Medical Assistant Phlebotomy Technician
Resume:
CarteA Sharrock
Phlebotomy Technician
Jersey City, NJ 07304
***************@*****.***
I work diligently and grasp concepts swiftly. I work well with others and also individually. I am confident in my ability to produce, and while I prepare for the worst, I do what is necessary so the odds are that the best will happen because I have high expectations for my results. Authorized to work in the US for any employer
Work Experience
Medical Assistant
Garden State Science and Technology Institute-Jersey City, NJ July 2024 to Present
• Knowledge of the meanings of combining forms, suffixes and prefixes of the medical language, students will learn to use combining form to build and understand medical terms, as well as an introduction to the musculoskeletal system.
• Knowledge of the study of the human body and the basic structure of cells, tissues, and organs. They will learn the structure and function of the integument muscular, nervous, and skeletal systems.
• Medical Assistants Role in Infection Control able to differentiate medical and surgical asepsis, as well as describe the procedures for sanitation, disinfection, and sterilization. prepare the exam and treatment room accordingly. Document patient health history and prepare patient for exam.
• Take a patient Blood Pressure, Temperature, Pulse and Respiration's
• perform an EKG. How to describe and identify the components of an electrocardiograph; be able to identify various types of artifact and potential equipment problems and how to correct them. Perform CPR and emergency first aid.
• perform a variety of blood collection methods using proper techniques and precautions including vacuum collection devices, syringes, capillary skin puncture, butterfly needles and blood culture specimen collection and urinalysis. Knowledge of infection prevention, proper patient identification, proper labeling of specimens, students.
• Knowledge of the principals of Pharmacology with an introduction to basic pharmacology math, common drugs abbreviations, and contrast over the counter and prescription drugs the five categories of pharmacology, major drug categories, and schedule of drugs and differentiate between chemical, generic, trade name drugs.
Certified Phlebotomy Technician
Northwest Phlebotomy School-Jersey City, NJ
March 2024 to Present
• Preparing patients before drawing blood
• Explaining blood draw procedures to patients and answering any questions about the process
• Following all health and safety protocols and procedures to maintain sanitary work areas
• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
• Verifying patient information and labeling blood samples properly
• Accurately updating patient information in the organization’s database
• Helping nervous or frightened patients remain calm during blood draws
• Working with supervising physicians and following their directions at all times Postmaster
Postmates-Los Angeles, CA
August 2016 to Present
As a 5 star rated courier, I aid in delivering customers anything sold in any store or restaurant in minutes. Level 2 - Help Desk IT Support Technician
Bank of America-Jersey City, NJ
July 2020 to August 2021
1YR Apprenticeship RFT Application Production Services Basic production support processes (including use of the tool, Remedy ITSM): ØRequest Management
ØIncident Management
ØProblem Management
ØChange Management
• Performance and capacity management
• Advanced application monitoring using ITRS Geneos and other industry standard tools
• Automation through scripting and tool development
• Metrics gathering and reporting
• Robotics and Business Process Management
• Finance line of business – General Ledger, Corporate Tax, Accounts Payable, Regulatory Reporting Responsibilities.
• Perform production support tasks such as system monitoring and proactive system health checks.
• Respond to business user queries.
• Perform root cause analysis and identify corrective/preventative actions in response to production incidents.
• Participate in disaster recovery exercises.
• Review upcoming projects/deliverables with line of business and development teams.
• Ensure production SLAs are current and are always met . Escalate issues that need attention.
• Create Knowledge Transfer/How To documents to highlight production support procedures.
• Support on-call rotation for off-hours and weekend support as needed. Required Skills
• Strong analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Positive attitude, calm under pressure.
• Attention to detail.
• Team player.
• Familiarity with databases (Oracle/Microsoft SQL Server/Sybase)
• Familiarity with UNIX and/or Windows.
• Familiarity with software development lifecycle.
• Familiarity with financial services terms.
Help Desk Analyst II
Icon Consultants-Jersey City, NJ
July 2020 to July 2021
Perform production support tasks for Bank of America such as system monitoring and proactive system health checks.
• Respond to business user queries.
• Perform root cause analysis and identify corrective/preventative actions in response to production incidents.
• Participate in disaster recovery exercises.
• Review upcoming projects/deliverables with line of business and development teams.
• Ensure production SLAs are current and are always met . Escalate issues that need attention.
• Create Knowledge Transfer/How To documents to highlight production support procedures.
• Support on-call rotation for off-hours and weekend support as needed. Required Skills
• Strong analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Positive attitude, calm under pressure.
• Attention to detail.
• Team player.
• Familiarity with databases (Oracle/Microsoft SQL Server/Sybase)
• Familiarity with UNIX and/or Windows.
• Familiarity with software development lifecycle.
• Familiarity with financial services terms.
Driver
UBER Technologies & Lift-Jersey City, NJ
April 2017 to September 2019
• Ensure that customer arrive safely and timely to their destination while creating customer satisfaction.
• Maintain neat and clean appearance and prove superior customer service with a sense of urgency, safety and kindness.
• Demonstrate my ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety. Lead Store Operations Specialist/Manager
Google-Los Angeles, CA
January 2015 to May 2017
• Executed daily tasks and inventory validation checks, using a range of mobile devices.
• Worked closely with Retail Management and Sales Associates for ongoing product/process feedback. Communicated directly with Retail Store Managers to integrate operations processes, troubleshoot issues, and report feedback to the Field Operations Supervisor.
• Worked with the management team to test new operational processes and provide key insights and quality feedback. Under the direction of the Field Operations Supervisor, managed hardware assets used for in store processes.
Ambassador at Adecco at NHL All Stars Fan Fair
Adecco NHL Fan Fair-Los Angeles, CA
January 2017 to January 2017
Positions are responsible for directing fans during the Fan Fair event, helping to run the games, and various booth events, customer service.
UPS Driver Helper
UPS-Los Angeles, CA
December 2016 to January 2017
A physical, fast-paced, outdoor position that required continual lifting, lowering and carrying packages that typically weighed 25 - 35 lbs with the occasional package that weighed up to 80 lbs. It required excellent customer contact skills and a lot of walking for up to 8 hours a day. Clerk/Sales Associate
7-Eleven-Los Angeles, CA
March 2016 to August 2016
Provide prompt, efficient and courteous customer service Maintain a clean, customer friendly environment in the store Ring customer sales on an electronic cash register Receive cash from customers and give correct change Perform all regular cleaning activities and other tasks that are included on job assignments Forecast, order and stock merchandise
Swim Instructor
Waterworks Aquatics-Pasadena, TX
October 2015 to January 2016
Provided competent, safe instruction using recognized lead-up skills as established by waterworks aquatics. Planned and effectively organized class time for maximum practice. Assistant Manager
Wet Seal-Jersey City, NJ
April 2014 to July 2015
Ensuring company policies are followed.
Optimizing profits by controlling costs.
Hiring, training and developing new employees.
Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Working closely with the store manager to lead staff. Assisting customers whenever necessary.
Organizing employee schedule.
Office Assistant/Office 365 Technician
James J Ferris High School-Jersey City, NJ
November 2012 to October 2014
• Answered the phone calls of concerned parents, helped schedule events for the school, created spreadsheets through Microsoft excel, flyers with power point, kept records, organized file cabinets, and took notes for the principal, filed paperwork.
• Supported installation, configuration, and support of Microsoft Office 365 on various platforms
• Updated O365 licenses, subscriptions and user management as necessary
• Accurately documented all work performed including details and outcomes
• Ensured accurate and timely resolution of all assigned issues
• Stayed up to date with technological changes in the industry with internal and external training Caregiver
Baby Galileo Preschool/Daycare-Jersey City, NJ
October 2013 to April 2014
Instructed children in health and personal habits Organized and participated in recreational activities Sanitized toys and play equipment. Fed, bathed, and put children to bed on a daily set schedule. Did maintenance of the work area and children’s play. Organized personal items and keep a record of the children's daily progress.
Education
Undergraduate in Medical Assisting
Garden State Science & Technology Institute - Jersey City, NJ July 2024 to Present
Trade school in Basic Life Support
American Heart Association - Heart, AR
May 2024 to May 2026
Phlebotomy Technician Certification in Phlebotomy
Northwest Phlebotomy School - Jersey City, NJ
October 2023 to March 2024
Bachelor's degree in Bachelor's of Science in Business Administration California State University Los Angeles - Jersey City, NJ August 2014 to May 2018
Comp TIA ITF+ Certified in Business/Finance
James J Ferris High School - Jersey City, NJ
September 2010 to June 2014
Skills
• Functional Expert, Self Starter, Very Tech-Savy, Microsoft Office, Clear Communication, Positivity, Adaptability, Patience, Effective Listening, Great Attention to Detail, Time Management, Empathy, Responsibility, Problem-Solving, Work well with others, Work well as an individual, Persuasive, Will to improve, Excellent Customer Service (10+ years)
• Mobile Devices
• Software Troubleshooting
• Software Development
• Problem management
• Leadership
• Disaster recovery
• Root cause analysis
• Regulatory reporting
• Customer service
• Sales
• Help desk
• DNS
• AWS
• Incident management
• Computer hardware
• Technical support
• IT support
• Mac OS
• Analysis skills
• Software development
• SDLC
• Management
• Accounts payable
• General ledger accounting
• Accounting
• Business requirements
• Data analytics
• Microsoft Office
• Communication skills
• Software troubleshooting
• Community engagement
• Computer skills
• Organizational skills
• Active Directory
• Windows
• Microsoft Windows Server
• Operating systems
• DHCP
• Microsoft Exchange
• TCP/IP
• VoIP
• LAN
• TCP
• PowerShell
• VPN
• Mobile devices
• Network support
• IT
• Databases
• VMWare
• Scripting
• iOS
• Computer science
• Microsoft SQL Server
• Oracle
• SQL Server Management Studio
• CRM software
• Security
• Banking
• Cash handling
• Bookkeeping
• General ledger reconciliation
• Cash register
• Restaurant experience
• Store management
• Analytics
• HIPAA
• Application support
• Communication skills
• CRM software
• Operating systems
• Windows
• Software troubleshooting
• HIPAA
• Salesforce
• Security
• Bookkeeping
• Banking
• SSL
• Active Directory
• iOS
• Microsoft SQL Server
• Microsoft Windows Server
• Computer science
• DHCP
• VoIP
• IT
• Microsoft Exchange
• Azure
• Oracle
• TCP/IP
• Scripting
• TCP
• PowerShell
• Databases
• VMWare
• SQL Server Management Studio
• LAN
• Analytics
• Application support
• Mobile devices
• Store management
• Cash register
• Cash handling
• POS
• Guest relations
• Restaurant experience
• Phone etiquette
• Hospitality
• VPN
• Sybase
• Programmable logic controllers
• Network support
• General ledger reconciliation
• Data visualization
• Federal Aviation Regulations
• Firewall
• Microsoft Excel
• Microsoft Office
• Communication skills
• Mechanical knowledge
• Blood sampling
• Phlebotomy
• Laboratory experience
• OSHA
• Microsoft Word
• Microsoft Outlook
• Jira
• Time management
• Server management
• Computer networking
• Customer relationship management
• Balance sheet reconciliation
• Customer support
• Maintenance
• Relationship management
Languages
• English - Fluent
Certifications and Licenses
Driver's License
February 2022 to March 2026
Class D New Jersey Driver's Liscense.
CompTIA IT Fundamentals+
August 2019 to Present
Exam focuses on the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals and security. CompTIA A+
August 2019 to Present
Bachelor of Science in Business Administration
May 2018 to Present
Certified Phlebotomy Technician
March 2024 to March 2026
Preparing patients before drawing blood, explaining blood drawing procedures and answering any questions, following all health and safety protocol procedures needed, gathering medical testing materials, including needles, sample vials, blood storage bags, and test tubes, verifying patient information and labeling blood samples properly, accurately updating patient information within organization database, helping nervous or frightened patients remain calm during blood draws, working with supervising physicians and following their directions at all times. PBT (ASCP)
BLS Certification
May 2024 to May 2026
American Heart Association BLS Provider certified: eCard Code: 245*********
CPR Certification
Real Estate License
Certified Professional Coder
Certified Coding Specialist
MCSA
Assessments
Delivery driver — Proficient
January 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Technical support — Proficient
September 2023
Performing software, hardware, and network operations Full results: Proficient
Marketing — Proficient
January 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Social media — Proficient
January 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Technical support: Customer situations — Proficient September 2023
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Future Business Leaders of America - Vice President June 2014 to September 2014
Non-profit educational association of students preparing for careers in business. Student Leadership
September 2007 to June 2011
This program is an all-inclusive, servant-based, collaborative process. This process seeks to develop students who ultimately model and self-identify as leaders who are self-knowledgeable, competent, compassionate, ethical, conscious, and authentic.
Contact this candidate