Desktop Support Help Desk

ANDREW BERKOWITZ

***************@***.*** 516-***-**** 3015 W29 ST Brooklyn, United States 11224

Professional Summary

Helpdesk/Desktop Support professional with 20 years of experience in managing and securing various systems and software. Expert in Mac, IOS, and Microsoft operating systems, with robust skills in network administration and customer service. Adept at data migration, backup, and recovery, striving to enhance IT infrastructure and user experience. overseen and managed a company with over 20 employees in the day-to-day operations, purchasing tools and materials. designed and implemented contracts for simple to complex I.T. needs of our customers ranging from the design and installation and administration of access control system, security and camera systems, data migration and roll outs for large institutions such as universities and data centers. small and large offices. provided solutions for hardware and software updates and upgrades based on client's needs and expansions and implemented security and data backup solutions for all clients.

Skills

Microsoft operating systems and software

Desktop hardware and peripherals

Server administration and security

IP and SIP phone systems

Mac and IOS systems and software

Network administration and security

Customer service using ticket-based service request platforms

Data migration, backup, and recovery

Customer Support

Innovation management

IT service management

Network Architecture

Disaster Recovery

Proposal Development

Technical leadership

Technology Integration

Operations Management

Proficiency in [Technology]

Reporting capabilities

Training and mentoring

Business Administration

Contractor Oversight

Contract Management

Staffing and recruiting

Risk Management

Disaster Recovery Planning

Operating systems

Client/server networks

Staff Management

Employment History

IDR Brooklyn

Chief Technical Officer

06/2017 - 06/2024

Managed remote desktop support, resolving complex technical issues and optimizing system performance for enhanced productivity across distributed teams

Streamlined remote desktop processes, reducing average resolution time and improving user satisfaction scores through proactive troubleshooting

Implemented cutting-edge remote support tools, enabling seamless collaboration and drastically reducing downtime for remote employees.

Education

Katherine Gibbs New York City Associates degree computer science in Computer Science GPA 3.7

Contact this candidate