Administrative Assistant Customer Service

DARLENE PATTERSON

Phone: 512-***-****

Email: *********@*****.***

Objective

Seeking full-time employment where administrative and office management skills can best help companies reach their desired goals.

Ability Summary

Paralegal Certificate

Computer Skills - Excel and Word

Communication

Problem-solving

Organization

Customer Service

Public Relations

Education History

Paralegal Studies

Center for Advanced Legal Studies, Houston, TX

Associate’s degree in Applied Science 2020-2022

LEX Honors

Employment History

08/2023 - Present

Administrative Assistant

Spherion Staffing, Bryan, TX

Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents • Answer phones and direct calls • Calendar appointments • Client intake interviews • Organize and maintain documents, files, and exhibits in paper and electronic filing systems

12/2022 - 06/2023

Legal Assistant

Craig Greaves Law Office, Bryan, TX

Receptionist Craig Greaves Law Office • Bryan Texas 12/01/2022 - 06/12/2023 • Provided general administrative assistance in a criminal law office • Answer phones and direct calls • Drafted documents • Dictate discovery • E-file documents • Distribute mail

01/2022 - 07/2022

Paralegal

A1 Staffing, Galveston, TX

Paralegal A1 Staffing • Family Law Office (temp) 1/2022 - 7/2022 • Provide administrative support to the Attorney • Manage correspondence with clients regarding case status • Draft pleading, motions, interrogatories, and discovery • Locate and develop case-relevant information • Calendar deadlines • Coordinate and schedule mediation • Follow up with courts and case status • Drafting and organizing discovery requests and responses • E-filing of documents with county courts. • Communicate with clients, opposing counsel, and court coordinators to schedule hearings. • Manage, organize, and maintain documents, files, and exhibits in paper and electronic filing systems.

11/2021 - 01/2022

Paralegal Internship

Ferrell Law Group, Houston, TX

Paralegal Internship Ferrell Law Group • Houston, TX 11/2021 - 01/2022 • Answer phones and make follow-up calls to clients • Scan documents and file crucial paperwork • Send out new client packets and request missing info • Data entry into CMP

08/2021 - 12/2021

Agent

MLSBC Cruises, Galveston, TX

Agent MLSBC Cruises • Galveston, TX 8/7/21 - 12/2021 (part-time) • Position required productivity, self-motivation, and a professional appearance • Validated guest travel documents following governmental travel requirements • Confirmed personal details which allow travelers to board cruises • Familiar with Customs and Immigration procedures and official documents required to verify identity • Input data from guest passports and/or international visas and update document information in the computer system • Met with guests and completed their online check-in process utilizing the cruise line database • Assisted in the coordination of a seamless operation between shore to ship by providing guest support and direct assistance to cruising guests with a friendly and outgoing demeanor

01/2003 - 01/2005

Credentialing Specialist

Seton Hospital, Austin, TX

• Attended Chief of hospital meetings and took minutes to be distributed amongst administrators and departments • Processed and reviewed employment applications to evaluate qualifications and eligibility of applicants • Examined employee files to answer inquiries and provide information for personnel actions • Gathered personnel records from other departments and employees • Searched employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies • Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability • Compiled and prepared reports and documents of personnel activities • Informed job applicants of their acceptance or rejection of employment

09/2000 - 07/2002

Credentialing Specialist

FIRSTCARE, Austin, TX

Credentialing Specialist FIRSTCARE • Austin, TX 9/2000 - 7/2002 • Provided a thorough background check of physicians trying to get contracted through medical insurance companies specializing in HMO/PPO contracts with various networks of providers • Recorded data for each employee, including such information as addresses, weekly earnings, absences, amounts of sales, production, supervisory reports on performance, and dates and reasons for terminations • Gathered personnel records from other departments and employees and inform applicants of their status • Searched employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies • Compiled and prepared reports and documents about personnel activities

01/1995 - 07/2000

Medical Secretary

Hill Physicians Medical Group, Sacramento, CA

Provider Relations Specialist • Independent Physicians Association that contracted with HMOs in the state for the management of patient medical benefits • Promoted from Administrative Assistant to Provider Relations Specialist • Audited physician's office to ensure quality and the appropriate procedures were being followed in the sanitation of medical equipment, billing, and the State requirements of OSHA laws • Compiled and recorded medical charts, reports, and correspondence, using typewriter or personal computer • Answered telephones and directed calls to appropriate staff • Received and routed messages and documents, such as laboratory results, to appropriate staff • Greet visitors to ascertain purpose of visit and directed them to appropriate staff • Interviewed patients to complete documents, case histories, and forms, such as intake and insurance forms • Maintained medical records, technical library, and correspondence files • Operated office equipment, including voice mail messaging systems and word processing/spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records • Transmitted correspondence of medical records by mail, e-mail, and fax • Performed various clerical/administrative functions, such as ordering and maintaining an inventory of supplies • Prepared and sent financial statements and bills and maintained financial records

Additional Information

Willing to relocate. Available to start work immediately.

Contact this candidate