Quality Control Physical Therapy

Danielle Mansfield

**** ********* **. ******, ** 16417 – 814-***-**** ***************@*****.***

EXECUTIVE SUMMARY

Reliable and driven professional with an Associate’s degree and 18 years of experience displaying continued success in meeting goals, time management, service orientation and the ability to learn and follow procedures. Expertise lies in successfully developing and maintaining relationships, displaying strong interpersonal and communication skills and providing outstanding service and support to meet, and surpass, expectations and requirements. Proficient in using Excel, Word, PowerPoint, Visio, Outlook with the ability to quickly learn new technical applications. PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Affiliated LTSS, Erie,Crawford, Warren County.

Admissions Coordinator, Quality Control Manager, Marketing and Sales (1/28/22-7/17/23) Select Highlight:

● Acquiring referrals from Social workers, doctors offices and shared care homes for individuals seeing physical therapy, nursing and Medical Management.

● Traveling to Corry on a weekly basis to ensure our Cory office was doing well and to open and return the mail to our main office ensuring all insurance checks were accounted for.

● Visiting potential new clients at their homes, rehab, nursing facilities and hospitals to explain in detail what could be provided for them based on our services.

● Contacting the individual's service coordinator and insurance company to ensure the potential client is entitled to sufficient hours to cover their health care needs by Medicare and Medicaid.

● Weekly visits to clients living in shared care homes to ensure their needs are being met.

● Creating a specialized contract for each potential client based on their personal needs and insurance coverage.

● Responsible for receiving and entering very personal data from current and potential clients and entering the information into multiple database systems.

● Responsible for helping aid in the move of a new client from the current location to a shared care home. Contacting all of the clients PCP’s, pharmacy, insurance company and setting up all new appointments as well as changing their address.

● Personally conducting surveys within the company from directors, nurses aides, clients, clients family members and staff to ensure any areas within the company that needs attention will be addressed.

● Responsible for finding new hires.

● Setting up the first interview with a potential new hire and making the decision if they would qualify for the second interview. Setting up a second interview with a potential employee and 4 members of the staff. Setting up the third interview with 5 members of our staff. Creating potential new hire packets and entering all new hire employees data into the system. Mansfield Sanitation Services, LLC/Crawford & Erie County, Ohio and New York Executive Sales (4/2018 8/2021)

Select Highlight:

● Regularly exceeded sales expectations by bringing in new and repeat business and proactively following up on leads.

● Coordinated client meetings/appointments.

● Went from business to business providing new potential customers with information. If in need of our services I created a strategic sales plan that would ensure the clients needs are met. Erie Times News Erie, PA

Executive Sales (5/2014-4/2016)

Select Highlights:

● Developed marketing strategies for clients in need of digital media, advertising and mobile advertising.

● Maintained strong relationships with pre existing clients as well as door to door and phone sales to build new clientele.

● Maintained a new business quota no less than 5-10 new business a month in my territory.

● Oversaw production of newspaper advertisements, worked alongside the creative department to ensure the quality and personal detail of the advertisement was accurate and sufficient towards the clients needs.

● Participated in networking events, seminars and sales training weekly to ensure I was up the best prepared to help build my clients business.

● Worked daily with the Meadville Chamber of Commerce to ensure all businesses in the area had the opportunity to advertise their business and business specials in upcoming holiday events by visiting each business individually.

Meadville Tribune Meadville, PA

Advertising Consultant (1/2013-5/2014)

Select Highlights:

● Innovatively created sales proposals for new business.

● Conducted extensive competition research to help current clients progress in sales and business through advertising.

● Created advertisements for businesses using creative images and advertising applications.

● Maintained a monthly quota and filled any gaps in revenue by seeking out new business and creating special advertising packaging.

Award-Winning Results:

Locked in 90% of contacts by providing trust and quality services to clients. Liberty USA Pittsburgh PA

Sales Executive (2/2008-10/2012)

● Overseeing current customer accounts in their location. Maintaining a weekly relationship with customers while processing orders & returns, as well as ordering in new products that would fit appropriately in the said location.

● Driving up to 400 miles a day to check on my accounts as well as to do returns and order in new products.

● Providing clients with monthly specials on items they were not currently carrying in their store.

● Monthly two day meetings in Pittsburgh to go over new merchandise, sales and marketing plans and team building exercises.

Education

Tri State Business Institute – Erie PA

Licensed Practical Nursing Degree 12/2007

References upon request.

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