Help Desk It Technician

Tempest Davis

***********@*****.***

Skills

COMPTIA Security + Certified

Technology:

I have experience with Windows 10 operating system and troubleshooting. Also experienced with linux OS, Active Client, and Python Programming. I’m Proficient with both Android and IOS mobile OS. Reimage computers, Active Directory.

MSM Technologies AV/IT Technician (August 29, 2022-April 28, 2023

●Tier I/II Help desk support for AV equipment and issues

●Troubleshoot and repair all audio and video equipment as far as Smart Boards, Projectors, Crestron systems and Transmitters, Receivers, Microphones, Cameras, and Audio and also Video Amplifiers

●Provided ECP and also non ECP classroom support that consist of troubleshooting and repairing the instructor’s podiums and student computers, assisting in returns and repairs between the client and manufacturers, also re-imaging computers and installing software and update material for the client, and troubleshoot printers and other devices

SAIC-NMCI Help Desk technician Tier 1 (June 7, 2021 - June 3, 2022

Secret Clearance

FSM rights

●Initial point of contact for customers via telephone, email to provide technical support of hardware

●Assist end users/customer in resolving their IT issues accuracy and promptly

●Take detailed notes of the problem the user is having, determine steps they can take to resolve the issue, and manage the flow of incoming support request

●Interact with end user to resolve the user’s technical issues

●Remotely assist the user’s computer and make changes to their system and setting by navigating around application menus, or may be required to remote into the customer's computer to fix an issue. Service desk analyst walks the user through steps they can take to resolve the issue on their own

●Troubleshoot network connectivity issues, working with employees with corporate network

●Making customers needs primary focus

●Escalate complex problems to a higher level IT support specialist if they are able to resolve issues on their own

●Provide supervisors or specialists with notes relating to the problem, also steps they have already taken to resolve the issue, and their diagnosis of the user's problem

●Help users by performing system tests and updates after they have completed their troubleshooting and necessary repairs

●Support department-wide operations by upholding the creation, editing, and maintenance of IT documents

Old Dominion University Help Desk (August 25, 2018 - December 7, 2019)

●Data Entry

●Technical assistance by phone and or email

●Performing remote troubleshooting

●Determine the best solution that are relatable to the issue and detail provided by the customers.

Seasonal

(November 14, 2019 - December 26, 2019)

Newport News, VA

Total Wine

Cashier

●Receive payment by cash, credit cards.

●Issue receipts, refunds, credits, or change due to customers.

●Help customers with complaints and questions.

●Greet customers warmly and ascertain problem and reason for calling.

●Resolve customer complaints by phone and face interactions.

●Give customers information about products and services, take orders, and process returns.

● Place or cancel orders.

● By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Newport News, VA

2016 - May 2022

Chic-a-sea Restaurant

Cashier/ Customer Service/ Cook

●Receive payment by cash, credit cards.

●Issue receipts, refunds, credits, or change due to customers.

● Help customers with complaints and questions.

●Greet customers warmly and ascertain problem or reason for calling.

●Resolve customer complaints by phone and face interactions.

●Give customers information about products and services, take orders, and process returns.

●Place or cancel orders.

●By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Cook

●Season and cook food according to recipes or personal judgment and experience.

●Observe and test foods to determine if they have been cooked sufficiently in which using methods such as tasting, smelling, or piercing them with utensils.

● Measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.

●Portion, arrange, and garnish food, and serve food to individuals.

●Regulate temperature of grills.

●Substitute for or assist other cooks during emergencies or rush periods and or training.

●Fry meats, fish, vegetables, and other foods; wash, peel, cut, food to prepare them for consumption.

●Estimate expected food consumption, procure food from storage.

●Carve and trim meats such as chicken and prepare for sandwiches and or meals.

●Coordinate and supervise the work of kitchen staff.

●Taking into consideration factors such as costs and special event needs. Cut meat prior to cooking.

Volunteer Work

Step Program City of Newport News (2017)

Diva Styles Salon Hampton, VA

●Assistant in the shop. Customer Service, Answer phone, Household assisting.

Private Duty Newport News, VA

2015

●Assisted in the patient’s hygiene

●Assisted in monitoring patient intake of food input and output.

●Documenting what was assisted to the patient during the day of work.

●Campaign Field Support Newport News, VA

● Customer Service 2008

●Pass out fliers

●Making sure people were registered to vote

Education

Heritage High School

High School Diploma

Awards

Outstanding Achievement Award.

Heritage High School Ladies of Hats

H.A.T.S Heritage Ambitious Teen Sisters.

Thomas Nelson Community College September 9, 2014 - May 12, 2018

Hampton,VA

Associated Degree Social Science

Old Dominion University August 25, 2018 - present

Major- Psychology Norfolk, VA

Contact this candidate