Customer Service Sales Consultant

Shiva Mashayekhi

BDC Sales Consultant and Customer Service Representatives

+1-414-***-**** *****.******@*****.*** Milwaukee, WI Profile

With over seven years in sales, I have honed expertise in automotive and retail sectors. As a BDC Sales Consultant at Russ Darrow Metro Mazda, I mastered automotive sales tactics and lead management. My five years as a Sales Associate at LOFT further refined my skills in retail operations and customer service. I am adept at driving sales growth through e ective communication and personalized service, consistently meeting targets in fast-paced environments. Areas of Expertise

Client Acquisition and Retention - Team Collaboration and Leadership - Retail Operations - Automotive Sales Techniques

- Lead Management - Sales Strategy and Execution - Sales Strategy and Execution - Sales Strategy and Execution

- Customer Relationship Management - Problem Solving - Adaptability - Communication Skills - Microsoft O ce - Teamwork

Professional Experience

BDC Sales Consultant at Russ Darrow Metro Mazda Milwaukee, WI 12/2021 - 02/2024

• Managed a high volume of inbound and outbound calls, emails, and online chats, consistently exceeding the dealership’s monthly targets for lead conversion rates through personalized follow-ups and e ective sales pitches.

• Collaborated with the sales team to develop and execute innovative sales strategies that increased customer engagement and drove dealership revenue, utilizing CRM tools to track performance and optimize lead management processes.

• Cultivated lasting relationships with new and existing customers, providing detailed information on vehicle features, financing options, and after-sales services, which significantly improved customer satisfaction scores and repeat business rates. Customer Service Representatives/Cashier at LOFT Milwaukee, WI 01/2017 - 10/2022

• Delivered exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving issues, which contributed to a notable increase in customer satisfaction and loyalty.

• E ciently processed transactions, returns, and exchanges at the cash register, supporting sales goals through e ective upselling of products and promotions, and maintaining accuracy in all financial transactions.

• Assisted in merchandise setup and display according to company visual standards, helping to maintain an organized store environment that enhanced the shopping experience and boosted sales. Cashier/Waitress at Shahrzad Resturant Milwaukee, WI 11/2015 - 05/2017

• Provided top-notch service in a fast-paced dining environment, ensuring customer satisfaction by promptly addressing inquiries, o ering menu recommendations, and e ciently handling special dietary requests and concerns.

• Expertly managed multiple table assignments, accurately recording orders and relaying them to the kitchen sta,whilemaintaining timely service from kitchen to table to enhance customer dining experience and streamline operations.

• Responsible for processing customer payments, including cash and credit transactions, ensuring accuracy in billing and change distribution, and reconciling cash drawer at the end of shifts to ensure financial accuracy. Sales Representative/Interior Designer at Atlas/Barrisol Tehran, Iran 08/2010 - 05/2015

• Provided personalized interior design consultations, e ectively understanding client needs and preferences to deliver bespoke design solutions that enhanced living spaces and achieved high client satisfaction rates.

• Drove sales through strategic client engagement and follow-ups, managing entire design projects from concept through completion, including budgeting, material procurement, and coordination with vendors and contractors.

• Utilized expert knowledge of color theory, spatial planning, and contemporary design trends to create compelling presentations and visualizations that successfully communicated design concepts and facilitated decision-making for clients. Education

Associate Degree in Radiography at MATC Milwaukee, WI 2019-Present Master’s Degree in Interior Architecture at University of Shiraz Shiraz, Iran 2005-2007 Bachelor’s Degree in Interior Architecture at University of Shiraz Shiraz, Iran 2000-2004

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