Customer Service Data Entry
Resume:
KIMBERLY BARNWELL
Lithia Springs, GA 30122
****************@*****.***
SUMMARY
Over five years of experience in customer service.
Excellent reputation for resolving problems and improving customer satisfaction.
Core Competencies: Customer service, customer care, technical support, troubleshoot, data entry, outbound calls, medical records, medical terminology, email, phone calls, product knowledge, customer information, project management, sales process, potential customers, sales goals.
EXPERIENCE
Recycle Inc. April 2024 – Present
Patient Account Representative
Will make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but have not been sent for collections.
Will work within multiple computer applications and databases, taking real time notes in the system(s) as you work with consumers.
Will review financial information and recommend payment options and/or assistance programs in accordance with client guidelines.
Will accomplish meaningful goals each day, while delivering exemplary service to consumers.
AmerisourceBergen/Lash Group, Remote Dec 2021 – Feb 2024
Data Intake Specialist
Maintain effective systems to support the timely release of accurate information to diverse clients.
Responsible for the intake of all program's specific correspondence, including mail, faxed and electronically received documents.
Log information into appropriate database and triages all program specific mail to the appropriate program associate.
Communicate program specific information back to the appropriate party as it relates to core data intake functions.
OSC Insurance Services, Kennesaw, GA Apr 2021 - Nov 2021
Customer Service Representative
Assisted the call center with inbound calls while providing unmatched customer service to our valued clients who have questions about their mortgage and/or auto insurance.
Handled 20-30 calls a day.
Wells Fargo Project, Remote Aug 2020 - Mar 2021
Loan Processor/Customer Service Representative, Digital Risk
Explained the CARES ACT and provided many homeowners with the right to have all mortgage payments completely paused for a period of time because of COVID-19.
Handled 40-50 calls per day.
Initiated and maintained contact with customers throughout the processing period; also assisted customers with any questions and notifying them of any additional information needed.
The Echelon Group, Woodstock, GA Feb 2020 - Jul 2020
Remote Mortgage Forbearance Specialist
Explained the CARES ACT and provided many homeowners with the right to have all their mortgage payments completely paused for a period of time because they have been affected by COVID-19.
Handled 80-100 calls per day.
Randstad Jul 2019 - Feb 2020
Client: Wolters Kluwer, Kennesaw, GA
Tax Content CSR III
Answered inbound calls, chats and emails with questions customers may have about the Tax-wise software and/or Tax-wise forms.
Handled 80-120 calls per day; handled 30-50 emails per day.
Assisted with training new employers and temporary employers.
Used Team Viewer to remote in customers' computer for assistance with the Tax-wise software and/or Tax-wise forms.
EDUCATION
Associates Medical Billing and Coding Feb 2024 – July 2025
Ultimate Medical Academy
Bachelor's Project Management Jun 2015 - Sep 2016
ITT Technical Institute, Kennesaw, GA
Highest Honors.
Work study program.
Associate Information Technology Dec 2005 - Dec 2007
ITT Technical Institute, Duluth, GA
Student of the Quarter - Dec 2006.
High Honors.
Work study program.
Diploma IT Professional with Networking Technologies Dec 2011 - Jun 2012
Medtech College, Atlanta, GA
Highest Honors.
Work study program.
Contact this candidate