Project Manager Supply Chain

SRIDEVI KENDOLE

***********@*****.*** linkedin.com/in/sridevi-

kendole-8985165

Pleasanton, CA 94588 Visa: Green

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PROFILE SUMMARY

** ***** ** ********** ** IT industry playing various roles Project Manager, Business Analyst/QA, Product Owner, QA Lead

QA Lead for SAP B2B Commerce Landscape for a well known Phone/Electronics Manufacturer

Program Manager for a large Kitchenware and home furnishings retailer for implementing MDM for Product and Location master

Product Owner/Project Manager with an e-commerce marketplace client collaborating with Agile Scrum team to deliver high quality deliverables

Strong experience in Retail Domain and Supply Chain processes

Business Functional consultant with an Apparel Retailer Performing User acceptance test for a critical Assortment Product in supply chain

Ability to lead scrum teams and help in fast track development

Experience in Software Development and Maintenance with Retek Merchandising System, Merchandise Financial Planning using RPAS, Item MDM Implementation using Riversand, MDO and their Integration with various other applications such as WMS, POS, Customer Order Management systems with involvement in End-to-End SDLC (From Requirement Gathering to Implementation, Post Go-live Support and Application Support).

Expertise on various functional areas of RMS system such as stock ledger, Inventory, Ordering, Receiving, Pricing and planning etc.

Good knowledge on Supply Chain Processes

10 years of experience working at the Client Location with two Leading US Fashion Retailers with involvement in Requirement gathering, Design, Implementation, Testing, Work co-ordination with offshore Build\Technical Team, Status Reporting to the client.

Worked on multiple Proposals for RFPs for VF Corp, Bed Bath and Beyond, Staples Inc, Hudson Bay for Item MDM Implementation using Riversand for the US/North American clients

Long experience with Work co-ordination, Team Management and communication to the Senior Leadership and Client.

Leading teams at both on-site and offshore

EXPERIENCE

Program management, Stakeholder management, planning, reporting status, tracking milestones, Risk management, on-time delivery

Creating PRD, User stories, Backlog, Backlog refinement, prioritization and articulating the Product vision.

Removing impediments, providing clarifications to an agile scrum team both on-site and remote

Coming up with user acceptance test plans, End-End test cases, Regression test cases and Release testing

Executed multiple projects within aggressive timelines and good quality

Estimation, Budgeting and staffing plan and allocating work

Manage and lead the Analysis/ Design/ Development/ Testing

Work co-ordination, setting expectations, monitoring, planning, tracking etc with the team

Review DLR and create Functional Specs at Offshore

Plan and perform Regression testing

Provide weekly status reports to both on-site team and Clients

People management/ Appraisals

CMMI activities like PM plan creation, create WBS, tracking tasks in MSP, improving productivity, tracking Turn-around time, meeting SLAs etc

Recruiting, building teams and mentoring

Process Improvement

Plan System Test/ End to End/ User Acceptance Test Plans and Test Cases

Execute the test cases, Record defects. Prepare the test results and Sign-off

Co-ordinate the testing with Testers of Up-stream and downstream applications

Prepare the Implementation Plan. Implementation and Warranty Support

Co-ordination with Offshore team

SCHOLASTICS

Bachelors of Engineering from Bangalore University, Bangalore, Karnataka, India.

Certified Project Management Professional (PMP) from PMI

Certified PMI-ACP from PMI

Retail Domain Certification from NRF

IT SKILLS

Platform : Unix, Windows 2000, XP

Languages : Oracle PL/SQL, Pro*C, C, Data stage, Actuate, RPAS Databases: Oracle, MongoDB, SQL Server

Testing tools : Postman, A/B testing

Agile tools: Jira, Confluence, Google docs, spreadsheets DETAILS OF THE PROJECTS WORKED UPON

Project: Project Manager/ QA Lead for a SAP B2B Commerce Landscape at Apple Apple Inc is a well known manufacturer of Phones and many other electronics for consumer use. The project involves testing of the SAP B2B Commerce applications/ portal through which B2B customers place the orders along with CRM Applications like Salesforce and Sugar CRM. Client : Apple (US)

Duration : 21 months (Ju1-2022 – Current)

Role : Project Manager / QA Lead for Manual Testing team with an offshore team size of 7 Responsibility : 1. Understanding the clients system landscape, tech stack, various releases, Teams 2. Create project plan, Status reports, Master test suites 3. On-site /offshore co-ordination, tracking and communication 4. Working closely with multiple stakeholders from IT / UAT team, PMO 5. Process rigor and optimization

6. Tracking of the deliverables and ensuring their quality 7. Participate in requirements Playback, Design playback, system playback 8. Undergone SAP B2B Commerce Training for this project. Project: Implementation of Riversand PIM solution for Product Master/Location Master at WSI WSI is a specialty furniture and home products Retailer in US. It is a multi-brand retailer with multiple markets. The item on-boarding process at WSI is spread across many worksheets and many systems increasing the time to market. Each brand has a different set of processes. Having a centralized PIM solution with common item setup process will move the merchants/buyers to one system. PIM will be one source of truth for Items and this will also pave the way for the Digital transformation with rich content attributing for web customers

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Client : Williams Sonoma,Inc (US)

Duration : 8 months (Jun-2021 – Mar 2022)

Role : Program Manager/Project Manager Onsite with a program budget of 4.5M USD Responsibility : 1. Understanding the clients system landscape, tech stack, various releases, Teams 2. Create project plan, Status reports, RAID logs, Change log and Change requests 3. On-site /offshore co-ordination, tracking and communication 4. Working closely with multiple stakeholders from IT / PDM organization, PMO, Riversand product team

5. Process rigor and optimization

6. Tracking of the deliverables and ensuring their quality 7. Participate in Discovery workshops, requirement workshops 8. Reviews of the Design documents, data migration approach, System and Performance test plans

9. Undergone Riversand Training for this project. Had a hands on with training exercises to understand the concepts

Project: Tech-Lead re-imagination of View Item page of eBay shopping site eBay is constantly revamping their website adding new features for a great user experience. Some of their

codes are in old stack and as they add new features there are multiple migrations happening in parallel.

Some features are getting sunset / disengaged, to fund AWF while the company is working on modernizing the rewards program.

Client : eBay Inc (US)

Duration : 4 months (Nov 21 – Mar 21)

Role : Product Owner

Responsibility : 1. Understanding the clients system stack, tech stack, various releases, various teams at ebay with whom we need to interact

2. Understanding the Vision, Roadmap Quarterly features and sensitizing these ‘ to the team. Taken multiple trainings to quickly ramp up on the project and deliver

3. Working with multiple teams to remove impediments for the scrum team This involved having huddles, collaborating over teams, chats etc to follow up and close issues quickly

4. Process rigor and optimization. This involved ramping the delivery team, ensuring they understand the requirements. Establishing rules for handshake between onsite and offshore

5. Tracking of the deliverables and ensuring their quality. Attend sprint demos and ensure the acceptance criteria are met before sign-off 6. Backlog grooming, prioritization, User story creation, sprint planning, product playbook creation, product requirements documentation, roadmap creation 7. Regular Touchbase with the Product manager to discuss on priorities, review user stories, identify contacts for followups,follow ups, provide updates and status 8. Weekly meetings with leadership to understand the main features released from different teams, North star metrics, features planned for future sprints 9. Reviewing Test results from SDET and story sign-off 10. Release planning to identify stories for release and verifying in Production 11. Attend Retrospective meetings and provide feedback 12.. Liaise with the Product Manager and the Scrum master for the planning, budgeting, Tshirt sizing for future Roadmap features Project: Product End-to-End

Gap is revamping the systems in their Buy Landscape which includes Assortment, Buy Plan and Booking

Management. This project also involves retiring the long used Assortment tool. Client : Gap Inc (US)

Duration : 4 years (Aug 2016 – Sep 2020)

Role : Specialized Senior Consultant/QA Lead/Product Owner Responsibility : 1. Worked on Product “Change Visibility” in the Buy Tribe for internal Customers 2. Plan the release testing and E2E Testing for various Brand rollouts 3. Release testing and ensure that products are good to go 4. Built a team for Infosys and got them to take up build work and deliver with great quality and velocity

5. work with distributed teams in Brazil, Chile, India Project: PO and Receipts feed to EBS Merch Pay

Gap is aiming at implementing Oracle EBS suite for Invoice matching and Payments. This is implemented for Asia and Europe markets. This project involved interfacing the Purchase Order and Receipts to EBS from the Merchandising System.

Client : Gap Inc (US)

Duration : 7 months ( Sep 2015 – Mar 2016)

Role : Specialized Senior Consultant/QA Lead

Responsibility : 1. Manage and support the E2E and UAT Testing. 2. Implementation and QA Lead

Project: DSD Test and Response Project

Gap is aiming at receiving the goods from Supplier at the stores directly. This is needed to expedite the availability of Test and Respond styles. This project involved enabling all the GAP systems in Supply chain management to process DSD POs. This is implemented for North America and Europe markets and all brands

Client : Gap Inc (US)

Duration : 6 months (Feb 2015 – Aug 2015)

Role : QA Lead

Responsibility : 1. Plan and perform Regression testing 2. Plan and perform End-End testing

3. Present results and get the sign-off to Implement. Project: Next Gen Merchandising Canada– Oracle 13 Implementation Nordstrom is looking to open new stores in Canada. Oracle 13 packages were selected to manage Merchandising operations. This included implementation of RMS13, RPM13, SIM13, ReIM13, RTM13 Client : Nordstrom Inc (US)

Duration : 1.2 years (Sept 2013 – Dec 2014)

Role : Project Manager

Responsibility : 1. Manage and lead the Analysis\Design\Development\Testing. 2. Work co-ordination\setting expectation\monitoring\planning\tracking 3. Review DLR and create Functional Specs at Offshore 4. Interact with the internal Client –Onsite team

5. Plan and perform Regression testing

6. Provide weekly status reports

7. People management and Plan and perform End-End testing Project: Customer Master – MDM tool for Customer

VF Corporation is one of the world’s largest apparel footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands. Centralized Customer data management was key to the growth. Riversand MDM was chosen as the Customer master which involved migration of data from legacy systems and provide workflows, business rules for onboarding new customers. The data will be published to downstream consumers for loyalty programs, personalization, marketing etc. Client : VF Corp (US)

Duration : 9 months (Nov 2012- Aug 2013)

Role : Project Manager

Responsibility : 1. Manage and lead the Analysis\Design\Testing. 2. Work co-ordination\setting expectation\monitoring\planning 3. Review DLR and create Functional Specs at Offshore 4. Plan and perform End-End testing, Regression testing Project: Enterprise product management – MDM tool for Item As part of the next generation of RMS project, a roadmap for next 5 years to provide a scalable solution for Perpetual inventory management and stock ledger capabilities, Client wants to move the item setup and maintenance into a new MDM tool provided by Riversand inc. This tool provides rich attributing and effective workflow management along with master data management. Client : Nordstrom Inc (US)

Duration : 9 months (Feb 2012- Oct 2012)

Role : Project Manager

Responsibility : 1. Manage and lead the Analysis\Design\Testing. 2. Work co-ordination\setting expectation\monitoring\planning 3. Review DLR and create Functional Specs at Offshore 4. Plan and perform End-End testing, Regression testing 5. Provide weekly status reports

Project: Maintenance and Support of RMS/RPM/RSS applications This project involved the production support and maintenance of the merchandising applications. Maintenance included providing major and minor enhancements. There were many Service requests as part of the enhancements like Inventory allocation screen, Compare At ticketing, Upgrade of database to 11g, Upgrade of Inventory hub to golden gate for faster replication etc Client : Nordstrom Inc (US)

Duration : 9 months (Dec 2010 – Sep -2011)

Role : Project Manager

Responsibility : 1. Manage and lead the Analysis\Design\Testing\Support. 2. Work co-ordination\setting expectation\monitoring\planning\tracking 3. Review DLR and create Functional Specs at Offshore 4. Plan and perform End-End testing, Regression testing Project: Upgrade of Merchandise Financial Planning Merchandise Financial Planning was implemented in Nordstrom in 2005. Planners/Buyers planned at the Region Level in the Organization Hierarchy. With introduction of various channels and Nationalized Buying structure, the Planners/buyers would need to plan at the Dept/Channel Level. Additionally for better in-sights into Inventory movement for planning purposes, various metrics like Cross channel and With-in channel transfers, Ghost Sales and Returns need to be received from RMS. The RPAS version was upgraded in this project. Along with enhancements to workbooks to include new measures were taken care.

Client : Nordstrom Inc (US)

Duration : 9 months (Feb 2010 – Nov 2010)

Role : Project Lead\QA Lead

Responsibility : 1. Manage and lead the Analysis\Design\Development\Testing. 2. Work co-ordination\setting expectation\monitoring\planning 3. Review DLR and create Functional Specs at Offshore 4. SME for RMS system and Retail

Project: PFI/ODS Purge and ODS Documentation

This Project aimed at purging the big tables in RMS. At GAP, RMS was implemented in 2005. Since then all the history records for Price, Item etc were maintained. This caused consumption of space in the database limiting further growth through enhancements. Item related data and Transaction history were purged

ODS is the operational datastore at GAP. History data for the items and transactions purged from PFI were purged from ODS as well. This project improved the performance of certain batch jobs. Client : GAP Inc (US)

Duration : 7 months (Jun 2009 – Jan 2010)

Role : Project Lead\Technology Lead

Responsibility : 1. Manage a team of 6 in the project. 2. Work co-ordination\setting expectation\monitoring\planning 3. Reviews of FS, Design, Code, Test plans, Implementation Plans, Job Scheduling 4. Collect metrics and reporting throughout Phased Implementation 5. System Appreciation of ODS jobs and programs as a knowledge repository 6. Proposal Generation for RFID project at GAP

Project: GAP Application Support and Maintenance - Perpetual and Financial Inventory The Project involves maintenance and support of PFI system in GAP i.e RMS 10.0. This involved the support of RMS as the core system in GAP and the interfaces around it with all other systems required for item creation\maintenance\Ordering\receiving\Warehouse management\POS\Data warehousing etc Client : GAP Inc (US)

Duration : 7 months (Nov 2008 – Jun 2009)

Role : Technology Lead

Responsibility : 1. Manage and lead the support of RIB\MRF interfaces of the project. 2. Work co-ordination\setting expectation\monitoring\planning etc 3. Develop strategies for improvement opportunities within the team thereby improving efficiency and providing solutions for system improvement. Project: Migrate RPM batch in RMS from Production server to Copy Server This Project aimed at migrating the candidate generation batch for interfacing to RPM; to Copy server so as to free up resources on production server. Copy server is refreshed from Prod on a daily basis and after refresh on Sunday, run the RPM Candidate generation batch to generate the recommendations for Markdown

Client : Nordstrom Inc (US)

Duration : 5 months (May 2008 – Oct 2008)

Role : Programmer Analyst

Responsibility :

1. Participate in Requirements collection

2. Analysis and Design

3. Co-ordinate with Offshore

4. Assembly and Performance Testing

5. End to End/UAT Support

6. Implementation

7. Extensive Warranty Support

Project: Dovetail Release 3 and WM Upgrade for Direct Fulfillment Center Dovetail Release 3 was the third phase of integrating Direct merchandising operations in Nordstrom with the Full Line operations leveraging RMS as the system of record or Inventory and Stock Ledger. This project also involved the upgrade of warehouse management system from PkMS to WMS requiring all new interfaces between RMS and WMS meeting customer requirement for both Direct and FLS business. This involved interfacing all inventory transactions between the Order management system in Nordstrom (Ecometry) and Warehouse management system (PkMS) with RMS. It also involved processing Direct Sales and Returns in RMS along with the FLS sales and interfacing to GL and Stock ledger.

Client : Nordstrom Inc (US)

Duration : 1.5 years (Nov 2006 – Apr-2008)

Role : Programmer Analyst/Module Lead

Responsibility : 1. Participate in Requirements collection of Forms 2. Analysis and Design of Forms

3. Co-ordinate with Offshore on multiple modules

4. Assembly and Performance Testing of Sales and Returns module 5. End to End/UAT Support and Implementation of Sales and Returns 6. Executing Operational Readiness Test for Dovetail R3 7. Implementation

8. Extensive Warranty Support

Project: Dovetail Release 2 – PO and Price for Direct and Web Item and Outfits Dovetail Release 2 is the second phase of integrating NDirect merchandising operations to the FLS operations. Direct orders will be setup in RMS and sent to Ecometry application. Additional Item attributes are set up in RMS. The Price Management of N.Direct Items happens in RMS and sent to IMS and Web.

Web Item and Outfits project is to enhance the Web interface for the customer where related items are shown to the customer for cross selling purposes.

There were additional item attributes that need to be sent from RMS to support Web Item and Outfits Project.

Client : Nordstrom Inc (US)

Duration : 10 months (Jan -2006 – Oct-2006)

Role : Programmer Analyst

Responsibility : 1. Participate in Requirements collection of Price and PO Balancing reports 2. Analysis and Design of Forms / Interfaces / Reports 3. Co-ordinate with Offshore on multiple modules

4. Assembly and Performance Testing of Price Alignment Module 5. End to End/UAT Support and Implementation of Sales and Returns 6. Executing Operational Readiness Test for Dovetail R2 7. Implementation

8. Extensive Warranty Support

Project: Dovetail R1 – Item and Supplier for Direct Dovetail Release 1 is the first phase of integrating NDirect merchandising operations to the FLS operations. NDirect items will be setup in RMS and sent to IMS application. The item setup process in IMS will be scaled back to functionality that cannot be and should not be supported in RMS Client : Nordstrom Inc (US)

Duration : 6 months (Jun 2005 -Dec 2005)

Role : Programmer Analyst/ Module Lead at Offshore Responsibility : 1. Work Co-ordination, Planning, Monitoring. Troubleshooting 2. Detailed Design

3. Testing and Support

4. Delivery

Project : Replenishment Optimization

Replenishment Optimization is a tool from Retek Inc, which recommends optimized replenishment parameters for Replenishment Items based on the sales feed and inventory feed. This tool was implemented at Nordstrom in the year 2005.

Client : Nordstrom Inc (US)

Duration : 6 months (Nov 2004 – May 2005)

Role : Programmer Analyst

Responsibility : 1. Monitoring. Troubleshooting

2. Functional Specs

3. Testing and Support

4. Implementation

Project : Ordering Enhancements - PO Edit Screen

This project involved building up a complex screen in RMS Ordering. PO-Edit Screen was to be a one-stop screen for editing the PO’s. It provided many functions like re-distribution, re-allocation, cross docking, editing quantities on an existing location, canceling an item and transferring quantities from one loc to another

at various levels that was otherwise not available in base RMS screen. Client : Nordstrom Inc (US)

Duration : 6 months (May 2004 – Oct 2004)

Role : Software Engineer

Responsibility : 1. Forms Detailed Design

2. Forms coding

3. Detailed Design

4. Testing and Support

5. Delivery

Project: PO Lockdown

This project is a part of the RMS Ordering batch. In RMS, during receipts of an order, the orders could be edited, which were EDI-ed to Supplier. It was causing issues when the ordered quantity needs to be reduced / items are cancelled. This project involved in locking down the orders for which receipts are in progress and unlocking them once and receipts are complete and Verification Pix is processed. Client : Nordstrom Inc (US)

Duration : 3 months (Jan 2004 – Apr 2004)

Role : Software Engineer

Responsibility : 1. Coding & Testing

Project: Store Reporting

This project is part of the Retek Data Warehouse reporting. It involved building reports for store managers on the Inventory/Sales based on certain parameters like Stores, Depts Store Managers etc and a comparison with Last year’s data

Client : Nordstrom Inc (US)

Duration : 3 months (Oct 2003 – Dec 2003)

Role : Software Engineer

Responsibility : 1. Coding & Testing

Project: POS R2 –Price Data Transformation

The POS systems was unable to process the Multi-unit Promotions. This release involved in building the interface to send the multi-unit promotion information to POS from RMS and to process the newly sent file in POS. This release also involved in enhancing the Global Stores application Client : Nordstrom Inc (US)

Duration : 6 months (Apr 2003 – Sept 2003)

Role : Software Engineer

Responsibility : 1. Coding

2.Testing

PRIOR EXPERIENCE OUTSIDE INFOSYS:

1. Company worked for : Dharma Systems Private Ltd 2. Duration : 2 yrs 5 months(Nov 2000 – Mar 2003)

Project: General Release of Dharma SQL/Access 9.0

Dharma SQL offers an environment that transforms proprietary data storage systems into open databases. Once implemented over a proprietary storage system, Dharma/SQL confers all the characteristics of an open database to that system. The open database created by combination of Dharma/SQL layered on top of any storage system is called a ‘Dharma/SQL Environment’. Specifically Dharma/SQL provides the following functionality for Proprietary storage systems.

Access through SQL from ODBC and JDBC based applications and other tools

A client/Server Environment

Connectivity between Dharma/SQL environment and other commercial database environments Duration : 1 year (Apr 2002 – Mar 2003)

Role : Software Engineer

Responsibility : 1. Product Testing

2. Validation

3. Bug Fixing

Project: Home base Spend and Save for Home base Marketing Homebase is a Retail Chain of part of Sainsbury plc. Homebase is second largest DIY chain in UK. Spend and Save is a marketing initiative for DIY clients of Homebase. In Spend and Save scheme, DIY customers have an option to open a “Spend and Save” account with Homebase and a Customer Loyalty/swipe card is issued to each account. In case of Joint accounts there are joint cards issued and either of the joint customers can spend the points earned. The application consists of the following Modules 1. Batch Process

2. Customer

3. Transaction

4. Promotion

5. Security

6. Query

Client : HomeBase( UK) for Netkraft

Duration : 3 Months (Dec 2001 – Mar-2002)

Role : Software Engineer

Responsibility : Development of Forms in Promotion Module Project: General Release of Dharma Integrator 5.0

Dharma Integrator provides a common integration layer that enables e-business applications to access e- unified view of business rules and information from multiple backend applications. Dharma Integrator in turn provides ODBC, JDBC and XML drivers for ODBC, JDBC and XML Application to access the unified view. Various tools are used to test these drivers and Dharma Integrator in general for the support of standard datatypes, joins, constraints and execution of stored procedures on the tables of e-unified view which are linked from multiple back-end databases

Duration : 6 months (Jun 2001 – Nov 2001)

Role : Software Engineer

Responsibility : Testing / Bug Fixing

Project: Automation of Testing of Dharma Products

Rational Robot was used to automate the Tool testing of Dharma Integrator. Tool testing involves connecting to Dharma Database from Power builder, Visual Basic, JBuilder applications. The Rational Robot Scripts were used to execute the Select, Insert, update and delete queries with data selected from test files, in a sequence. The data, which is the result set of the query would be used as the verification points after which results are logged

Duration : 6 months (Dec 2000 – May 2001)

Role : Software Engineer

Responsibility : Test automation using Rational Robot Project: Data Archival, Retrieval and Analysis Package (DARAP) DARAP package has been developed to automate testing processes and rectification of the entire main and subsystems prior to launching of the satellite. This package forms a part of the ground checkout for testing. Various simulation parameters generated through the Spacecraft Checkout Division are tested so that the actual functioning of the various systems and subsystems of the satellite can be recorded and rectified. It is built on the Client Server Architecture. The Telemetry Receiver of the Ground Checkout logs the values of the various parameters at any given second, into Flat Files. The data in the Flat Files are in ASCII format. Automatic Checkout Software System, a part of the receiver does this. The Archival module of DARAP reads these flat files and divides every line into required no. of fields and inserts them into various tables in the DARAP database. The Archival Module is built using various Pro*C, C and External Procedures and Oracle Call Interface. The Retrieval Module is built using various PL/SQL programs comprising of both stores and external procedures. This module converts the ASCII values to Binary, Hex, Octal and Decimal formats as the need may be.

The Analysis module is built using the Client Software Forms 5.0, Graphics 3.0 and Repots 3.0. The values that are converted by the Retrieval are suitably processed after applying various conversions and Engineering Units. Finally, the processed data is displayed to the user in the user-friendly format. From this data, the behavior of various system, every second can be studied and suitable changes in the hardware of the Satellite can be done

Client : ISRO, Bangalore

Duration : 9 months

Role : Software Engineer

Responsibility : 1. Develop Programs

2. Testing

3. Implementation and Support

ACHIEVEMENTS

1. Bravo Award for Performance in

a quarter

2. Engage Level feedback of 7/7 for

a project

3. Showcased project for Individual

productivity at Account level

4. Good feedback from clients on

the projects executed

5. Appreciation from Managers for

the work done on Proposals

6. Won the Performance “Go

Getter” Award for QA

Leadership at Gap Inc.

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