Night Auditor Guest Service
Resume:
JOEY BUTLER
*** *. ***** **. *******, Missouri **069-2169
314-***-**** ***.*.***@*****.***
WORK EXPERIENCE
DRURY PLAZA HOTEL, CHESTERFIELD, MO
Guest Service Supervisor/Night Auditor May 2018--- Current
Night supervisor duties. Check in guests.
Run closing and opening reports. Filing all reports.
Balance daily totals.
Handle and settle guest accounts.
Handle guest questions and complaints.
Make reservations.
Phone communications.
Use Microsoft Office.
SHOP N SAVE, SAINT LOUIS, MO
Office Supervisor/Cashier, May 2002 – Apr 2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints.
Issue receipts, refunds, credits, or change due to customers.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
Weigh items sold by weight to determine prices.
Issue trading stamps, and redeem food stamps and coupons.
Cash checks for customers.
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Transport packages to customers' vehicles.
Stamp, attach, or change price tags on merchandise, referring to price list.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
SCHNUCKS MARKETS INC., SAINT LOUIS, MO
Office Supervisor/Cashier, Stock, Nov 1995 – Apr 2002
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Transport packages to customers' vehicles.
Stamp, attach, or change price tags on merchandise, referring to price list.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
Compile and maintain non-monetary reports and records.
Weigh items sold by weight to determine prices.
Issue trading stamps, and redeem food stamps and coupons.
Keep periodic balance sheets of amounts and numbers of transactions.
Cash checks for customers.
EDUCATION
GLENDALE SECONDARY, HAMILTON, ON
High School Diploma, May 1990
ADDITIONAL SKILLS
ASSESSMENTS
Microsoft Office. Excellent over-the-phone and people skills. Food Born Illness education.
Auditing, Front Desk
Night Audit, Cash Handling
Guest Services
Bookkeeping, Account Reconciliation
Retail Customer Service — Highly Proficient
September 2020
Comprehending and responding to retail customer needs.
Full results: Highly Proficient
Night Auditor (Hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Highly Proficient
Call Center Customer Service — Familiar
September 2020
Applying customer service skills in a call center setting.
Full results: Familiar
Contact this candidate