Customer Service Administrative Assistant
Resume:
ESMONA L. LEWIS **** Starboard Dr Apt. ****
Las Vegas, NV 89117
*************@*******.***
OBJECTIVE
To obtain an Administrative Assistant, and Customer Service position
SPECIAL SKILLS
Access, PowerPoint, Publisher, Microsoft Word, Excel, Outlook
Type 50-60 wpm
PROFESSIONAL PROFILE
Possess a professional corporate image and style of communication, Detail oriented with excellent organizational, communication and accuracy skills Dedicated with a positive attitude A team player who can work well with all levels of personnel. Able to work successfully on multiple projects under pressure to meet strict deadlines
PROFESSIONAL EXPERIENCE
UMC Hospital
1800 W. Charleston Blvd.
Las Vegas, Nevada 89117
03/01 to 06/24
Food Handler
Food Prep for Deli and salad bar, Pizza, Buffet and Grill, cooked and prepared food on Grill, Also did cashiering, Made sure Dr’s lounge was stocked and Emt and Police lounge was stocked. Swept, mopped floors took out trash.
Terrible Herbst
4503 Rochelle Ave
Las Vegas, NV
03/23 - 11/23
Slot Attendant
Wipe down machines, Count drawer before and after shift, Hand out refreshments to playing customers.
Rebel Gasoline Station
8597 W Sahara Ave
Las Vegas, Nevada
10/21 to present
Cashier:
Cash handling, stock merchandise, customer service, clean sweep and mop inside and outside of store.
January 2012- September 2021
Took care of family member
National Health Quest
16133 Ventura Blvd. Ste. 1080
Encino, CA
(6/07-12/11)
Claims Negotiator:
National Health Quest is a privately held~2-million-dollar cost containment company serving the insurance industry’s premier carriers such as Liberty Mutual and AIG.
Lead customer service team ensuring the highest level of client satisfaction. Managed all aspects of
provider claim processing: review, negotiation, payment, and follow-up. Improved operational efficiencies & lead negotiation team with highest revenue generation. Utilized leadership skills and excellent communication skills to lead the organization.
National Health Quest
16133 Ventura Blvd. Ste. 1080
Encino, CA
(6/07-12/11)
Claims Negotiator:
National Health Quest is a privately held~2-million-dollar cost containment company serving the insurance industry’s premier carriers such as Liberty Mutual and AIG.
Lead customer service team ensuring the highest level of client satisfaction. Managed all aspects of
provider claim processing: review, negotiation, payment, and follow-up. Improved operational efficiencies & lead negotiation team with highest revenue generation. Utilized leadership skills and excellent communication skills to lead the organization.
U.S. House of Representatives
Congresswoman Diane E. Watson
4322 Wilshire Blvd., Ste. 302
Los Angeles, CA 90010
(6/02 – 07/06)
Administrative Assistant:
Duties: Screening over 200 constituent issue related calls per day
Typing, Filing Arranging District of Columbia Tours
Project Assistant for LA Marathon Volunteer Project and other political events
Congressional Black Caucus Foundation Scholarships and Indian Affairs and other political event
Reason for Leaving: Seeking a better opportunity and a vehicle to use more of my skills at Country Wide Bank.
Sunwest Motors, Inc.
Downey, CA
(11/01- 6/02)
Administrative Assistant:
Duties: Answer Telephones, Accounting, Typing Using Word, Excel And other programs, Balance check Books for the company, Stock in cars, Report of sales, Some DMV. Knowledge. Titles.
The Right Way Computer Training Center
Gardena, CA
(08/92-11/01)
Assistant to Sales Coordinator:
Duties: Answering Telephone/Multi Lines, Filing, and Scheduling Appointments. Handling Office Paperwork, Assisted with Act 2000 Contact Management,
Cold Calling, Data Input, and Corporate Client Information Gathering.
Ronald Levine-
Los Angeles, CA
(03/98-11/91)
Apartment Manager:
Duties: Filing, Typing, Collect Rent, Contact Vendors, Maintain Grounds, Inventory Control, Bookkeeping, Handled all tenant Complaints
& Emergencies, Worked under Section 8, HUD and Conventional Guidelines.
Reason for Leaving: Lost its license and closed.
EDUCATION
The Right Way Computer Training Center Gardena, CA
Microcomputer Operations Specialist
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