visual Basic, SQL
Requirement Gathering Tools MS Visio, Rational Requisite Professional
Databases SQL Server, Oracle, MS Access
PM Approach Waterfall, Hybrid, Agile
Tracking tools MS Project, Trello (Kanban), JIRA, Asana, Excel
EXPERIENCE
Walgreens Boot Alliance March 2023 - present
Scrum Master/Project Manager
Leading the Digital Marketing (email) integration and end to end application development projects for online and instore retail registered customers for a large range of household, grocery, personal care and beauty products.
Responsibilities:
●Planning and developing a comprehensive project plan for digital projects at WBA to outline objectives, timelines, and resource requirements.
●Align project strategies with the enhancement of traffic management, customer loyalty and insights
●Executed daily scrum meetings to track operational tasks that impact discrete components and processes related to customer clicks, use of coupons, categories explored and purchase pattern.
●Ensured the efficient execution of tasks across various operational areas, including vendor collaboration, pharmacy insights, customer insights, pricing and promotion, and consumer research.
●Collaborated with cross-functional teams including internal departments, and stakeholders.
●Facilitated Project Kickoff meeting, alignment and integration of efforts toward completion of the project
●Collaborated with Product Owner to refine Product backlog
●Utilized Blue Yonder to tailor coupon offers more effectively to individual customers.
●Expert with Agile and Scrum framework and its application in Product Development and delivery organization
●Utilize Oracle RMS data to help tailor the Targeted Marketing, Product Recommendations, Inventory Management and delivering personalized and relevant content.
●Data migration
●Involved in System, UI and Data Integration for effective execution
●Resolved impediments, updated documentation, and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
●Monitor project key performance metrics against defined objectives and KPIs.
●Collaborating with Android/iOS/mobile engineering teams
●Managing the project scope (content, cost, planning) & interdependencies
●Support the Product/Workstream Owner on refining the product backlog, enabling longer-term work visibility for reporting to delivery, and management teams
●Experience in all phases of interface implementation - Workflow Connectivity, Build, Test, and Validation
●Report progress to stakeholders and leadership.
●Identified potential risks, performed RAID analysis and challenges related to customer loyalty and insights enhancement.
●Developed mitigation strategies to address risks as they raised.
●Maintained comprehensive project documentation, including plans, reports, and milestones using SmartSheets
●Provided regular updates and reports to ensure transparency and alignment with project goals.
●Fostered a culture of continuous improvement within the project team.
●Encourage adaptability and innovative thinking to drive better outcomes.
Amazon Web Services (AWS) July 2021 - January 2023
TA Business Partner
Amazon Web Services (AWS) is the world’s largest and most ‘customer focused’ Organization.
Successfully delivered several projects for Learning and Development, Improvising the hiring process, training process, new employee training process, Candidate experience feedback, Data migration, Vendor management and enhancement of internal platforms to help teams become agile, and innovate faster.
Responsibilities:
●Worked with internal teams to solve various levels of complexity, managing resources and, identifying and mitigating potential risks.
●Promoted an agile mindset with project management principles for the talent acquisition experts to help AWS attract, hire, and retain top talent, contributing to the ongoing success and innovation of the company's cloud services and solutions.
●Leader to Scrum Teams working with UI/UX and updating the internal platforms
●Leveraged agile methodologies to optimize product development processes and enhance team collaboration
●Served as a Project Manager/ Scrum Master for the talent acquisition teams, facilitating agile ceremonies, including Sprint Planning, Daily Standup Meetings, Sprint Review, and Sprint Retrospective, as applicable for multiple internal projects focused on customer experience, attrition management, artifact development and building initiatives.
●Allocated resources, both human and technical, to various internal projects and initiatives, making sure that the team has the necessary tools and support to succeed.
●Maintained open and transparent communication with stakeholders, and AWS leadership to provide regular updates on project progress and alignment with business objectives.
●Foster an agile mindset within the talent acquisition team, emphasizing adaptability, collaboration, and continuous improvement in internal strategies and practices.
●Build reports using metrics for sprint review meetings with the stakeholders
●Ensure that AWS internal practices align with legal requirements and support diversity and inclusion goals, promoting a diverse workforce at AWS.
●Manage the budget(time) allocated for initiatives, optimizing time boxed events and delivering high-quality results.
●Support the growth and development of the team members, providing coaching, training, and mentorship opportunities to enhance their skills and capabilities.
●Lead initiatives to review external vendor tools (iCIMS, HireEZ, SeekOut) and value added to complement internal efforts.
●Contribute to the ongoing success and innovation of the company's cloud services and solutions.
●Ability to balance the fast-paced effective team/teams sprint strategies to comply with the ever-changing nature of technology
Amplity Health- Yardley, PA September 2019 - June 2021
Project Manager
Amplity is a new pure-play pharmaceutical commercialization partner that enjoys a 35-year track record. The company offers customized and multichannel medical, remote engagement and sales solutions, along with strategic consulting and organizational capability development to its clients. The project is focused on handling multiple internal projects across all tracks- HCM, Finance, IT to and projects to facilitate ease of operation for the entire organization.
The role involves managing simultaneous projects, i.e., Workday migration, Release management, L1(Production level issues) tickets in ServiceNow, handling and resolutions, SharePoint Intranet site development, corporate website.
Responsibilities:
●Leading and monitoring several projects with varying levels of complexity, determining project scope, managing resources, managing requirements, identifying and mitigating potential risks.
●Wearing multiple hats, i.e., Scrum master & Project manager in order to successfully deliver the product.
●Managing and maintaining the Project Charters for multiple projects.
●Migrating from legacy systems to Workday
●Organizing and facilitating sprint planning, effort estimations, daily stand-up meetings, reviews, retrospectives, release planning.
●Facilitating daily agile ceremonies and other meetings for multiple teams involved in SharePoint site development, L1 issue resolution and corporate website redesign.
●Compiled project requirements for the development of Software Applications to include documenting stakeholder requirements and tracking milestones until project completion.
●Providing weekly progress updates using project charter to the business & stakeholders
●Coordinating tasks in fast-paced environment with multiple priorities for successful project completions on scheduled launch dates using Smartsheets.
●Lead ServiceNow application development team to prioritize the backlog based on customer input
●Lead Module Integration
●Managing test cycles and managing the vendor validations.
●Facilitate and lead Capacity planning meetings
●Facilitate and lead Change Control Board meetings
●Supplying management weekly updates using Six Sigma project management methodology with status of deliverables, Risk & issues, dependencies and action items to keep project progress on track for timely delivery.
●Communicate Risks & Issues to senior level management and actively worked on contingency plans mitigate the same.
●Sending out Client advisories to communicate production code pushes (scheduled/Nonscheduled).
●Preparation and distribution of release notes to external clients notifying of changes being implemented with each push.
●Managed the project scope (content, cost, planning) & interdependencies
●Supported the Product/Workstream Owner on refining the product backlog, enabling longer-term work visibility for reporting to delivery, and management teams
●Collaborate and internally strategizing with different functional areas within the company to make sure team goals are aligned with organizational needs.
●Evaluate organizational readiness in advance of transition events and effectively define approach, tools and processes that will be used to successfully support transition events
●Identifying and tracking reliability issues impacting all integrations by creating reliability tickets and actively working with the PO’s and SME’s to mitigating the same by providing short term & long-term fixes.
JetBlue Airways Corporation-Long Island city, NYC November 2018 - August 2019
Project Manager/Scrum Master
Project 1: Baggage Service Office (BSO
JetBlue currently operates BSOs in over 40 stations across the network. JetBlue currently utilizes NetTracer for baggage management in BSO and CBS, and utilizes Brock solutions for scanning and baggage tracking. Central Baggage along with Airports has worked with both of these Business Partners to create an integrated platform which will reduce the need for BSO space in airports. An integrated tool which combines real-time scanning data from Brock and baggage tracking from NetTracer to allow Crew members and Customers the ability to track missing/delayed bags in real-time. If a customer arrives and their bag does not, they will have the ability to open a PAWOB directly from their mobile device or laptop. Additionally, Crewmembers will be available to serve Customers with baggage issues utilizing an iPad-friendly version of NetTracer. Having mobile tools, and the ability for Customers to self-serve will reduce the dependence on the physical BSO space.
Project 2: In-flight Service Assistant (IfSA)
The purpose of this project is to provide a user-friendly application on to work from an iOS device to any mobile device for in-flight crew in both English and Spanish Languages. The application will display necessary content to enhance the efficiency in delivery of services, as well as the overall customer experience during each JetBlue Airways flight.
Responsibilities:
●Participate in the PI Planning sessions under the SAFE umbrella.
●Product backlog Prioritization& Grooming, Conduct and facilitate estimation, sprint planning meeting, Daily Stand-up meetings, Sprint Review and Demo, Sprint Retrospective
●Create the Dependency board corresponding to teams and departments.
●Meet with the stakeholders and participate in the requirements gathering sessions and grooming sessions.
●Create dashboards & reporting on Epics, User stories, Dependencies and Issues & Risks in Confluence.
●Participate in the scrum of scrums meetings.
●Co-ordinate with the technical lead & development team offshore and onshore.
●Co-ordinate with the QA lead and team offshore and onshore.
●Work with the client Director, Program Manager, other scrum teams across the organization.
●Mapping user stories to the product backlog under the Scrum project board, Creating Sprints, Linking stories to the respective sprints in Jira.
●Tracking & Reporting Burn-down &Velocity charts in Jira at the end of each sprint.
●Maintain the Sprint wise team calendar and Capacity Plan (IN EXCEL-MAINTAIN IT FOR THE TEAM)
●Create and Maintain the Sprint Plan and the Release Plan with the help of the data architect, enterprise architect and development teams
Barneys New York, NYC June 2015 - September 2018
Business Analyst/ Quality Analyst
Barneys a luxury specialty retailer.
Project involved the supply chain management for women’s and men’s ready-to-wear, accessories, shoes, jewelry, cosmetics, fragrances, and gifts for the home for their flagship stores in New York City, Beverly Hills, Chicago, Seattle, Boston, San Francisco, Las Vegas and along with a preeminent luxury online store, Barneys.com
as well as 16 other full price stores and warehouse stores across the United States. The objective of this project is to replace the entire Demandware product set to Oracle ATG commerce suite. The new system will keep the same user interface but may add and change some of the features primarily for iPhone and iPad applications.
Responsibilities:
●Interacted with Business Users and stakeholders to gather business requirements.
●Lead the Supply chain initiatives
●Followed structured approach to organize requirements into logical groupings of essential business process, business rules and information needs.
●Prepared Business Process Models that included modeling of all the activities of the business from the conceptual to procedural level.
●Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution.
●Created Use Cases/ Activity Diagrams/ Sequence Diagrams using Visio thus defining the Data Process Model and Business Process Model.
●Conducted JAD sessions to develop an architectural solution that the application meets the business requirements.
●Resolved open issues and was responsible to create and maintain change requests.
●Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
●Co-ordinated with various AGILE teams to assure timely completion of sprints.
●Educate clients and stakeholders on the benefits and risks associated with the project.
●Assisted QA team to create Test Plan and Test Case documents based on the Functional Requirement Specifications
●Conducted various types of tests like Smoke test, Positive, Negative and Boundary value test.
●Was also responsible in order to conduct regression and integration testing.
●Used JIRA to log defects and created Requirements Traceability Matrix in JIRA
●Included interacting with the users and business relationship managers and implementing changes on the database in order to ensure UAT approval.
●Involved in UAT with the business users and managers and created user guides and user manuals as well.
EDUCATION
Bachelors INDIA
CSM certified (Scrum Master) PMP certification-in progress
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