Service Representative Customer

Timothy Houston

Summary

Experienced Customer Service Representative adept at managing high volumes of inbound and outbound calls efficiently and professionally.

Skilled in maintaining composure and professionalism when dealing with challenging customers, resolving complaints promptly to ensure satisfaction. Known for delivering exceptional service by responding promptly to inquiries and utilizing consultative sales techniques to understand customer needs and provide relevant recommendations.

Proficient in gathering customer data for swift solutions, drafting contracts, and handling payment processing effectively.

Recognized for improving customer satisfaction, reducing wait times, and coordinating shipments seamlessly.

Analytical in nature, with a knack for identifying behaviour patterns and providing primary customer support, resolving issues related to billing, refunds, accounting services, and delivery promptly.

Work Experience

Customer Service Representative/Assistant Department Manager

Kroger Columbus, OH Apr 2020 - Jul 2023

Managing large amounts of inbound and outbound calls in a timely manner.

Maintained professionalism with difficult customers, resolving complaints promptly and efficiently.

Provided excellent service, responding promptly to inquiries, and using consultative sales to understand needs and offer relevant recommendations.

Gathered customer data for quick solutions, wrote contracts, and handled payment processing.

Improved customer satisfaction, reduced wait times, and coordinated shipments.

Analysed behaviour patterns, provided primary customer support, and resolved issues with billing, refunds, accounting services, and delivery promptly.

Recreation Assistant Receptionist

Run The Race Brian Muha Columbus, OH Jun 2018 - Aug 2018

Fostered enduring customer relationships by delivering exceptional service and personalized assistance.

Addressed customer inquiries promptly and provided tailored recommendations to fulfil their requirements.

Employed CRM tools to craft targeted communication strategies, including personalized emails and other channels.

Supervised and engaged with children, ensuring their safety and enjoyment during daily activities.

Offered guidance on equipment usage, game rules, and safety protocols.

Prepared activity areas by arranging furniture and setting up necessary equipment.

Assisted participants with registration and check-in procedures at recreation centres.

Managed incoming calls with professionalism and directed inquiries to appropriate personnel.

Maintained meticulous records of calls, messages, and visitor information.

Salesman/PT Receptionist

Youth Achievement of America YAA Columbus, OH Jun 2016 - Oct 2017

Adapted to and remained flexible in changing fast-paced work environment.

Provided training support for new staff members within the department.

Created detailed presentations about products and Service potential customers.

Answered phones professionally in accordance with organizational protocols.

PT Receptionist

Delivered accurate phone messages to personnel with legally written call-back numbers and names.

Answered phones professionally in accordance with organizational protocols.

Education

Admire Adult Learning, Columbus, OH High School Diploma, Nov 2023

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