Sales Representative Customer Service

******.****@*****.**** com Jackson, Watkins MS +1-601-***-****

WORK HISTORY

Sale s Associate at Dillard s

**/**** - **/**** (7 years)

Selling

Cashier

Merchandising

Training other Sales Associates

Strong outgoing personality

Strengths in operations

Team oriented

Strong leadership skills

INSIDE SALES REPRESENTATIVE OUTSIDE SALES REPRESENTATIVE at BASF 11/2006 - 09/2007 (1 year)

Chemical Catalyst Operations

· Decreased lead times, increase product availability, and minimize expense with

leading edge logistical strategies.

· Engaged all internal and external resources to rectify and remedy current and

potential customer concerns.

· Managed the ADM and Bunge Oils accounts valued at more than 15 million in

revenue on annual basis.

· Deployed an optimal mix of market communication to maximize new business

origination for both newly developed and existent products. Prepared business case analyses and proposals obtain unique product information, provide brochures, tele marketing, and followed up in person and over the phone.

· Provided timely and accurate business forecasts to ensure Just In Time

(JIT)

availability for all products throughout the entire supply chain.

· Wrote guidelines for customer service and inside sales to facilitate the implementation of the International Standards Organization 9000 (ISO 9000) quality

assurance system.

· Recognition of Excellence

Canadian National rail services refunded BASF 100,000 as a result of highly effective rail car utilization.

AC Humko Award for outstanding customer satisfaction. CUSTOMER SERVICE REPRESENTATIVE at Engelhard Corporation 09/1991 - 05/1993 (2 years)

· Forged lucrative long term relationships with key clientele Proctor Gamble, BP Oil, ADM, Cargill, and JM Smuckers. Set proper client expectations and appropriately prioritized Corporate capabilities to

meet the individual needs of each customer

· Managed product importation and domestic transportation to facilitate effective

supply chain management and ensure timely delivery.

· Recognition of Excellence

Exceptional Quality Award for the reduction of logistic and order fulfillment expense by .5 million.

Merit Award and 5000 for the attainment of remarkably low expenditures associated with sales activity.

Merit Award for the training of the JD Edwards system. The system facilitated order fulfillment at an off site warehouse. Customer Service Representative at

01/1980 - 12/1991 (12 years)

· Excellent communication skills with customers online, by phone, in person

, provide

product service information, pricing, resolve customer concerns, and complaints.

· Process all incoming orders Accounts Receivables

· Invoices all orders for assigned territory on a daily basis

· Issued credits to customers to remedy customer dissatisfaction (quality, shortage,

etc.)

· Assisted Credit Department with collections and credit issues.

· Data Entry for all customer accounts.

· Great math skills

· Assisted in taking Inventory quarterly for plant and warehouse sites

· Develop and maintain long term relationships with shippers and consignees by

providing excellent service.

· Dispatch all phases of transportation, truckloads, containers, pneumatic trucks

and rail.

· Interaction with Account Managers on a regular basis to keep them informed of

customer issues.

Contract Management and Negotiations

· Negotiate favorable contractual arrangements.

· Identify and remedy current and potential contractual shortfalls to ensure complete

customer service.

ADMINISTRATIVE OFFICE MANAGER at

06/1989 - 04/1991 (2 years)

· Supervised the Payroll Department Accounts Payable.

· Supported the Manager with union negotiations, made travel arrangements, and

scheduled business meetings.

· Assisted the Plant Manager with all professional needs.

· Submit ted monthly reports for my territory to Plant Manager .

· Maintained customer files

· Answered multi phone lines.

· Ordered supplies and purchased office equipment. ORDER CLERK at Harshaw Filtrol

06/1976 - 05/1988 (12 years)

· Received Customers orders via telephone

· Completed daily invoices for customers

· Dispatched trucks and railcars

· Receptionist

· Maintaining customer files

· Interacting with Customer Order Productions

· Shipping product samples to customers

EDUCATION

Jackson State University

Graduated 1970

Bachelor of Science in Sociology

SKILLS

Agile, 7 years

Healthcare IT, 8 years

Project life cycle, 9 years

Project Manager, 9 years

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://No

Linkedin, https://www.linkedin.com/in/bill-coleman-8740b42? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_ap ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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