It Support Help Desk

JASON FINCHER

Customer Service Specialist

+1-757-***-**** ********@*****.*** LinkedIn/Portfolio

Norfolk

EXPERIENCE

IT Support Center Analyst/Help Desk

World Access

**/**** - **/**** ********, VA

Served as Tier I/Support Center Specialist providing support to the end user regarding any Tier I related issues in which tickets would be resolved or assigned

Also served as a Desktop Support/Network Services associate if the situation arises Operated daily system backups including the AS/400 system Rebuilt and refreshed new PCs that needed to be set up on a timely basis Maintained the integrity of the Wide Area Network

Personal Caregiver

Home

01/2005 - 01/2022 Chester, VA

Assist in person home care for my father, which includes; Assistance with shower/washing, and getting dressed for the day Responsibilities also included cleaning and maintaining the occupancy, cooking meals, taking out the trash, and acting as a liaison between my father and his nurses within the Adult Care Center IT Support Center Analyst

Administrative Services Technician I/II

World Access

04/2000 - 08/2004 Richmond, VA

Served as a liaison between customers and the members of the Bankcard Claims staff Opened all incoming mail and scanned it into the Imaging System Set up new claims

Matched mail documents to the existing claim

Helped implement the newest Image Scanners and new Imaging System Assisted the PeopleSoft team with incorporating the new environment to the Bankcard department Secured Card Representative

Capital One Financial Services

09/1998 - 04/1999 Richmond, VA

Answered incoming customer inquiries regarding their credit card accounts Set up online payments to ensure payment continuity Assisted the Information Technology/Help Desk team in troubleshooting the Unisys system Provided a variety of ideas, in which daily operation will be more streamlined and efficient EDUCATION

Bachelor of Science in Computer Science

Colorado Technical University

06/2023 - 06/2023 Location

Colorado Technical University

Support Center Analyst Training

HDI(Help Desk Institute

09/2007 - 01/2008 Location

Through training with HDI, I was able to attain the SCA (Support Center Analyst) certification With the certification, I was able to apply newfound knowledge into everyday professional www.enhancv.com Powered by

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SUMMARY

Self-motivated individual seeking to utilize my knowledge of the Customer Service/Information Technology field, who would be an asset to a company.

TRAINING / COURSES

Network + Certification Training

New Horizons

SKILLS

Java Linux Microsoft Windows Peoplesoft Python Windows www.enhancv.com Powered by

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