Community Manager Customer Service
Resume:
Marques Noah Marchand
San Francisco Ca. 94109
***************@*****.*** 503-***-****
SKILLS
Yardi
HappyCo
Drive
RentCafe
ADP Mobile
SAP Concur
CONNECT
Customer service & administration
Property management multifamily experience
Microsoft Word, Excel, and Outlook
Kipsu
OnQ
Slack
TEAMS
OPERA
Effective internal and external communicator
Excellent written and verbal communication skills
Possesses solid organizational skills, strong attention to detail, professional demeanor.
Self-starter attitude, ability to remain on task while working autonomously.
PROFESSIONAL EXPERIENCE
FirstService Residential Property Management 9/2023 – Current
Onsite Assistant Community Manager
Diamond Heights Village Association
An Assistant Community Manager (ACM) supports a team of community management staff through timely completion of assigned administrative and project duties. This position will include handling several communities, which will involve working closely with different departments, homeowners, and Board Members. An ACM generates reports, processes architectural applications, issues work orders, and handles client phone calls on a daily basis.
Brick + Timber 4/2020 – Current
Quality Control Administrator & Onsite Resident Manager
Monitor accounts to identify outstanding balances for accuracy. Answer Zendesk tickets from tenants with questions about the collection efforts or ledger inaccuracies. Create a detailed ticket for Tier 2 in Zendesk and Monday. Upkeep accurate records and reporting on collection activity within Monday and Zendesk. Data entry into multiple databases. Assist Tier 2 with a collection of legal paperwork to move the process along quickly. Review tenant ledgers for accuracy. Audit credit reporting for accuracy prior to 3rd party upload. Correspond with tenants about past-due balances. Ensure no tickets are being breached.
Hilton Worldwide
San Francisco Hilton Financial District 10/2016 – 3/2020
Concierge
Responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards.
Waldorf Astoria Casa Marina & the Reach Resort 04/2016 - 10/2016
Personal Concierge
Portland Hilton & Executive Tower 05/2014 - 04/2016
Concierge
EDUCATION
Portland State University Graduated 2011
BFA Creative Writing
Everest College Graduated 2007
2 year Certification Travel/Hospitality/Management Everest College
America Hotel & Lodging Educational Institute Graduated 03/16
Certified Hotel Concierge (CHC)
True Waldorf Service Personal Concierge Program (TWS) Graduated 09/16
CCRM California Certified Residential Manager September 2021
Volunteering/Board Committees & Memberships
Northern California Concierge Association 2018 - 2020
Published seven books through Amazon & Austin Macauley Publishers 2018 - Current
REFERENCES
Mike Johnson
Brick + Timber Resident Manager
Kristine Fontillas
Brick + Timber Quality Control Supervisor
***************@*****.***
Ken Seeley
Owner of Intervention 911
KenSeeleyRehab.com
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