Customer Service Business Performance

Skills

Experience

SYPHANA PRAK

562-***-**** *************@*****.*** LONG BEACH, CA 90806

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

• WMS: Camelot, Datex, Logirack • DI Central

• ***@*******.*** • Vantree.com

• Bartender Software • Zebra label thermal printer

• Customer Service • Inventory

• MS Office: Word, Excel, Outlook • Self-Motivated

• Teambuilding • Attention to Detail

• Organization and Time Management • Active Listening

• System Integration • Data Analysis

OPERATIONAL TECHNOLOGY ANALYST

TRAFFIC TECH INC, LONG BEACH, CALIFORNIA

August 2022 - May 2024

Evaluated diverse organizational systems (Camelot, Datex and Logirack) to identify workflow, communication and resource utilization issues

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• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity Carry out day to day request accurately and efficiently in a timely manner utilizing both Halo and Jira applications to indicate time taken on each request or tasks

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Create SOPs for Warehouse Managers and Operations Team to fully understand the process of each customer's wants and needs

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• Facilitate in training Warehouse OPs Team

• Demonstrate respect, friendliness and willingness to help wherever needed.

• Resolved operational issues through root cause analysis techniques.

• Analyzed business requirements and designed technical solutions to meet specific needs.

• Conducted research on emerging technologies to assess potential impacts on current systems.

• Maintained system documentation according to established standards.

• Performed unit testing of software applications prior to release. Provided support for multiple computer systems, including hardware and software installation, troubleshooting and maintenance.

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• Troubleshooted program and system malfunctions to restore normal functioning.

• Developed, document and revised system design procedures, test procedures, and quality standards. WAREHOUSE ADMINISTRATOR

TRAFFIC TECH, INC, CARSON/LONG BEACH, US

March 2017 - August 2022

Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets

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Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to customers

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• Kept customers updated on critical shipments

• Contacted different brokers and/or carriers to route LTL's shipment for same day pick up Kept documents and records accurate and up to date with the latest data to prevent errors in processing or delivery of shipments

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• Advised customers of inventory on hand to facilitate accuracy and product availability

• Handled day to day shipping and receiving overseeing more than 100 orders per day

• Expedited resolutions of shipping errors and packaging mistakes

• Conducted research to address shipping errors and packaging mistakes

• Oversaw warehouse staff and maintained efficiency in a fast-paced environment

• Conducted inventory audits with 100% accuracy following company procedures Assessed and targeted customer needs in productive relationships and maintained top satisfaction levels

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Ensured Amazon, Best Buy, and Walmart orders are routed in their designated ship window and/or delivery window

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• Utilized third-party routing websites (Vantree.com and DiCentral) to successfully route shipments Proficient in manually inputting Amazon and Best Buy shipments in ***@*******.*** to generate special compliance labels and transferring labels to print in Bartender software using Zebra label printer.

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• Processed returns and credits in accordance with established guidelines.

• Created detailed reports on daily activity for management review.

• Supervised a team of 10+ employees within the warehouse environment.

• Managed inventory control systems, including tracking and updating of warehouse stock levels.

• Developed standard operating procedures related to shipping and receiving activities.

• Audited shipping documents prior to shipment release ensuring accuracy.

• Coordinated with external vendors to ensure timely delivery of goods.

• Performed regular cycle counts to maintain accuracy of inventory data.

• Guided loading and unloading of goods, maintaining safety standards at all times.

• Directed daily activities and workload for warehouse team to achieve output goal requirements. Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.

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• Examined invoices and shipping manifested for conformity to tariff and customs regulations. THIRD PARTY PROPOSITION PLAYER

BLACKSTONE GAMING, GARDENA, US

November 2012 - January 2014

• Responded to inquiries by addressing player questions about game operations and payouts Education

References

Explained game instructions and rules to customers, carried out day to day duties accurately and efficiently

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• Monitored customers and searched for violations of gaming regulations and casino policies Informed Shift Supervisor of problems, violations, or irregularities, paid out winnings and collected losing bets

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• Maintained familiarity with games and with strategies or tricks used by cheaters.

• Maintained excellent working relationships with external partners and suppliers at all times. Retained records of player winnings, losses, deposits, and withdrawals according to company policy and local laws.

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• Handled customer complaints and inquiries in a professional and timely manner.

• Assisted guests in understanding game rules and etiquette in the casino.

• Monitored and maintained an accurate bankroll for each table game.

• Operated table games such as Blackjack, Baccarat and Three Card Poker HIGH SCHOOL DIPLOMA

MILLIKAN HIGH SCHOOL, Long Beach, CA

January 2002

References available upon request

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