Property Management Manager

Carol Richardson

Chattanooga, TN *****

****************@***.***

404-***-****

OBJECTIVE: To obtain a Property Management position that will utilize my 23 years of professional experience and education in a growing organization Willing to relocate to: TN

Work Experience

Business Director

Morning Pointe - TN

January 2024 to Present

· Onboarding New Hires,

· AR, AP, Rent payments, Insurance payments,

· Drug Testing, backround checks, E-verify

· Order new uniforms

· Tours of facilty for prospects

Property Manager/HOA

Heritage Landing - TN

January 2023 to December 2023

· Overseeing all day to day operations including maintenance staff, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancies, daily /weekly reports,marketing, lease renewals, service contracts, expense control, audits, etc.

· Address the concerns of current and prospective residents in a friendly and professional manner.

· Developing mentoring, leading, and managing maintenance and office personnel, in order to maximize their engagement and minimize turnover.

· Managed and maintain all aspects of overall community budget and finances.

· Maintain positive relations with all community vendors.

· Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management systems; Onsite, Docsign and Credit Screening and Online Leasing systems, etc

· Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role

· Understanding of federal, state and local fair housing laws and provisions General Manager 700 Units

PAC - Cumming, GA

January 2022 to December 2022

· Overseeing all day to day operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancies, marketing, lease renewals, service contracts, expense control, audits, etc.

· Address the concerns of current and prospective residents in a friendly and professional manner.

· Developing mentoring, leading, and managing a high-performing cohesive team, including leasing staff total of 13 employees, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

· Manage and maintain all aspects of overall community budget and finances.

· Maintain positive relations with all community vendors.

· Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management systems; Yardi, CRM, Onesite, Blue Moon, Yield Star and Credit Screening and Online Leasing experience as well.

· Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role

· Understanding of federal, state and local fair housing laws and provisions Propery Manager

LIGHTHOUSE - Jacksonville, FL

January 2021 to December 2021

· Overseeing all day to day operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancies, marketing, lease renewals, service contracts, expense control, audits, etc.

· Address the concerns of current and prospective residents in a friendly and professional manner.

· Developing mentoring, leading, and managing a high-performing cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

· Manage and maintain all aspects of overall community budget and finances.

· Maintain positive relations with all community vendors.

· Strong working knowledge of operating computer systems, specifically Microsoft Office Suite (Word, Excel) property management systems; Yardi, CRM, Onesite, Blue Moon, Yield Star and Credit Screening and Online Leasing experience as well.

· Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role

· Understanding of federal, state and local fair housing laws and provisions Property Manager

THE HEIGHTS TOWNE LAKE - Woodstock, GA

January 2017 to December 2021

· Overseeing all day to day operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

· Address prospects concerns perspective residents in a friendly and professional manner.

· Provided superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.

· Maintained effective staff through interviewing, hiring. Maintained a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

· Managed and maintain all aspects of overall community budget and finances.

· Maintained positive relations with all community vendors.

· Financials experience/ working with a budget

· Strong working knowledge of operating computer systems, specifically Microsoft Office Word,

· Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow through with attention to detail are skills needed to be successful in this role

· Understanding of federal, state and local fair housing laws and provisions Leasing Consultant

AVONLEA TOWNE LAKE - Woodstock, GA

January 2014 to December 2016

· Sales presentation Leasing and closing- # 1 Company Wide

· Customer service skills

· Property management software systems such as ONESITE

· Follow up all Leads generated by emails or phone call and prior prospects

· Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacant apartments, apartment availability, lease expirations, square footage, etc.

· Responsible for accurate and efficient processing of prospective residents, including lease applications, lease agreements, employment and credit checks.

· Lead Qualification and Generation

· Managing daily production of radio show

· Billing client invoice, record keeping

Leasing Consultant

· Tours, Leasing and Closing

· Customer service skills with prospects and residents

· Property management software systems such as ONESITE

· Follow up all Leads generated by emails or phone call and prior prospects

· Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacant apartments, apartment availability, lease expirations, square footage, etc.

· Responsible for accurate and efficient processing of prospective residents, including lease applications, lease agreements, employment and credit checks.

Skills

• ~ Highly Motivated

• ~ Entrata ~ Blue Moon

• ~ Onesite

• ~ Strong Customer Focus

• ~ Internet Research

• ~ Management Software

• ~ Detail Oriented

• ~ Excel ~ Rent Cafe

• ~ Microsoft Office Suite ~ OPS /Docusign

• ~ Communication Skills

• ~ Multitasking

• ~ Self-Managing

• ~ Takes Initiative

• ~ Strong Work Ethics

• ~ Goal Oriented

• ~ Team Player/Leader

• ~ Pro-Active Sales

• ~ Solution Driven

• ~ Yield Star

• ~ Yardi /CRM

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