Customer Support Service
Resume:
Najma Mohamed
SUMMARY
Dedicated and detail-oriented
individual with experience in
cashiering and customer support
roles. Strong communication
skills and ability to work
effectively both independently
and as part of a team. Fluent in
English and Somali.
PHONE
***********@*****.***
EXPERIENCE
2020 - 2023
Support Centre Staff: Selpal Support Centre
Handled incoming customer inquiries and provided timely and accurate assistance via phone or email.
Resolved customer issues and complaints by actively listening, identifying problems, and offering appropriate solutions.
Escalated complex issues to the appropriate department or supervisor for further assistance and resolution.
2017 - 2019
Cashier: Amal Shopping Centre
Operated cash registers and handled customer transactions accurately and efficiently.
Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
Managed cash and credit card transactions, including processing payments and providing change.
Maintained cleanliness and organization of the cashier area and ensured adequate stock of supplies.
EDUCATION
High School Diploma, Woolhope High School, 2010-2013 COMMUNICATION
Fluent in English and Somali
SKILLS
Excellent communication skills
Ability to work both independently and in teams
Strong attention to detail and dedication to tasks
Contact this candidate