Customer Service Representative
Resume:
LILIAN
REIS
CONTACT INFORMATION
***********@***.***
Mar 12, 1976
Brazilian
lilianreis
SKILLS
LANGUAGES
English Advanced. Massasoit
Comunitty College
Portuguese Native
Spanish Advanced. Studied and live in
Argentina for two years
OBJECTIVE
Reliable candidate ready to take on challenges in a position using problem solving and task prioritization skills to help team succeed. Dedicated and customer-oriented Member Service Representative with a strong background in resolving inquiries and providing exceptional service. Proven track record of building relationships and exceeding performance metrics. Ready to excel. EXPERIENCE
WELNESS ADVOCATE
Doterra LLC. Belo Horizonte Minas Gerais BRAZIL and Easton MA USA
Mar 2019 - Present
Like a MMN marketing company I could start my business on doterra in Brazil and continue doing it here in United States whem I moved to here. STORE GENERAL MANAGER
Airport Car Wash.
• Overseeing daily operations, staffing, inventory management, and sales strategies at store.
UNARMED SECURITY OFFICER AND CUSTOMER SERVICE
Auto Quirck Auction. Quincy, MA Oct 2022 - Jun 2023 MANAGER AND ADMINISTRATOR
Loccitane Au Bresil. Salvador - BA- Brazil Nov 2014 - Apr 2017
• It was very important to archive managerial maturity. SALES MANAGER
Rainforest Distribution. Manhatam New York Mar 2010 - Sep 2011 Sales and monitoring of customers and sales teams • Opening large customers to improve the sales
LIFE PLANNER
Prudential do Brasil. Belo Horizonte Minas Gerais BRAZIL
Sep 2001 - Jun 2008
MG, Brazil • Guided customers through life planning and setting up trusts and living wills. • Kept clients' investment portfolios up to date with the best plans. • Brought in new clients by generating leads through word of mouth, cold calling, and local marketing. • Determined customers' needs by carefully reviewing current expenses and income, tax status, and both short - and long-term financial objectives. • Developed solid relationships with staff, customers, and vendors.
SALES CONSULTANT /ARCHITECT
Eliane S/A Tile company. Belo Horizonte Minas Gerais BRAZIL
Jan 1996 - Sep 2001
EDUCATION
BACHELORS
Instituto Metodista Izabela Hendrix. Belo Horizonte Minas Gerais BRAZIL
Jan 1994 - Dec 1999
SPECIALISATION IN AROMATHERAPY
Carlah Campos International. Belo Horizonte Minas Gerais BRAZIL
Jan 2019 - Jul 2021
LICENSED LIFE PLANNER AND RETIREMENTS CONSULTING
Prometric . Brockton MA Dec 2023 - Mar 2024
Prometric, a technology-driven global assessment services provider, garners the expertise, resources, and partnership-focus to ensure the long-term success and growth of your assessment program.
Financial planning
Excellent Time Management
Strategic planning
Client relationship management
Goal setting
Problem solving
Demonstrated success in promoting wellness products and providing customer education and support.
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· Proven track record of building and maintaining strong client relationships.
· Experienced in organizing and leading wellness workshops and events. Skilled in creating personalized wellness plans and facilitating positive lifestyle changes.
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Developing and implementing training programs to improve team performance and customer service.
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· Receiving
· Cashier
· Problem solving
· Proficient in monitoring cameras and responding to alarms promptly.
· Excellent communication skills with customers solving problems.
· Skilled in conducting cars keys and pat-downs to ensure safety. Received positive feedback from clients for professionalism and exceptional customer service.
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Managed team of 15 employees, overseeing schedules, training, and performance evaluations.
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Streamlined office operations by implementing new organizational systems and procedures.
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Led successful implementation of new software system, providing training and support to staff.
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Collaborated with upper management on strategic planning and budgeting initiatives for department.
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Led sales team to achieve 30% revenue growth through strategic planning and client relationships.
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Managed key accounts with 95% retention rate by providing exceptional customer service.
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Developed and implemented successful sales campaigns resulting in 20% increase in market share.
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Trained and mentored sales staff on effective techniques to close deals and exceed targets.
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· Developed personalized financial plans for clients to achieve long-term goals. Analyzed financial data to create strategies for retirement, education, and investments.
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Provided ongoing support and guidance to clients in implementing and adjusting plans.
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Conducted seminars and workshops on financial planning for individuals and groups.
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Developed strong customer relationships to understand needs and provide optimal solutions.
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Analyzed market trends and competitor information to enhance sales strategies.
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Collaborated with design teams to create customized architectural solutions for clients.
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Contact this candidate