Customer Service Advisor

RONALD P. ASHLEY ***** Marsh Court, Charlotte Hall, MD 20622

Cell: 301-***-****; E-mail: ***********@*****.***

QUALIFICATIONS SUMMARY:

Ability to establish and maintain effective working relationships with co-workers and customers.

Extensive hands-on experience in automotive

repair and maintenance.

Knowledge of preventive maintenance scheduling

and recordkeeping.

Familiar with all tools of the trade, including all power tools, diagnostics computers and

devices, and compression gauges.

Ability to Work in High-Pressure Environment Ability to Analyze Problems and Develop Solutions

Excellent written and oral communication skills Experience in computer and applicable software

(i.e., ADP, Reynolds and Reynolds, and UCS).

FUNCTIONAL EXPERIENCE:

Service Writing:

• Ability to successfully interact with customers to determine specific service requirements.

• Uses technical experience as mechanic to explain charges, fees, and discounts to customers for required services; works with Mechanics/Technicians to provide advice on required service.

• Maintains computerized records of mechanical repairs and job costs.

• Experience processing night drop service tickets and preparing end-of-day paperwork.

• Made recommendations, scheduled appointments, recorded services sold, entered into computer system. Used customer service skills to troubleshoot and resolve issues as required. Automotive Service/Mechanics:

• Capable of performing all facets of automobile repair, from minor maintenance to complex diagnosis and repair. Has performed general preventative maintenance, including brake replacement, transmission flushes, tire repair and replacement, heating and cooling systems, etc.

• Experience interacting with Service Writers and Managers on a daily basis to ensure customers are properly advised of required repairs.

• In-depth knowledge of tasks required to complete pre-delivery inspections (PDIs) for a large volume of new vehicles ordered by dealership. Conducted preliminary overview of used vehicles (trade ins and auction purchases) and suggested repairs to Toyota-certify vehicle for re-sale.

• Knowledgeable of computer systems and preparation of sales tickets.

• Assisted other mechanics and teams in all facets of automobile repair and maintenance. Performed engine diagnostics and repair, brake replacement, and other preventative maintenance tasks. Also performed pre-delivery inspections.

Management:

• Able to complete inventory management tasks, to include placing orders for shop supplies (lubricants, fluids, antifreeze, filters, tires, etc.).

• Has worked with vendors to arrange trailer pickups for scrap tires.

• Fixed shop tools and equipment as required.

• Experience working with Parts Departments to ensure required parts are in stock or ordered. Other Mechanical Experience:

• Experience repairing commercial paint equipment. Diagnosed mechanical and electrical problems, interacted with customers to discuss options and obtain approval, and ordered parts. Maintained inventory of spare parts, etc. Also interacted with equipment manufacturers to troubleshoot problem equipment. Supported warehouse personnel when required.

• Depaneled, repaired, inspected, and maintained USAF A-10 Thunderbolt aircraft. Customer Service/Sales:

• Drove truck over an established route to deliver and sell soft drinks and to fill soft drink machines. Loaded and unloaded truck, collected money from machines, and input sales into portable computer. Recorded sales Resume of Ronald Ashley

Page 2

and deliveries on daily sales or delivery record. Sought prospective customers to solicit new business and informed regular customers of new products and services.

• Operated computerized gas pumps. Handled cash, processed credit cards, etc. Also maintained the full-service pumps, changed and checked tires, performed light mechanical duties, and cleaned the garage and the station's outside lot.

EMPLOYMENT HISTORY:

5/17 to 8/22: Sales/Service Advisor, Southern Tire and Auto Center, Charlotte Hall, MD. 11/16 to 4/17: Service Advisor, Meineke, LaPlata, MD. 1/16 to 8/16: Service Advisor/Service Dispatcher, DARCARS Dodge, Rockville, MD and Ourisman Chevrolet, Marlow Heights, MD.

2/15 to 11/15: Service Advisor, Waldorf Toyota, Waldorf, MD. 10/07 to 1/15: Sales/Service Advisor and Assistant Manager, Southern Tire and Auto Center, LaPlata and Charlotte Hall, MD.

10/06 to 10/07: Service Advisor/Writer, Ron Bortnick Ford, Upper Marlboro, MD. (Current since May 2008); Park Dodge, Lexington Park, MD,

6/06 to 10/06: Auto Mechanic/Service Advisor, Waldorf Dodge, Waldorf, MD. 6/03 to 6/06: Auto Mechanic/Technician, Alexandria Toyota, Alexandria, VA. 10/99 to 6/03: Auto Mechanic/Technician, Waldorf Toyota, Waldorf, MD; Ralphs Dodge, Prince Frederick, MD; DarCars Dodge, Marlow Heights, MD.

5/98 to 10/99: Auto Technician, Lexington Park Motors, Lexington Park, MD. 1/95 to 5/98: Auto Technician, DarCars Dodge, Marlow Heights, MD; Waldorf Ford & Dodge, Waldorf, MD. 10/94 to 12/95: Certified Spray Equipment Specialist, Sherwin Williams Company, Springfield, VA. 7/91 to 10/94: Route Salesman, Coca-Cola Bottling Company, Capital Heights, MD. 3/90 to 7/91: Mechanic’s Helper, All-American Ford/Dodge, Waldorf, MD; Marten's Nissan, Marlow Heights, MD. 2/89 to 3/90: Aircraft Maintenance Specialist, U.S. Air Force, England AFB, LA. EDUCATION/TRAINING:

Various Level 3/Level 4 Chrysler Motor Training Courses, Baltimore/Richmond, 1996-2002 Speeflo and Graco Spray Equipment Training/Certification, Houston,TX and Minneapolis, MN, 1994-1995 Durability/Engine Performance, Chrysler Motors Training Center, Richmond, VA, 1991 Anti-Lock Brake Systems (2 courses), Chrysler Motors Training Center, Richmond, VA,1991 Engine Repair—Cooling and Lubrication, Chrysler Motors Training Center, NOVA, 1990 Basic Electrical Systems (3 Courses), Chrysler Motors Training Center, NOVA, 1990-1991 Aircraft Maintenance Specialist FTD/Able Chief Course, England AFB, LA, Oct-Nov 1989 Aircraft Maintenance Apprentice Program, Sheppard AFB, TX, June 1989

Contact this candidate