Customer Service Representative
Resume:
August 2021- Current
Deneen McGee
**** ****** **** ** *** 204 Okemos MI,48864
517-***-**** • **************@*****.***
Objective
Goal-focused individual seeking a customer service role with a thriving, growing company to apply strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect.
Work Experience
Customer Service Representative
State of Michigan
Observed accounts in delinquent status.
Identified delinquent accounts, took appropriate action, and recorded pertinent notes in the system.
Supervised assigned accounts and made outbound callbacks. Used the knowledge of agency policy and procedures and case-specific information to provide customers with accurate and timely information for their current case.
Production Line Worker
Bridgewater Interiors
Handling production equipment.
Assembling and inspecting machinery parts
Monitoring product shipment
Maintain clean operations area at all times.
Assess production line issues and report same to management Mail Clerk
United States Post Office
Sort outgoing and/or incoming mail using automated equipment Ensure all necessary support equipment and materials are organized for sorting.
Provide services at public window for non-financial transactions Lifting or carrying moderate to heavy mail and packages and prolonged standing.
Education
Sexton High School May 1979- 1982
High School Diploma
Skills
Customer Service
Agent Remote Desktop
Microsoft Office
Excel
Attention to Detail
Active Listening Skills
Positive Attitude
Building Customer Loyalty
Time Management
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