Customer Service Data Entry
Resume:
Bianca Velez
North Miami, FL *****
************@*****.***
Summary
Motivated Customer Service Professional with 10 years' experience seeking a challenging Customer Service Associate position with an organization that will value: strong ability to prioritize and multitask, accurate data entry, and a commitment to providing outstanding customer experience.
Skills and Qualifications
Bilingual French and English
Financial data analysis
Teamwork and collaboration
Highly organized
Friendly and positive attitude
Strong decision-making skills
Microsoft Word and Excel
Creative problem-solving
Detail oriented
Earned Essential Soft Skills credential offered by the State of Florida
Key Accomplishments
oCreated and maintained an inventory system of all camera systems to enable organization to run more efficiently
Work Experience
Straight to the Point Realty 11/2022 to current
Loan Processor Miami, FL
Accurately perform detailed calculations verifying income, assets, liabilities, and other data
Ensure all closing figures are accurate prior to disbursement of funds
Efficiently submit loan applications to the underwriting department for review and approval
Consistently demonstrate strong problem solving and customer service skills
Successfully manage administrative tasks including processing invoices and scheduling appointments and meetings
Forget Me Not 4 All 01/2018 to 12/2021
Office Assistant Miami, FL
Answered incoming calls in a professional manner before directing to appropriate personnel
Performed accurate data entry into multiple types of software
Maintained an organized filing system consisting of both paper and electronic files
Ensured office supplies were accurately inventoried and ordered to maintain office efficiency
Corresponded professionally with clients and vendors while managing letters, invoices, and contracts
Accurately processed invoices and payments
HD View 360 2015 to 2017
Office Assistant Miami, FL
Provided outstanding customer service in person and by phone while maintaining a clean and organized office
Performed administrative and clerical tasks such as accurate filing and data entry
Maintained the company schedule including appointments, VIP customers, and daily tasks
Prepared business proposals for prospective clients
Education and Training
Florida Department of Education Anticipated 2023
High School Equivalency Diploma Florida
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